Knowledge Shop

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Knowledge Shop is an Australian provider of membership-based training, CPD, and technical support services for professional accountants and financial advisers, offering tax, superannuation, and practice management education and resources.

Sydney, New South Wales, Australia
knowledgeshop.com.au
Owned by Count Limited

About Knowledge Shop

Knowledge Shop is an Australian training and support provider dedicated to professional accountants, financial advisers, and practice teams. Based in Sydney, they offer membership-based technical support, tax and superannuation updates, CPD (continuing professional development) training, practice management resources, and specialist workshops. Members typically gain access to a technical help desk, online resources, templates, research notes, webinars, and live training events focused on Australian tax law, superannuation, business advisory, and compliance changes.

A charge from Knowledge Shop on your bank or card statement usually relates to a professional membership subscription, CPD training, a webinar or workshop registration, or the purchase of technical resources. Many firms pay on a recurring basis (monthly, quarterly, or annually) for their Knowledge Shop membership, so you may see a repeating charge around the same date each billing cycle. One‑off charges can appear when you register for a specific course, conference, or workshop, or if you purchase on‑demand training. In some cases, you may briefly see an authorization or pending hold when you first update your card details or book an event online, which will either convert into a completed payment or drop off if the transaction doesn’t proceed.

If you’re unsure about a Knowledge Shop charge, start by checking your firm’s email confirmations for membership renewals, course bookings, or webinar registrations around the date of the transaction. Log in to your account at knowledgeshop.com.au (or speak to your firm’s practice manager or training coordinator) to review active memberships, invoices, and CPD registrations. For further clarification, contact Knowledge Shop directly via the contact details on their website—have your firm name, ABN (if applicable), invoice or reference number, and the exact charge amount and date ready so they can quickly locate the transaction. Common issues, such as double bookings, changes to attendees, or disputes about renewals, are usually resolved by providing proof of the charge and the related booking or membership details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Knowledge Shop.

  1. KNOWLEDGE SHOP SYDNEY AU

Frequently Asked Questions

Why did I receive a recurring charge from Knowledge Shop on my firm’s card?

Knowledge Shop operates primarily on a membership subscription model for accounting and advisory firms. If you see a recurring monthly, quarterly, or annual charge, it is most likely your firm’s Knowledge Shop membership renewal, which provides access to the technical help desk, online resources, and member CPD pricing. Check your membership invoices and renewal emails in your firm’s accounts or ask your practice manager or training coordinator to confirm the current plan and billing cycle.

What are the typical amounts I might see charged by Knowledge Shop?

Typical Knowledge Shop charges often correspond to membership fees (billed monthly, quarterly, or annually) or CPD event fees (such as workshops, webinars, or courses). Membership fees are usually higher, regular amounts, while one‑off CPD registrations appear as single charges aligned with each course’s advertised price, plus GST where applicable. The exact amount will depend on your firm’s membership type and the specific event or product booked—refer to the tax invoice attached to your confirmation email or available through your online account.

How do I cancel or change a Knowledge Shop membership so the charges stop?

To cancel, downgrade, or change a Knowledge Shop membership, your firm’s nominated contact (such as the practice principal, partner, or practice manager) should contact Knowledge Shop directly using the details on knowledgeshop.com.au. Memberships are typically billed on an ongoing basis until cancelled in writing, subject to notice periods set out in your membership agreement. Ask for confirmation of the effective cancellation date and whether any future scheduled payments (such as the next annual or monthly renewal) will be processed.

How can I get a refund or credit for a Knowledge Shop charge I don’t recognize or no longer need?

If you believe a Knowledge Shop charge is incorrect—for example, a duplicate booking, an attendee who can no longer participate, or an unapproved renewal—contact their accounts or support team with the transaction date, amount, and the last four digits of the card used. Refunds or credits are assessed under their membership and event terms, which may allow for refunds, credits, or attendee substitutions up to a certain time before an event. For membership renewals, they may provide options such as pro‑rated credits or future service adjustments depending on when you raise the issue and your contract terms.

Why do I see a small or pending Knowledge Shop charge that later disappears?

A small or pending Knowledge Shop charge can be an authorization hold placed by your bank or card issuer when you update payment details or initiate a booking. This is used to confirm that the card is valid and has available funds. Authorization holds usually convert into a final charge for the full invoice amount or disappear within a few business days if the transaction did not complete. If a hold remains longer than expected, contact your bank first, then Knowledge Shop with any reference numbers shown in your online banking.

How do I verify what a specific Knowledge Shop charge is for?

Start by searching your email for “Knowledge Shop” around the date of the charge to locate invoices, CPD booking confirmations, or renewal notices. If you have portal access, log into your account at knowledgeshop.com.au to view recent invoices, registrations, and membership details. If you still cannot identify the transaction, send a copy or screenshot of the line item (showing date, amount, and any reference codes) to Knowledge Shop’s support or accounts email so they can match it to their records.

Can I transfer or substitute an attendee instead of cancelling a Knowledge Shop event booking?

For many Knowledge Shop workshops and webinars, firms are allowed to substitute another staff member if the original attendee can’t attend, subject to notice and event terms. This can help avoid cancellation fees or the need for a refund request. Contact Knowledge Shop with the event name, date, original attendee’s details, and the replacement attendee’s name and email so they can update the registration and ensure CPD certificates are issued correctly.

What should I do if a Knowledge Shop charge continues after I believed our membership ended?

If charges are continuing, it may mean the membership was not formally cancelled under the required process or notice period, or a renewal was processed automatically. Gather your original cancellation emails, renewal notices, and any written confirmations you received, then contact Knowledge Shop’s accounts team to review the timeline. They can explain the billing that has occurred, clarify your current membership status, and discuss whether any adjustments, credits, or back‑dated cancellation options are available under your agreement.

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