Lime is a micromobility company that provides shared electric scooters and e-bikes for short-term rental through the Lime app (li.me). Headquartered in San Francisco, CA, Lime operates in hundreds of cities worldwide, allowing riders to unlock a nearby scooter or bike using their smartphone, ride for a few minutes or more, and then park in designated areas. Pricing is usually a combination of a fixed unlock fee plus per-minute riding charges, with optional passes and memberships in certain cities that reduce or waive unlock fees.
A Lime charge typically appears on your bank or card statement after you unlock and ride a Lime scooter or bike, or when you purchase a ride pass or subscription (such as a Lime monthly membership where available). You may also see charges related to ride extensions, parking or zone fees, or adjustments after a trip is reviewed for accuracy. In some cases, Lime may place a temporary authorization hold when you add or update a payment method, start your first ride, or use certain prepaid or debit cards; these pending amounts are usually released by your bank within a few business days. Recurring monthly charges may be tied to a Lime membership or recurring passes you’ve opted into in the app.
If you’re unsure about a Lime charge, first open the Lime app and check your trip history and ‘Wallet’ or ‘Payment’ sections for matching ride receipts, passes, or subscription renewals. Each trip details the start/end time, vehicle type, distance, and total cost. To dispute a charge, report an issue with the specific ride from your trip history, or visit help.li.me and use the in-app Help/Support button to contact customer support. Common issues—such as being billed for a ride that didn’t start properly, being charged after ending a trip, or not recognizing a subscription—can often be resolved by sharing screenshots of your receipts, ride IDs, and statement entries with Lime’s support team.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lime.
Why did I get a Lime charge on my card even though I only took a short ride?
Lime typically charges a fixed unlock fee plus a per-minute rate, so even a short ride can create a charge that’s slightly higher than you expect. Your total can also include local taxes and, in some areas, parking, zone, or service fees. Check the detailed pricing shown in the Lime app before you start a ride and review the corresponding trip receipt in your Trip History to see exactly how the amount was calculated.
What are Lime’s usual pricing and common charge amounts?
Pricing varies by city and vehicle type, but most Lime rides include a small unlock fee (often around $1/€1/£1) plus a per-minute rate that can range roughly from $0.20–$0.45 (or local equivalent). Some users also purchase day passes or recurring passes that show up as a single, larger charge rather than multiple small ride charges. To see the exact prices for your area, open the Lime app, tap a nearby vehicle, and review the fare details listed on the screen before riding.
Why do I see a small temporary or duplicate Lime charge (authorization hold)?
Lime may place a temporary authorization hold when you add a new payment method, start your first ride, or in some cases before each ride to confirm that your card is valid and has sufficient funds. These holds might appear as duplicate or slightly different amounts from your final fare but are not completed charges. Your bank or card issuer typically releases the hold automatically within a few business days, leaving only the final ride or pass amount as the actual charge.
Why am I seeing a recurring monthly charge from Lime?
A recurring monthly charge is usually linked to a Lime membership or subscription product available in your city, such as a plan that removes unlock fees or offers discounted rides. These plans automatically renew each month until you cancel them in the app. To verify, open the Lime app, go to your account or wallet section, and look for any active memberships or passes along with their renewal dates and prices.
How do I cancel a Lime membership or prevent future recurring charges?
To cancel, open the Lime app, go to your Account or Wallet/Subscriptions section, and locate the active membership or recurring pass you want to stop. Select it and choose the option to cancel or turn off auto-renew; your benefits usually continue until the end of the current billing period, but you won’t be billed again after that date. Make sure you receive an in-app confirmation or email, and take a screenshot of the cancellation screen for your records.
How can I request a refund or dispute a Lime ride charge I don’t agree with?
Open the Lime app, go to your Trip History, select the ride in question, and use the ‘Report an issue’ or ‘Help’ button to describe the problem (for example, the scooter didn’t move, the trip didn’t end when you parked, or you were billed incorrectly). Lime’s support team reviews ride GPS data, start/end times, and photos to determine if an adjustment or refund is appropriate. For charges not tied to a visible trip, you can also visit help.li.me or use the in-app Help section to contact support and attach screenshots of your bank statement and any receipts.
How do I contact Lime about a charge I don’t recognize?
The fastest way is through the Lime app: go to Help/Support and choose a topic related to billing or ‘Unknown charge,’ then submit a ticket. You can also visit help.li.me to access Lime’s support articles and contact form. When you reach out, include the last four digits of the card, the exact charge amount, date, currency, and any trip IDs so support can locate the transaction quickly.
Why was I charged after ending my Lime ride, or for time I didn’t use the scooter?
Lime calculates your fare based on the time from when the ride is unlocked until it’s properly ended and confirmed in the app, which may include a brief buffer while the system verifies the vehicle is parked correctly. If the app didn’t register your ride as ended when you thought it did, the timer—and billing—may have continued. Check your trip receipt for start and end times, and if you believe you were charged for extra time due to an app or vehicle issue, report that specific ride through the app for review and a possible partial refund or credit.