Locali by Romeo's

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Locali by Romeo's is a European‑inspired supermarket and food hall concept offering premium groceries, fresh produce, deli, bakery, sushi, liquor, and dine‑in café/restaurant experiences in Sydney’s CBD.

Adelaide, South Australia, Australia
localibyromeos.com.au
Owned by Romeo's Retail Group

About Locali by Romeo's

Locali by Romeo's is a European‑inspired supermarket and food hall concept operated by the Romeo’s Retail Group in Australia. The brand focuses on premium groceries, fresh produce, continental deli selections, bakery items, sushi, liquor, and ready‑to‑eat meals, often alongside an in‑store café or restaurant‑style dining area. While Locali by Romeo's is best known for its modern supermarket experience in central city locations such as Sydney’s CBD, your card statement may sometimes list a processing location such as Adelaide, South Australia, depending on how their payment systems and head office banking are set up.

A charge from “LOCALI BY ROMEOS,” “LOCALI ROMEOS,” or a similar description on your bank or card statement typically relates to an in‑store supermarket purchase, café/restaurant bill, takeaway food, or a grocery/meal order processed through their payment terminals. These are generally one‑time point‑of‑sale transactions, but you may also see separate lines for things like alcohol purchases, online or phone orders, delivery fees, or a tip added at the café. Some banks initially show a small pending amount or a pre‑authorisation (for example, if a card was opened at the bar or used to secure a large order) that later adjusts to the final total.

If you’re unsure about a Locali by Romeo's charge, start by checking your recent grocery and dining visits, including days you may have shopped or eaten with friends or colleagues in the CBD. Look for an emailed receipt, bank notification, or loyalty/app history if you used digital receipts. For detailed transaction information, use the contact options on their website at locali​byromeos.com.au or call the store directly (number available on their site or on your receipt) with the date, amount, and last four digits of your card; they can usually locate the matching sale. If a charge appears incorrect, was duplicated, or you don’t recognize it at all, request a copy of the receipt and, if needed, ask the store to reverse or adjust the transaction before contacting your bank for a formal dispute.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Locali by Romeo's.

  1. LOCALI BY ROMEOS SYDNEY AU
  2. LOCALI BY ROMEOS SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from LOCALI BY ROMEOS on my statement when I don’t remember shopping there?

Locali by Romeo's charges most often come from in‑store supermarket or food hall purchases, café/restaurant meals, or takeaway orders. Check days when you were in or near the CBD, including times you may have split a bill, quickly grabbed coffee or lunch, or paid for a group. The descriptor on your statement may abbreviate the name (e.g., “LOCALI ROMEOS ADELAIDE” or “LOCALI BY ROMEOS SYDNEY”), which can look unfamiliar at first glance. Reviewing your calendar, phone location history, or emailed receipts from that date can help confirm the visit.

What types of amounts are typical for Locali by Romeo's charges?

Because Locali by Romeo's is a supermarket and food hall, transaction amounts can vary widely—from small café purchases around AU$5–$25, to everyday grocery shops in the AU$30–$150 range, and larger entertaining or liquor purchases above that. You may also see separate smaller charges for items like coffee, bakery treats, or sushi if they were rung up at different counters. If a specific amount seems unusual for your usual spending, contact the store with the exact total and date so they can pull the itemised receipt.

Does Locali by Romeo's offer subscriptions or memberships that could cause recurring charges?

Locali by Romeo's primarily processes one‑off transactions for groceries, food, and beverages, and does not typically run ongoing subscription billing like streaming services or gyms. If you see a recurring pattern (for example, the same amount every week or month), it is most likely regular in‑person shopping or a standing catering/order arrangement you set up with the store. Review your email and any corporate or catering agreements to confirm whether you authorised recurring orders. If you’re still unsure, contact the store or use the website contact form with the dates of the repeated charges.

Why is there a small or duplicate Locali by Romeo's charge showing as pending on my card?

Some banks show temporary pre‑authorisation holds when a card is first tapped, inserted, or opened for a bar or café tab, especially for larger or manually adjusted bills. In these cases, you might briefly see two entries: a small or estimated pending amount and the final settled amount. The pre‑authorisation should automatically drop off your account within a few business days and won’t be collected twice. If a pending hold converts into a second completed charge, contact the store promptly with a screenshot so they can investigate and, if appropriate, request a reversal.

How can I get a receipt or detailed breakdown of a Locali by Romeo's charge?

If you didn’t keep your paper receipt, you can usually obtain a copy by contacting the specific Locali by Romeo's store you visited. Provide the transaction date, approximate time, total amount, and last four digits of your card so staff can search the point‑of‑sale records. You can find store contact details through locali​byromeos.com.au. Once located, they can share an itemised receipt or confirm which items and services were included in the total.

How do I dispute a Locali by Romeo's charge or request a refund?

Start by speaking directly with the Locali by Romeo's store where the transaction was processed, as they can review CCTV, receipts, and terminal logs. Explain the issue (for example, incorrect amount, double charge, product quality concern, or refund not received) and provide supporting details; staff can usually process corrections or refunds back to your original payment method if warranted. Keep any emails or credit‑note documentation. If you cannot resolve the matter with the store, contact your bank or card issuer to raise a formal charge dispute.

Can I cancel or change a Locali by Romeo's catering or large special order to avoid being charged?

If you arranged catering, a large custom order, or special wine/liquor purchase through Locali by Romeo's, a deposit or pre‑payment may appear on your statement under their name. Changes and cancellations depend on the notice period and terms agreed at the time of booking, which are usually communicated by email or on your order form. Contact the store or catering contact listed in your confirmation as soon as possible to ask about rescheduling, partial refunds, or credit if your plans change.

How can I contact Locali by Romeo's about a charge I don’t recognise?

Visit locali​byromeos.com.au and use the contact details or enquiry form to reach the relevant store or customer service team; include your full name, transaction date, amount, and the description as it appears on your statement. If you know which location you visited, you can call the store directly using the phone number listed on the website or on any previous receipt. For potential fraud (for example, a transaction in a city you have not visited), contact both Locali by Romeo's and your bank immediately so the charge can be investigated and your card secured.

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