Koeppel Auto Group

Automotive80% confidence

Koeppel Auto Group is a family-owned network of car dealerships in Queens, New York, selling and servicing new and used Hyundai, Mazda, Subaru and other vehicles.

Long Island City, New York, USA

About Koeppel Auto Group

Koeppel Auto Group is a family-owned automotive dealer group based in Queens, New York, operating multiple franchise dealerships including Koeppel Hyundai, Koeppel Mazda, Koeppel Subaru, and related service and parts centers. From its Long Island City and Jackson Heights locations, the group offers a wide selection of new vehicles, certified pre-owned models, and used cars, trucks, and SUVs, along with financing, leasing, and full maintenance and repair services for customers across the Greater New York area.

A “KOEPPELKOEP” charge on your card statement most likely relates to a vehicle purchase, lease payment, down payment, service visit, repair, parts purchase, or other transaction processed through one of the Koeppel Auto Group locations. This can include deposits or balances paid in the showroom, service department invoices, extended warranty or protection plans, or accessories and parts installed by the dealer. In some cases, you may see an initial authorization or pending amount before the final charge posts, especially for service or repair work where the total is confirmed at completion.

If you don’t recognize a Koeppel charge, first check any recent visits to Koeppel Hyundai, Koeppel Mazda, or Koeppel Subaru, as well as repair orders, emailed invoices, or financing documents you may have signed at the dealership. You can contact Koeppel Auto Group directly through the contact page on their website or by calling the main sales/service numbers listed for each store to ask for a copy of your invoice or to clarify the nature of the transaction. For disputed or unexpected charges, ask for the accounting or finance office, provide the exact charge amount and date from your statement, and then follow up with your bank or card issuer if you still believe the transaction is incorrect.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Koeppel Auto Group.

  1. KOEPPELKOEP

Frequently Asked Questions

What types of purchases could result in a “KOEPPELKOEP” charge on my card?

A “KOEPPELKOEP” descriptor likely refers to a transaction with Koeppel Auto Group, such as a vehicle purchase or lease down payment, a service or repair bill, parts or accessories, extended warranty or protection products, or fees related to financing arranged through one of their dealerships.

I recently had my car serviced at Koeppel. How can I match the charge to my repair order?

Locate your service invoice or repair order from Koeppel Hyundai, Koeppel Mazda, or Koeppel Subaru and compare the final total, date, and last four digits of the card used to the charge on your statement. If you no longer have the paperwork, call the service department for the location you visited and ask them to look up your repair order by your name, phone number, or VIN.

Does Koeppel Auto Group offer financing or recurring payments that might show as repeat charges?

Yes. If you financed a vehicle, purchased a service contract, or set up a payment plan through Koeppel, you may see recurring monthly charges or automated payments depending on how the lender or product administrator processes them. Review your finance or lease agreement and any service contract documents to confirm your billing schedule.

How do I request a refund or adjustment for a Koeppel Auto Group charge I believe is incorrect?

Contact the specific Koeppel dealership where the transaction occurred—Hyundai, Mazda, Subaru, or the central auto group office—and ask to speak with the accounting or finance department. Provide the date, exact amount, and card type from your statement, and request a review of the transaction. If an error is found, they can usually process a refund or adjustment back to your card.

Can Koeppel Auto Group place temporary authorizations or holds on my card?

Yes. When you authorize a card for service work, parts, or a deposit, Koeppel may place a temporary authorization hold to verify funds. The pending amount may differ slightly from the final total; once the final invoice is processed, the hold should drop off and be replaced by the completed charge within a few business days.

How can I contact Koeppel Auto Group about a charge I don’t recognize?

Visit koeppelautogroup.com and use the Contact or Locations pages to find the phone numbers and contact forms for Koeppel Auto Group and its individual dealerships. Call the store most likely associated with your visit and ask for customer service, service advisors, or the accounting office so they can look up your transaction and provide details.

Could a family member’s visit to Koeppel result in a charge on my card?

Yes. If a spouse, relative, or other authorized driver used your card for a service visit, repair, or deposit at Koeppel, the descriptor may appear as “KOEPPELKOEP” on your statement. Check with anyone who has access to your card and confirm whether they recently visited a Koeppel dealership in Queens.

What should I do if Koeppel confirms they have no record of my transaction but the charge remains on my statement?

If Koeppel’s accounting team cannot locate a matching transaction using your name, card number (last four digits), amount, and date, contact your card issuer immediately to dispute the charge. Provide documentation of your communication with Koeppel and let your bank investigate; they can issue a provisional credit while they review the transaction.

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