Katies

Clothing90% confidence

Katies is an Australian women’s fashion retailer offering casualwear, workwear, and accessories through standalone stores and an online shop.

Sydney, NSW, Australia
katies.com.au
Owned by Mosaic Brands Limited

About Katies

Katies is an Australian women’s fashion retailer specialising in casualwear, workwear, occasion outfits and accessories for everyday comfort and style. Operating since 1956 and based in Sydney, NSW, Katies sells clothing through its standalone retail stores across Australia and its official online store at katies.com.au. They offer a wide range of women’s apparel including dresses, tops, pants, denim, knitwear, jackets, plus-size options, footwear, and accessories, along with regular promotions, loyalty rewards, and online-only offers.

A Katies charge typically appears on a bank or card statement after purchasing in-store or online at katies.com.au. Online orders may show up as “KATIES ONLINE,” “KATIES.COM.AU,” or under the parent company name (such as Mosaic Brands or a similar descriptor). You might see a charge for a one-off clothing purchase, click-and-collect order, gift card, or an order that was split into multiple shipments. Some banks may briefly display a pending or pre-authorisation amount when you place an online order, which is then finalised once the order is confirmed; if you’ve used Afterpay, Zip, or another buy-now-pay-later service at Katies, those instalments may also appear as separate charges through that provider.

To verify a Katies charge, start by checking recent email receipts from Katies or Mosaic Brands and reviewing your order history by signing into your account at katies.com.au. Compare the statement amount and date with your in-store receipts, online order confirmations, and any buy-now-pay-later schedules. If you still can’t identify the transaction, contact Katies via the Help/Contact section on katies.com.au, where you can submit a support request with your full name, email, order number (if known), and a screenshot or description of the charge. Common issues—such as duplicate charges, pre-authorisation holds, refunds that haven’t yet appeared, or price adjustments—are usually resolved by customer service once they’ve matched the charge to your order record.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Katies.

  1. KATIES 0662 BULL CREEK AUS

Frequently Asked Questions

Why do I see a charge from Katies or KATIES.COM.AU on my bank statement?

This charge usually relates to a recent purchase of women’s clothing or accessories made either in a Katies store or via the online shop at katies.com.au. Online orders may appear as “KATIES ONLINE,” “KATIES.COM.AU,” or under the parent company name (such as Mosaic Brands). If someone else in your household has access to your card, check with them as well, as Katies is a common choice for gifts and shared accounts.

Does Katies run subscriptions or recurring charges for clothing purchases?

Katies does not operate a traditional subscription service for clothing, so most charges are one-off purchases. However, if you have used a buy-now-pay-later service (like Afterpay or Zip) at Katies, you may see recurring instalments from that payment provider rather than from Katies itself. Any loyalty program at Katies is free to join and does not carry ongoing membership fees.

Why is there a small or pending Katies charge that later disappeared or changed amount?

When you place an online order at katies.com.au, your bank may show a temporary pre-authorisation or pending amount to verify your card. This hold may appear slightly different from the final amount if promotions, vouchers, or shipping adjustments are applied at confirmation. The pending charge should update to the final settled amount or disappear within a few business days, depending on your bank’s processing times.

How can I confirm what I bought from Katies for this charge?

Log in to your account at katies.com.au and check your ‘Order History’ to see recent online purchases, including dates, order numbers, and totals that you can match to your statement. For in-store purchases, review any printed receipts or digital receipts emailed at checkout. If you can’t locate the receipt, contact Katies customer service via the Contact/Help section of the website and provide the transaction date, amount, and last four digits of the card so they can help locate the matching sale.

What are common Katies charge amounts and patterns I might see?

Typical Katies purchases range from around AU$20–$40 for tops and basics to AU$60–$120 for dresses, outerwear, or multiple items in one transaction, though sale items may be significantly lower. You may see multiple charges close together if your order was split across different shipments or if you made both an in-store and online purchase on the same day. If you used a gift card plus a card payment, only the card portion will appear on your bank statement.

How do I return items or request a refund for a Katies purchase?

For online purchases, you can usually initiate a return through the Returns section on katies.com.au, then post the items back or, in many cases, return them in-store with your order confirmation. In-store purchases can generally be returned to Katies stores within the stated returns period with proof of purchase, provided items are unworn and in saleable condition. Refunds are processed back to the original payment method; once Katies approves and processes the return, banks may take a few business days to display the refunded amount.

How can I cancel or change my Katies online order if I notice an unexpected charge?

Katies online orders are often processed quickly, so cancellation after payment may not always be possible. If you spot an issue shortly after ordering, contact customer support via the katies.com.au Help/Contact page with your order number and details and ask if the order can be amended or cancelled. If it’s already dispatched, you will usually need to wait for delivery and then follow the normal returns process for a refund or exchange.

How do I contact Katies about an unrecognized or incorrect charge?

Go to katies.com.au and navigate to the Help or Contact Us section, where you can submit an online enquiry or access customer support options. Include the date, amount, type of card used, and any reference number from your bank, plus screenshots if available, so they can investigate efficiently. If Katies confirms the charge isn’t linked to any of your orders, contact your bank or card issuer to dispute the transaction and check for possible card fraud.

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