Ludlow Bar & Dining Room

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Ludlow Bar & Dining Room is a modern riverside pub on Melbourne’s Southbank featuring a bar, cocktail lounge, dining room and large terrace beer garden serving modern Australian and southern European-style food, drinks and hosting private functions and events.

Southbank, Melbourne, Victoria, Australia
ludlowbar.com.au
Owned by Red Rock Venues (Red Rock Leisure Group)

About Ludlow Bar & Dining Room

Ludlow Bar & Dining Room is a contemporary riverside venue located along the Yarra River promenade in Southbank, Melbourne. It operates as a bar, cocktail lounge, full-service dining room and expansive terrace beer garden, offering modern Australian and southern European-inspired food and a wide range of drinks, from cocktails and wine to tap beer. Ludlow also hosts private functions and events such as corporate gatherings, birthdays and celebrations, with dedicated event spaces and group menus available. More information about menus, opening hours and event packages is available on their website at ludlowbar.com.au.

A charge from “LUDLOW BAR & DINING ROOM,” “LUDLOW BAR SOUTHBANK,” or a similar description may appear on your bank or card statement when you pay for food and drinks at the venue, settle a bar tab, or pay for a group booking or event. You might also see a charge if you’ve paid a deposit for a private function, confirmed a large group reservation with a card, or if an automatic gratuity/service charge, public holiday surcharge, or Sunday surcharge was applied according to local regulations. In some cases, you might notice a temporary authorization hold when you open a bar tab or when your card is pre-authorized for an event or large booking; this hold can differ slightly from the final settled amount and usually drops off within a few business days if not captured.

If you’re unsure about a Ludlow Bar & Dining Room charge, start by checking the date and amount against any visits to Southbank, Melbourne, including group dinners, drinks with friends, or events you attended. Look for email booking confirmations or receipts in your email or SMS, as online or pre-booked functions are often confirmed this way. For clarification or copies of receipts, contact the venue using the phone number or contact form listed at ludlowbar.com.au and provide the exact transaction date, amount, and last four digits of your card so staff can locate the payment. If you still believe the charge is incorrect after speaking with the venue (for example, a duplicated payment or wrong amount), contact your bank or card issuer to discuss disputing the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ludlow Bar & Dining Room.

  1. LUDLOW BAR & DINING RO SOUTHBANK AUS

Frequently Asked Questions

Why do I see a charge from Ludlow Bar & Dining Room on my statement when I only opened a bar tab?

Ludlow Bar & Dining Room may place a temporary pre-authorization hold on your card when you open a bar tab or start a running account at the bar. This is not a final charge but a hold to confirm your card is valid and has available funds. The final amount you sign for when you close your tab will replace this hold, and any unused portion of the hold should drop off your account within a few business days, depending on your bank.

Can Ludlow Bar & Dining Room charge my card for a booking or function deposit?

Yes. If you’ve booked a large table, group dining package, or private function, Ludlow may require a card deposit or minimum spend guarantee. This can appear as a separate charge before the date of your event and is usually deducted from your final bill on the day. The exact deposit and cancellation terms are outlined in the function or group booking confirmation you receive from the venue.

Why is the Ludlow Bar & Dining Room charge higher than the amount I remember?

The final amount at Ludlow Bar & Dining Room may be higher than the base food and drink total due to factors like tips added at the terminal, a weekend or public holiday surcharge, or shared items and extras added to your bill. If you visited with a group and split payment, your portion may also include your share of shared dishes or a pre-agreed set menu price. You can request a copy of your itemized receipt from the venue if you need to verify the breakdown.

How can I get a receipt or tax invoice for my Ludlow Bar & Dining Room payment?

If you didn’t receive or keep your printed receipt, you can request a copy directly from Ludlow Bar & Dining Room. Use the contact details on ludlowbar.com.au and provide the date and approximate time of your visit, the exact amount charged, and the last four digits of your card. The venue can usually reprint or email a tax invoice for business or personal records, subject to them locating the corresponding transaction in their system.

How do I dispute or query a Ludlow Bar & Dining Room charge I don’t recognize?

First, confirm with family members or colleagues who may have used the same card for a visit, work event, or team drinks at Southbank. If no one recognizes the transaction, contact Ludlow via the phone number or email listed on their website and provide the transaction details so staff can check their point-of-sale records. If the venue can’t match the charge or you still believe it’s fraudulent, notify your bank or card issuer immediately so they can secure your card and investigate or raise a dispute.

Does Ludlow Bar & Dining Room add automatic gratuities or surcharges?

Ludlow may apply public holiday or weekend surcharges in line with local hospitality practices in Melbourne, which can make the final amount appear higher than menu prices. Gratuities are typically optional and added by the guest at the terminal, but some large group or function packages may include a service charge as part of the agreed terms. These details are normally shown on your bill and, for events, outlined in your booking documentation.

Why do I see both a pending and a final charge from Ludlow Bar & Dining Room?

When you pay at Ludlow, your bank may show an initial pending amount followed by the final settled charge. For bar tabs or tables where the amount changed (for example, more rounds added or a tip included), the pending pre-authorization may remain visible until your bank releases it, even after the final amount posts. The pending hold should drop off automatically within a few business days; if it doesn’t, contact your bank for an update.

How do I contact Ludlow Bar & Dining Room about a billing issue or refund?

To query a bill or request a correction or refund (for example, if you believe you were charged twice), contact Ludlow Bar & Dining Room using the phone number or contact form provided on ludlowbar.com.au. Have your transaction date, exact amount, and card type ready so staff can quickly find the payment. If an error is confirmed, they can process a refund back to the original card, though it may take several business days to appear depending on your bank.

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