Question 1

Why did Kimberley Auto Care charge my card after my car detailing appointment?

Accepted Answer

Kimberley Auto Care typically processes payment at the completion of your wash, detail, or protection service using their in‑store EFTPOS terminal. The amount you see should correspond to the service package you selected (for example, a basic wash versus a full interior and exterior detail, or a rustproofing/ceramic coating package). If you left your vehicle for the day, the charge may have appeared later that afternoon once the work was finalised. You can confirm the exact service and price by checking the invoice or job card provided at pickup.

Question 2

What are typical Kimberley Auto Care prices that might appear on my statement?

Accepted Answer

Common transaction amounts can range from around AUD $40–$80 for basic exterior or quick wash services, $150–$350 for full interior and exterior detailing, and $400+ for more involved services such as rustproofing, underbody treatments, or multi‑stage ceramic coatings. Fleet or multiple‑vehicle bookings may appear as higher consolidated charges on a single transaction date. Pricing can vary by vehicle size (small car vs. large 4WD, ute, caravan) and the condition of the vehicle. If you’re unsure, contact them with the exact amount and date and they can tell you which service it relates to.

Question 3

Why do I see two Kimberley Auto Care charges or a small extra amount around the same date?

Accepted Answer

You may see two entries if one is a pre‑authorization hold and the other is the final sale once the job was completed. Another common scenario is paying a deposit to secure a booking for rustproofing or ceramic coating, followed by the remaining balance on the day of service. The smaller pending amount should disappear within a few business days once the bank releases the hold. If both amounts settled and you believe you were double‑charged, contact Kimberley Auto Care with your receipts so they can review and, if needed, arrange a correction through their payment terminal provider.

Question 4

How can I cancel or change a Kimberley Auto Care booking to avoid a charge?

Accepted Answer

If you need to cancel or reschedule a detailing, rustproofing, or coating appointment, you should contact Kimberley Auto Care directly as early as possible—ideally at least 24 hours before your booking. Reach out via their Facebook page (facebook.com, search “Kimberley Auto Care Broome”) or call the phone number listed there to discuss your options. For larger jobs that required a deposit, they may apply a cancellation or change policy, such as moving your deposit to a new date rather than refunding it outright. Any specific terms will be explained when you book and can be clarified when you contact them.

Question 5

How do I request a refund or dispute a Kimberley Auto Care charge?

Accepted Answer

Start by contacting Kimberley Auto Care directly and provide your name, vehicle details, the date of service, and the exact amount charged so they can locate your job record. Explain whether you believe the amount is incorrect, a service was not completed as expected, or a charge appears on the wrong card. If they determine an error occurred, they can process a partial or full refund through their EFTPOS system, usually back to the same card used for payment. If you cannot resolve the issue with the workshop, you can then speak with your bank or card provider about formally disputing the transaction.

Question 6

Does Kimberley Auto Care offer ongoing or recurring services that might bill me regularly?

Accepted Answer

Kimberley Auto Care does not typically run automated monthly subscriptions like a car wash club; most payments are one‑off charges per visit or per booked service. However, some regular customers and businesses may have informal maintenance schedules—such as fortnightly or monthly details—where the same card is charged at each visit. If you see similar amounts from Kimberley Auto Care at regular intervals, it may be due to repeated bookings for a work or family vehicle. Check with anyone who uses your vehicle or card to confirm they haven’t scheduled regular cleaning or protection services.

Question 7

How can I verify that a Kimberley Auto Care charge is really mine?

Accepted Answer

Compare the transaction date and amount with any recent trips to Broome, especially if you had your car, 4WD, or caravan cleaned or treated while travelling through the Kimberley. Look for a paper receipt in your vehicle, emails or messages discussing a booking, or Facebook messages if you arranged your appointment online. You can also message their Facebook page with the last four digits of the card, transaction date, and amount so they can confirm whether the charge matches a job in your name. If they cannot find a matching record, contact your bank promptly to investigate potential card misuse.

Question 8

Why is there a pending or $1-style hold from Kimberley Auto Care on my card?

Accepted Answer

Occasionally, their payment terminal or your bank may place a small pre‑authorization hold to confirm your card is valid before processing the final amount, especially for larger jobs. This might appear as a low or unusual temporary amount separate from the final charge. These authorizations are not actual sales and should drop off your statement automatically within a few business days. If a small hold remains for more than a week, check with your bank and, if needed, contact Kimberley Auto Care with the details so they can confirm what was processed on their side.

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