Linkt is an Australian tolling brand operated by Transurban that manages electronic toll road payments across major cities including Melbourne, Sydney and Brisbane. Through Linkt, drivers can use a toll tag, tagless (number plate) account, or short‑term passes to pay for travel on toll roads, tunnels and some bridges. Customers can manage their account, vehicles and payments via the Linkt website (linkt.com.au) or the Linkt app, set up automatic top‑ups, and view detailed trip histories and invoices.
A Linkt charge usually appears on your bank or card statement when you’ve used a toll road, tunnel or bridge covered by Linkt, or when your Linkt account has been topped up. This can include automatic top‑ups on a prepaid account, post‑paid billing for accumulated tolls, payment for a short‑term pass, toll notice payments, or related fees (such as video matching fees when you travel without a tag). You may also see small pending amounts when adding or updating a payment method, as Linkt may perform a card verification check.
If you don’t recognise a Linkt charge, first log into your Linkt account (via linkt.com.au or the app) and check your recent trips, top‑ups, passes and invoices for matching amounts and dates. If you share vehicles, confirm with other drivers (family members, employees) who may have used a toll road. For questions or disputes, contact Linkt via the support section on linkt.com.au or by phone; have your licence plate, tag number and statement details ready. Common issues—such as duplicate payments, incorrect vehicle details, or unrecognised toll notices—are typically resolved by updating your account information, providing proof of ownership, or requesting a review of the trips and charges.
Bank Statement Variations
16 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Linkt.
Why did I get a Linkt charge when I don’t remember using a toll road?
Many Linkt charges are for trips taken days or even weeks earlier, as some tolls are processed after your travel date. The charge may relate to a shared vehicle, company car, rental car, or a one‑off trip on a toll road or tunnel you didn’t realise was tolled. Log into your Linkt account or use the “Pay a toll notice or trip” options on linkt.com.au to search by licence plate and see if recent trips match the charge. If you still can’t identify it, contact Linkt customer service with the exact charge amount and date from your statement for investigation.
What are the typical amounts I might see from Linkt on my bank statement?
Common Linkt amounts include automatic top‑ups on prepaid accounts (often set in the $20–$100 range, depending on your settings), charges for individual trips on casual passes, and toll notice payments, which can include additional fees. Short‑term passes and trip passes are usually smaller fixed or capped amounts, while business or high‑usage customers might see larger, periodic charges. Your exact toll cost depends on the city, road and time of travel, so always refer to your trip history or invoice in your Linkt account for a breakdown.
Why is there a small or $0 Linkt charge or a pending amount on my card?
When you add or update a payment card with Linkt, your bank may show a temporary $0 or low‑value authorisation to verify the card. This is not an actual toll charge and does not result in a completed debit; it should disappear or be reversed automatically within a few business days. If a verification amount remains pending for longer than that, contact your bank first, then Linkt if needed.
How do I cancel or close my Linkt account to stop future charges?
To cancel a Linkt account, log in at linkt.com.au or via the Linkt app, go to your account or profile settings, and follow the prompts to close or deactivate the account. You’ll need to pay any outstanding tolls or fees, and if you have a physical tag, you may need to return it according to the instructions for your state to avoid non‑return fees. Any remaining positive balance is typically refunded back to your saved payment method or via your nominated refund option; check your account terms for specific timeframes.
How does Linkt’s auto top‑up and recurring billing work?
If you have auto top‑up enabled on a prepaid Linkt account, a charge is made automatically when your balance falls below a set threshold that you selected during setup. The top‑up amount and trigger level can usually be adjusted in your account settings to better match your driving habits. For tagless and post‑paid arrangements, you may see periodic charges that bundle multiple trips into one debit at the end of a billing cycle, rather than individual charges per trip.
How can I dispute a Linkt toll or request a refund for a charge I think is wrong?
First, review the detailed trip list and invoices in your Linkt account to confirm the licence plate, date, time and road for each toll. If you believe a trip is incorrect—for example, your car was sold, stolen, or incorrectly matched—you can lodge a dispute or enquiry via the “Help” or “Contact us” section on linkt.com.au or through the app, attaching any supporting documents (sale receipts, police reports, etc.). Refunds or adjustments are assessed case‑by‑case and are usually granted only when Linkt confirms an error, duplicate payment, or misapplied charge.
How do I contact Linkt about a charge I don’t recognise?
You can contact Linkt by visiting linkt.com.au and using the online help and enquiry forms, or by logging into your account and sending a secure message. Linkt also provides phone support; the main customer service number for most accounts is listed on the Contact page and on your toll notice or statement. Have your vehicle registration, tag number (if any), and the exact amount and date of the charge from your bank statement ready so they can quickly locate the transaction.
Why did I get a Linkt toll notice or extra fees instead of just a normal toll charge?
If you travel on a toll road without a valid tag, active account, or suitable pass, the toll operator uses your licence plate to create a toll notice, which often includes additional video matching or administrative fees. If you receive a notice, you usually have a set period to pay or transfer it to a new or existing Linkt account, which may reduce some fees depending on the rules in your state. Setting up a Linkt tag or tagless account and ensuring your vehicle details are correct helps avoid future notices and extra charges.