La Tortilleria

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La Tortilleria is an Australian company that produces traditional Mexican corn tortillas, tortilla chips, and related products, supplying restaurants, retailers, and consumers and operating an eatery in Melbourne.

Derrimut, Victoria, Australia
latortilleria.com.au

About La Tortilleria

La Tortilleria is an Australian company specialising in traditional Mexican corn tortillas, tortilla chips, and related products, made using the authentic nixtamal process. Based in Derrimut, Victoria, they stone‑grind whole Australian corn to produce tortillas and chips that are supplied to restaurants, cafes, independent grocers, and major retailers across Australia. They also sell direct to consumers via their website (latortilleria.com.au) and operate an eatery in Melbourne where customers can dine in or purchase takeaway and retail products.

A La Tortilleria charge may appear on your bank or card statement if you purchased tortillas, tortilla chips, or other Mexican food products through their online store, shopped at a supermarket or independent retailer that processes payments under La Tortilleria’s merchant account, or dined at their Melbourne eatery. You may also see a charge for catering orders, wholesale or bulk orders, gift card purchases, or regular supply arrangements (for example, restaurants with scheduled deliveries). In some cases, you might see a small temporary authorization hold when you place or modify an order online; this usually disappears once the actual payment is processed.

If you’re unsure about a La Tortilleria charge, start by checking your recent grocery receipts, online order confirmation emails, or delivery app histories around the date of the transaction. Log into your account at latortilleria.com.au (if you created one) to review past orders, invoices, and billing details. For unresolved questions, use the contact form on their website or the details listed on your invoice or receipt, and provide the transaction date, amount, and the exact statement description; they can confirm what was purchased, resend receipts, help with cancellations or changes to recurring orders, and advise on refunds or mistaken charges.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to La Tortilleria.

  1. LA TORTILLERIA PTY. DERRIMUT AUS
  2. LA TORTILLERIA PTY.\109 ELGAR ROAD\DERRI

Frequently Asked Questions

Why do I see a La Tortilleria charge on my bank statement?

La Tortilleria may appear on your statement if you bought tortillas, tortilla chips, or Mexican food products from their online store, dined at their Melbourne eatery, or placed a catering/wholesale order. Some retailers and restaurants that use La Tortilleria products may also process payments under the La Tortilleria merchant name, so the descriptor on your statement can reflect their Derrimut head office rather than the store where you shopped.

What are typical amounts for La Tortilleria charges?

For consumer purchases, La Tortilleria charges often range from about AUD $10–$60, covering items like tortilla packs, chips, and condiments, or a casual meal at their eatery. Wholesale or catering invoices can be significantly higher (hundreds of dollars or more), especially for bulk tortilla and chip orders for restaurants and events.

Does La Tortilleria offer subscriptions or recurring orders?

La Tortilleria doesn’t commonly advertise consumer “subscriptions” like streaming services, but some business customers arrange regular recurring deliveries (e.g., weekly tortilla orders) on account. If you’re a restaurant or wholesale customer, recurring invoices may be charged automatically to the card you have on file according to your agreed delivery schedule. Check your wholesale or trade account documentation or contact their accounts team if you see repeated monthly or weekly La Tortilleria charges you don’t recognise.

How can I cancel or change a recurring La Tortilleria order?

If you’re a business or catering customer with scheduled deliveries, you’ll need to contact La Tortilleria’s sales or accounts team using the details on your invoice or via the contact form at latortilleria.com.au to pause, cancel, or change your regular order. For one‑off online orders, you generally can’t cancel after the order has been packed or shipped, but they may be able to help if you contact them quickly with your order number and transaction details.

How do I request a refund or dispute an incorrect La Tortilleria charge?

Start by locating your order confirmation email or receipt and compare the billed amount with what appears on your bank statement. Then contact La Tortilleria via the support or contact section on latortilleria.com.au, including your name, order number (if available), the last 4 digits of the card, and the exact date and amount of the charge; they can investigate issues such as duplicate charges, incorrect amounts, or missing items. If you cannot resolve the issue directly or suspect fraud, contact your bank or card issuer to raise a dispute.

Why do I see a small or $0 La Tortilleria charge or a pending amount?

When you place an order online or update your payment details, your bank may show a small temporary authorization from La Tortilleria to verify that your card is valid. This can appear as a low amount or as “pending” and should automatically drop off or be adjusted to the final order total once your payment is captured. If the pending hold does not disappear after a few business days, contact your bank and, if needed, La Tortilleria with the transaction details.

How can I get a copy of my La Tortilleria invoice or receipt?

If you ordered online, check your email inbox (and spam folder) for an order confirmation from La Tortilleria around the transaction date. Business and wholesale customers can also log into their trade account or contact the accounts department via latortilleria.com.au, quoting their business name and approximate transaction date, to have invoices re‑sent. For in‑person purchases at the eatery or a retail outlet, the only record may be the paper receipt provided at the time of purchase.

How can I contact La Tortilleria about a charge on my card?

Visit latortilleria.com.au and use the contact form or support section to reach the appropriate team (general enquiries, orders, or accounts). Include your full name, the last 4 digits of the card used, the date, currency, and amount of the charge, plus a screenshot or exact wording of the statement descriptor (for example, “LA TORTILLERIA DERRIMUT”). Providing detailed information helps them quickly locate the transaction and explain or correct the charge.

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