Local Hero Coffee Roasters is a boutique specialty coffee roastery and café offering house-roasted beans, espresso drinks, and light food such as gourmet toasties on the New South Wales Central Coast.
Local Hero Coffee Roasters is a boutique specialty coffee roastery and café based on the New South Wales Central Coast, founded by Coast locals Elisha Dowling and Caleb Holstein. From their Erina roastery and café at 3/13 Bonnal Rd and their Local Hero Coffee Brewers café in Bateau Bay, they roast and serve specialty coffee, espresso drinks, batch brew, and a small food menu focused on gourmet toasties and light breakfasts. They also sell retail bags of beans, brewing gear, and offer a monthly coffee subscription service that ships freshly roasted coffee directly to customers’ doors.([localhero.coffee](https://www.localhero.coffee/about-4?utm_source=openai))
A Local Hero Coffee Roasters charge on your bank statement will usually relate to an in‑store purchase at their Erina roastery or Bateau Bay café (for example a coffee, toastie, or bag of beans), or to an online order placed through their website localhero.coffee for beans, gear, or a subscription. Their subscriptions are typically billed monthly and currently include options such as Blend, Single Origin, Decaf or “Build Your Own” subscription, with prices generally in the ~$17–$36 AUD per month range before discounts, so you may see a recurring charge around those amounts. You might also see a temporary pre‑authorisation or small “card check” when you first add a card online, or when a point‑of‑sale transaction is started but not completed; these usually drop off after a few business days depending on your bank.([localhero.coffee](https://www.localhero.coffee/shop-4?utm_source=openai))
If you’re unsure about a Local Hero Coffee Roasters charge, start by checking email receipts from localhero.coffee and any recent visits to cafés in Erina or Bateau Bay around the date of the transaction, including any coffee subscriptions you may have started. On your statement, the charge may appear under descriptors like “LOCAL HERO COFFEE ROASTERS ERINA NSW”, “LOCAL HERO COFFEE BREWERS BATEAU BAY NSW”, or similar wording referencing Local Hero or localhero.coffee. To resolve questions, you can contact the team via email at brewers@localhero.coffee or by phone on +61 468 594 941 during their usual trading hours (roughly mornings to early afternoon); they can look up transactions, update or cancel subscriptions, and discuss refunds or billing errors. Keeping the transaction date, approximate amount, and last four digits of the card handy will help them locate your payment quickly.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Local Hero Coffee Roasters.
What types of purchases typically show up as a Local Hero Coffee Roasters charge on my statement?
Most Local Hero Coffee Roasters charges come from in‑person purchases at their Erina roastery (coffee, toasties, bags of beans) or at their Local Hero Coffee Brewers café in Bateau Bay. You may also see charges from online orders through localhero.coffee for coffee subscriptions, one‑off coffee bags, or brewing equipment. The statement descriptor may mention “Local Hero Coffee Roasters”, “Local Hero Coffee Brewers”, “Erina”, or “Bateau Bay” along with the transaction amount.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
What are the typical amounts for Local Hero Coffee Roasters subscriptions and how often am I billed?
Local Hero offers several monthly coffee subscriptions, including Blend and Decaf subscriptions (around $19 AUD per month before discounts), Single Origin (around $24 AUD), and a Build Your Own option (around $36 AUD), with some plans discounted by about 10% on subscription. These subscriptions are generally billed automatically every month on the same date you signed up, so you may see a recurring charge in the $17–$36 AUD range depending on your choice. Always check the latest prices and options on their Subscriptions page at localhero.coffee, as pricing may change over time.([localhero.coffee](https://www.localhero.coffee/shop-4?utm_source=openai))
How do I cancel or change my Local Hero Coffee Roasters coffee subscription?
To cancel or modify a subscription, log into your account on localhero.coffee and go to your subscription or account settings, where you can update the plan, quantity, delivery frequency, or cancel future renewals. If you can’t access your account or are unsure which email you used, email brewers@localhero.coffee with your name, email address, and approximate billing amount, and ask them to locate and update your subscription. Keep in mind that changes usually apply to future billing cycles, so a charge close to your billing date may still be processed.([localhero.coffee](https://www.localhero.coffee/shop-4?utm_source=openai))
Why do I see a Local Hero Coffee Roasters charge even though I only visited once?
If you visited one of their cafés and paid by card, that one‑time purchase will appear as a single charge on your statement, often on the same day or the next business day. In some cases, your bank may first show a pending authorisation and then the final posted amount, which can look like two charges; the earlier authorisation should disappear automatically once the transaction is settled. If the pending charge doesn’t fall off after several days, contact your bank and, if needed, Local Hero for confirmation of the actual amount captured.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
How can I request a refund or dispute a Local Hero Coffee Roasters charge I don’t recognise?
Start by checking whether anyone in your household used your card at Local Hero’s Erina or Bateau Bay cafés or set up an online subscription or order at localhero.coffee around that date. If the charge still seems unfamiliar or incorrect, contact Local Hero directly via brewers@localhero.coffee or by phone at +61 468 594 941 with the transaction date, amount, and the last four digits of your card; they can search their system, confirm what was purchased, and advise whether a refund or reversal is possible. If you suspect card fraud and can’t resolve it with the merchant, contact your bank or card issuer to report the transaction and discuss a chargeback.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
Why do I see a small or duplicated Local Hero Coffee Roasters charge on my card?
Small or duplicated amounts are often temporary authorisation holds placed by your bank when you tap or insert your card, or when you add or update a payment method for online orders. One entry is the pre‑authorisation and the other is the final sale; the hold should automatically disappear after your bank’s usual clearing period (often a few business days). If both amounts remain posted or you see repeated small charges you don’t recognise, contact Local Hero with details so they can check their payment processor records, and follow up with your bank if needed.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
How can I get a copy of my receipt for a Local Hero Coffee Roasters transaction?
For café purchases, receipts are usually printed or emailed at the time of sale, so first check any email inboxes associated with your card wallet or payment app. If you no longer have the receipt, contact Local Hero at brewers@localhero.coffee or by phone, providing the exact date, time window if possible, location (Erina or Bateau Bay), and amount charged; they may be able to look up the transaction in their point‑of‑sale system and reissue a receipt. This documentation can be useful if you’re querying the charge with your bank or for business expense reporting.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))
How do I contact Local Hero Coffee Roasters about a charge on my bank statement?
You can contact Local Hero Coffee Roasters by emailing brewers@localhero.coffee, which is the primary contact listed for both their Erina roastery and Bateau Bay café. Their Erina site (3/13 Bonnal Road, Erina NSW) typically trades mornings to early afternoon on weekdays and Saturday, while the Bateau Bay café has slightly earlier opening hours on weekdays, so calling during those windows increases your chances of a quick response. Include your full name, best contact details, transaction date and amount, and a screenshot of the statement line (with sensitive card details hidden) so they can investigate efficiently.([lovecentralcoast.com](https://www.lovecentralcoast.com/makers-and-creators/erina/local-hero-coffee-roasters?utm_source=openai))