Lobby Lounge

Lobby Lounge is an elegant hotel bar and café located within Crown Metropol Perth, part of the Crown Perth resort complex in Burswood, Western Australia. It offers specialty coffee and tea, pastries, light meals, cocktails, wine, and an afternoon high tea service in a relaxed, upscale setting. While the venue itself is in Perth, some bank statements may display the merchant location as Melbourne, Victoria, where Crown Resorts’ head office and payment processor are based.

A charge from “LOBBY LOUNGE”, “CROWN PERTH LOBBY LOUNGE”, or similar wording may appear on your statement if you purchased drinks, coffee, high tea, or light meals at the Lobby Lounge bar, or if you charged items to your room while staying at Crown Metropol Perth or another Crown Perth hotel. You might also see charges related to a group booking, function, or high tea reservation, and in some cases a pre-authorisation hold if your card was used to open a bar tab or guarantee a booking. These transactions are generally one‑off charges in Australian dollars (AUD), but can be processed a day or two after your visit, which can cause confusion when reviewing your statement later.

To verify the charge, start by checking your recent visits to Crown Perth, including any hotel stays, bar or restaurant visits, or high tea bookings around the transaction date. Look for itemised receipts in your email (if you requested electronic receipts) or any hotel folios provided at check‑out. If you still have questions, contact Crown Perth directly via crownperth.com.au or by calling Crown Perth Guest Services and request a copy of the bill for the date and amount in question—have your card’s last four digits, charge amount, and date ready. Common issues such as duplicated charges, incorrect tip amounts, or unsettled pre‑authorisation holds can usually be resolved by the venue or Crown’s central billing team.