Look Mate London

Clothing97% confidence

Look Mate London is an independent design-led sock brand that collaborates with artists and graphic creatives to produce premium combed-cotton socks sold direct-to-consumer and through select retailers.

London, United Kingdom
lookmate.co

About Look Mate London

Look Mate London is an independent, design-led sock brand based in London, UK. The company collaborates with artists, illustrators, and graphic designers to create limited-run socks that combine bold visual design with premium materials. Their products are typically made from high-quality combed cotton blends, produced in Europe with an emphasis on comfort, durability, and craftsmanship. Look Mate London sells primarily direct-to-consumer through their website (lookmate.co), and also via select boutiques and concept stores.

A Look Mate London charge may appear on your bank or card statement after you buy socks or accessories from lookmate.co, purchase a gift for someone else, or place an order in a store that processes payments under the Look Mate name. Charges are usually one-time payments for individual pairs or multi-packs, though you may also see charges for special collections, collaborations, or gift cards. If you used a digital wallet (such as Apple Pay, Google Pay, or PayPal), the descriptor on your statement might include terms like “LOOK MATE LONDON,” “LOOKMATE.CO,” or the name of the payment processor, and you may see a temporary pending amount before the final total settles.

If you’re unsure about a Look Mate London charge, start by checking your email for order confirmations or shipping notifications from lookmate.co around the date of the transaction, including any gift orders sent to another address. Review your purchase history in your account on lookmate.co (if you created one) or search your email for “Look Mate” or “lookmate.co.” For any remaining questions, use the contact or support form on their website, or the customer service email listed there, and provide the last four digits of your card, the charge date, currency, and amount so they can locate your order. If you suspect fraud or you can’t match the charge to any purchase, contact your bank or card issuer to dispute or block the payment after you’ve attempted to clarify it with the merchant.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Look Mate London.

  1. SQ *LOOK MATE LONDON L London GBR

Frequently Asked Questions

Why was I charged by Look Mate London when I only remember buying one pair of socks?

Look Mate London often sells socks both individually and as curated sets or multi-packs. If you selected a bundle, collaboration set, or added multiple designs to your cart, the total charge will reflect all items plus any applicable shipping costs and taxes. Check your order confirmation email from lookmate.co to see a line-by-line breakdown of what you purchased.

What are typical Look Mate London prices, and what amounts might I see on my statement?

Individual pairs of Look Mate London socks commonly fall in the premium range for designer socks, and your statement total may include multiple pairs, gift wrapping, and shipping. It’s common to see rounded figures that reflect more than one pair (for example, two or three designs purchased together). For exact pricing, refer to your order receipt or check current prices on lookmate.co, as costs can vary by design, collaboration, or promotion.

Does Look Mate London offer subscriptions or recurring sock deliveries that could explain repeated charges?

Look Mate London primarily operates on a one-time purchase model, where you choose specific designs and pay per order. If you see repeated charges, these are most likely from multiple separate orders you placed over time, gifts you ordered on different dates, or orders placed by someone else in your household. Review your email account(s) for multiple order confirmations, and if you’re unsure, contact Look Mate support via their website so they can check for repeated orders under your details.

How can I cancel or change my Look Mate London order after I’ve been charged?

Orders placed on lookmate.co are usually processed quickly, so changes or cancellations are only possible in a short window after purchase. If you need to cancel or update your order, contact Look Mate London immediately using the contact form or email listed on lookmate.co, including your order number and the exact change you’re requesting. If the order has not yet been dispatched, they may be able to cancel or modify it; if it has already shipped, you’ll likely need to follow their returns or exchange process instead.

How do I request a refund from Look Mate London if there’s a problem with my socks or an incorrect charge?

To request a refund, first locate your order number and confirmation email from lookmate.co. Then reach out to Look Mate London through their support/contact page with details of the issue (such as wrong item received, manufacturing defect, or duplicate charge) and any photos if relevant. They will explain whether your purchase qualifies for a refund, exchange, or store credit under their current returns policy and guide you through any steps for sending items back. Refunds, once approved, are typically issued back to the original payment method and may take a few business days to appear on your statement.

Why do I see a pending or slightly different Look Mate London amount on my card statement?

When you place an order, your bank may first show a pending authorization from Look Mate London or their payment processor, which can be slightly different from the final settled total. This is a temporary hold used to confirm your card and available funds; the final amount will adjust to match your actual order total, including shipping and any discounts. If a pending charge doesn’t clear or you see multiple pending authorizations for the same order, contact your bank and then check with Look Mate London support for clarification.

How can I contact Look Mate London about a charge I don’t recognize?

Visit lookmate.co and navigate to their Contact or Customer Service section, where you’ll find a contact form and/or support email address. When you reach out, include the charge amount, date, currency, and the name shown on the statement, along with your full name and any possible email addresses you might have used for the order. This information helps them quickly search their system and confirm whether the transaction is linked to a Look Mate London purchase.

I bought Look Mate London socks in a physical store—why does the charge still say Look Mate or lookmate.co?

Some boutiques and concept stores sell Look Mate London socks but process payments under the Look Mate brand or via their online merchant account. In those cases, your bank statement might show descriptors like “LOOK MATE LONDON,” “LOOKMATE.CO,” or a similar variation even though you bought the socks in person. Check your paper or emailed receipt from the shop where you purchased the socks; it will typically list the Look Mate product name, confirming the connection to the charge.

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