Médecins Sans Frontières

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Médecins Sans Frontières (Doctors Without Borders) is an international medical humanitarian organization that provides emergency medical care to people affected by conflict, epidemics, disasters, or exclusion from healthcare.

Geneva, Switzerland
msf.org

About Médecins Sans Frontières

Médecins Sans Frontières (MSF), also known as Doctors Without Borders, is a global humanitarian organization that delivers emergency medical assistance to people affected by armed conflict, epidemics, natural disasters, and health system collapse. The organization operates in more than 70 countries, offering services such as surgery, maternal health, vaccinations, mental health care, and treatment for diseases like tuberculosis, HIV/AIDS, and malnutrition.

A charge labeled “MSF AU” on an Australian-issued card is typically associated with a donation made to Médecins Sans Frontières’ Australian office (MSF Australia), either as a one-off gift or a recurring monthly contribution. This charge may result from donations made via the MSF Australia website, over the phone, in response to a fundraising appeal, or via a regular-giving (monthly donor) program. In some cases, the descriptor may appear when updating card details for an existing recurring donation.

If you have questions about this charge, first check your email for a donation receipt from Médecins Sans Frontières (including your spam/junk folder) and review any donation confirmations from the time of the transaction. You can also log in to, or create, an online donor account via the MSF Australia website if you donated there. To resolve issues—such as stopping or changing a regular donation, correcting an amount, or querying an unrecognized charge—contact MSF’s donor support team using the contact details on the Australian MSF site. If you still cannot match the charge to any donation activity, speak with your bank to investigate possible unauthorized use of your card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Médecins Sans Frontières.

  1. MSF AU\

Frequently Asked Questions

Why do I see a charge from “MSF AU” on my card statement?

A charge labeled “MSF AU” is usually a donation made to Médecins Sans Frontières’ Australian office, either as a one-off gift or as part of a recurring (e.g., monthly) donation program processed in Australia.

Is the “MSF AU” charge a one-time donation or a recurring payment?

It can be either. If you signed up as a regular giver or monthly donor through MSF Australia, “MSF AU” will appear on your statement each billing period. A single online or phone donation will usually appear once, with no further repeats unless you authorized recurring donations.

How can I cancel or change my recurring Médecins Sans Frontières (MSF AU) donation?

To cancel, pause, or change the amount or frequency of a recurring MSF AU donation, contact MSF Australia’s donor support team via the phone number or email listed on the msf.org.au website. Have your name, email address, and the last donation details ready so they can locate your donor record.

How do I request a refund or correction for an MSF AU donation charge?

If you believe you were charged the wrong amount, donated in error, or see a duplicate donation, contact MSF Australia donor support as soon as possible with your transaction date, amount, and the last four digits of your card. They can review the payment and, where appropriate, arrange a refund or adjustment in line with their donation and refund policies.

I don’t remember donating to Médecins Sans Frontières—how can I verify this charge?

Search your email for donation receipts or confirmations from MSF or MSF Australia around the date of the charge, and check if a family member used your card with your permission for a donation. If you still cannot identify the payment, contact MSF Australia with the transaction details; if they cannot locate a corresponding donation, report it to your bank as a potentially unauthorized transaction.

Why is my MSF AU donation amount slightly different than expected?

Small differences can occur due to currency conversion, bank fees, or if you set your gift amount in a foreign currency and your bank converted it to AUD. If the difference seems larger than a few percent, contact MSF Australia donor support to confirm the original pledged amount and how it was processed.

How can I get a tax receipt for my MSF AU donation?

Donations made to MSF Australia are generally tax-deductible for Australian taxpayers. You can usually receive an emailed receipt at the time of donation and may also request an annual summary of your donations by contacting MSF Australia donor support or logging into your online donor account, if you created one.

Does MSF AU place temporary authorization holds on my card?

In most cases, MSF AU processes donations as direct charges rather than separate temporary holds. However, some payment gateways may briefly show a pending authorization before the final donation is captured. This should clear or convert to the final donation amount within a few days; if it does not, contact MSF Australia or your bank for clarification.

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