JOVEN is a small e‑commerce clothing brand that operates through a Shopify-powered website, offering fashion items like hoodies, dresses, rompers, two‑piece sets, and accessories. Product listings focus on trendy, youth-oriented apparel at relatively affordable price points, primarily in the USD currency. The brand appears to target customers looking for casual and night‑out outfits, with sizes typically ranging from small to large and prices in the roughly $20–$60 range for most garments.
A charge labeled “SP Joven” on your card statement likely comes from a purchase made through JOVEN’s Shopify store, commonly using the publicly listed domain highsociety.clothing. Because Shopify’s processor often prefixes transactions with “SP” or “Shopify,” the descriptor can appear shortened or slightly different from the site name. This charge could be for a one‑time online order of clothing or accessories, and may post separately from any shipping or tax depending on how the order was structured at checkout.
If you do not immediately recognize the charge, start by checking your email for order confirmations or shipping notifications from JOVEN or from the domain highsociety.clothing, and review recent orders placed by anyone else with access to your card. You can also visit the website and use any available contact or support options to look up your order using your name, email, and order number. If you still cannot identify the transaction or suspect fraud, contact your card issuer to dispute the charge and request a new card—be sure to mention that the merchant appears as a Shopify store named “JOVEN.”
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to JOVEN.
Why do I see a charge from “SP Joven” or “Shopify *JOVEN” on my card?
This descriptor typically indicates a purchase from the JOVEN online boutique, which runs on Shopify’s payment system. The “SP” or “Shopify” part refers to the processor, while “Joven” refers to the clothing store itself. Review your recent online clothing orders and email receipts (especially from highsociety.clothing) to confirm the purchase.
What kinds of purchases usually generate a JOVEN charge and for how much?
JOVEN primarily sells apparel like hoodies, dresses, rompers, two‑piece sets, and similar items, with many products priced around $20–$60 each. Your total charge will typically include the cost of the clothing in your cart plus any applicable taxes and shipping, so statement amounts often appear in the $25–$100 range depending on order size.
Does JOVEN offer subscriptions or recurring billing?
Based on public product listings, JOVEN appears to sell one‑time retail items rather than subscriptions. You should not see recurring monthly charges from this merchant. If similar JOVEN charges are posting repeatedly, review your order history and contact the store and your card issuer to check for duplicate or unauthorized transactions.
How can I cancel or change an order I placed with JOVEN?
Because JOVEN operates as a small Shopify store, order changes or cancellations usually must be requested quickly—often before the order is processed or shipped. Check your order confirmation email or the highsociety.clothing site for contact details, then reach out with your order number, name, and email asking whether the order can be canceled or modified.
How do I request a refund from JOVEN if there is an issue with my order?
To request a refund, locate your order confirmation from JOVEN or highsociety.clothing and contact the merchant through any listed email form or contact page, explaining the problem (wrong item, defect, sizing issue, etc.) and providing photos if applicable. Ask about their return and refund policy, deadlines, and whether you must ship items back before a refund is issued.
Why is there a small or pending JOVEN charge that later changed or disappeared?
Shopify merchants like JOVEN may place a temporary authorization on your card when you check out to verify your payment method. This can appear as a pending charge and then later settle for the final order total or drop off if the order is not completed. If a pending charge disappears without a final posted charge, the order likely did not go through.
How can I verify that my JOVEN charge is legitimate and not fraudulent?
First, search your email (including spam) for order confirmations, shipping notifications, or receipts from JOVEN or highsociety.clothing around the transaction date. Check if anyone else with access to your card made a purchase. If you still cannot connect the charge to an order, contact the store via its website and, in parallel, call your bank or card issuer to report an unrecognized transaction and follow their dispute process.
What should I do if I was charged by JOVEN but never received my items?
Use your order confirmation or bank statement date to approximate when you ordered, then contact JOVEN through the highsociety.clothing site with your name, email, shipping address, and any order number you have, asking for tracking information or a reshipment. If the merchant does not respond or resolve the issue within a reasonable time, provide documentation to your card issuer and request a chargeback for non‑receipt of goods.