About Keoride
Keoride is an on-demand public transport service in Australia, operated by Australian Transit Enterprises Pty Limited in partnership with local transport authorities. Instead of fixed routes and timetables, Keoride uses smaller vehicles that you book through the Keoride app or by phone, then groups passengers travelling in a similar direction. It currently operates in selected areas of New South Wales (such as parts of Sydney and surrounding regions), providing first- and last‑mile connections to major transport hubs and helping riders connect with trains, buses, and ferries.
A Keoride charge typically appears on your bank or card statement when you book and complete a trip using a debit/credit card stored in the Keoride app, or when a phone booking is paid by card. Depending on your area, you may be charged a flat fare per trip, a distance-based fare, or a concession fare if eligible, with transactions often in the small-dollar range (for example, a few dollars per ride). You may also see temporary authorization holds when you first add or update a card in the app, multiple small charges for separate rides taken on the same day, or recurring patterns if you use Keoride regularly for commuting.
If you’re unsure about a Keoride charge, start by opening the Keoride app and checking your trip history and receipts for the date and amount that matches the transaction. If you booked by phone, refer to any SMS confirmations or email receipts you received. For further help, visit keoride.com.au and use the support or contact section, or the in‑app help function, to reach customer service by email or phone; provide the last four digits of your card, the transaction date, amount, and the area you travelled in so they can locate the trip. Common billing issues—such as duplicate charges, no‑show fees, or unresolved authorization holds—can usually be clarified and corrected by Keoride’s support team once they verify your account and trip details.