Question 1

Why did Kingston Hotel charge my card when I only opened a bar tab?

Accepted Answer

When you open a bar tab at Kingston Hotel, staff may place a temporary pre-authorisation on your card to confirm it’s valid and secure the tab. This can appear as a pending charge or a larger ‘hold’ amount than you actually spent. Once the tab is closed and the final amount is processed, the original hold is automatically released by your bank, usually within a few business days. If you see both the hold and the final charge after several days, contact your bank and the hotel to clarify.

Question 2

What types of purchases usually show up as a Kingston Hotel charge?

Accepted Answer

Most Kingston Hotel charges are for bar drinks, bistro or grill meals, garden bar purchases, or bottleshop (takeaway alcohol) transactions. You might also see charges for group or family meals, a function or group booking, or a split bill where your card covered part of the table. The statement descriptor may appear as “Kingston Hotel Griffith”, “Kingston Hotel Canberra”, or “The Kingston Hotel” depending on your bank.

Question 3

What are typical amounts for Kingston Hotel charges?

Accepted Answer

Common transaction amounts range from around AUD $20–$60 for individual meals and drinks, $80–$200 for couples or small groups dining, and higher totals for large group tabs or functions. Bottleshop purchases can vary widely depending on what you buy, from a single bottle of wine to cartons of beer or spirits. If the amount seems unusually high, verify whether it could include a full table’s bill, a shared tab, or multiple rounds of drinks.

Question 4

How can I get a copy of my receipt for a Kingston Hotel transaction?

Accepted Answer

If you need a receipt, contact Kingston Hotel directly using the details on kingstonhotel.com.au and provide the exact date, approximate time, card type (e.g. Visa, Mastercard), and the transaction amount. Staff can often retrieve an EFTPOS record or tax invoice if the information matches their system. It’s easiest to request this as soon as possible after the visit, as older records may be harder to locate.

Question 5

How do I dispute or request a refund for a Kingston Hotel charge I don’t recognise?

Accepted Answer

First, call or email Kingston Hotel and ask them to look up the charge; in many cases, it turns out to be a forgotten meal, shared tab, or a charge made by a family member. If the venue confirms an error, they can usually process a refund back to the same card used for payment. If you believe the transaction is fraudulent or the hotel can’t resolve it, contact your bank or card issuer to raise a dispute and request a chargeback investigation.

Question 6

Can Kingston Hotel set up recurring or subscription-style charges on my card?

Accepted Answer

Kingston Hotel typically processes one-off payments for food, drinks, and bottleshop purchases, and does not generally operate on a subscription or membership billing model via card. The only repeated charges you might see are from frequent visits or regular group events where the same card is used. If you see recurring charges you don’t understand, contact both the hotel and your bank promptly to investigate.

Question 7

Why do I see a Kingston Hotel charge on a different date than my visit?

Accepted Answer

Some banks show the ‘posting’ date instead of the exact day you visited, which can be 1–3 business days later. This is especially common over weekends or public holidays. If you opened a bar tab or had a function, the pre-authorisation may appear on the visit date, with the final charge posting later, making it look like two separate transactions.

Question 8

How can I contact Kingston Hotel about a charge on my statement?

Accepted Answer

Visit kingstonhotel.com.au for the most up-to-date contact details, including phone number and email. When you call or write, have your statement handy with the transaction date, amount, and the last four digits of the card used so staff can locate the payment. For in-person resolution, you can also speak to a duty manager at the venue during trading hours and they can review the point-of-sale records with you.

Kingston Hotel

About Kingston Hotel

Bank Statement Variations

Frequently Asked Questions