Matte Brand

Clothing70% confidence

Matte Brand is a women’s fashion label offering minimalist, body-conscious basics, swimwear, and statement pieces sold primarily online.

Los Angeles, CA

About Matte Brand

Matte Brand is an independent women’s fashion label created by designer Briana Shaneè Wilson. Started in New York and now based in Los Angeles, the brand focuses on minimalist silhouettes, neutral color palettes, and body-conscious designs such as bodysuits, crop tops, swimwear, and fitted sets. Matte Brand is sold online and promoted heavily via social media, where its bold editorials and celebrity wearers have helped it grow a loyal following.

A charge from “Matte” or “Matte Brand” on a card statement is typically associated with an online purchase from their e‑commerce store, such as clothing, swimwear, or accessories. Orders are usually paid in full at checkout, and customers may see separate charges for shipping, taxes, or duties depending on their location. Because the brand frequently runs drops or pre-order style collections, some charges may correspond to items that ship later than the purchase date.

If someone is unsure about a Matte Brand charge, they should first check email for order confirmations from the brand and log into their customer account on the official site to review recent orders. The brand handles customer service by email, so reaching out with the order number, date, and last four digits of the card can help resolve issues such as duplicate charges, address errors, or size problems. Since policies around returns and exchanges are relatively strict and many items are final sale, reviewing the site’s return and terms pages before requesting a refund is important.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Matte Brand.

  1. Matte

Frequently Asked Questions

Why do I see a charge from “Matte” or “Matte Brand” on my card statement?

This charge usually comes from an online purchase of clothing, swimwear, or accessories placed through Matte Brand’s e‑commerce store. Check your email for an order confirmation from Matte Brand and log into your account on mattebrand.com to confirm a recent order.

What are typical order amounts for Matte Brand purchases?

Matte Brand pieces generally range from around $40–$150 per item, with full outfits or larger orders often totaling $100–$300 including tax and shipping. If the amount on your statement falls in this range and matches a recent order date, it is likely a legitimate Matte Brand purchase.

Does Matte Brand offer refunds or exchanges if I change my mind?

Matte Brand is known for having strict policies—many items are final sale, and in some cases refunds or exchanges are not offered once an item has been tried on, due to the body-conscious fit. Always review the current return and exchange policy on mattebrand.com before purchasing or requesting a refund, and contact customer service by email with any questions.

How can I cancel or change my Matte Brand order after being charged?

Because orders are often processed quickly, changes or cancellations may not be possible once payment is captured. If you need to update your size, shipping address, or cancel an order, email Matte Brand customer support immediately with your order number and explain the requested change; they can advise if it’s still possible before shipment.

Why did I get charged by Matte even though my order hasn’t shipped yet?

Matte Brand typically charges your card at checkout, even for items that may ship later due to production or high demand. It’s common for pre-order or popular collection items to have a delay between payment and shipment. Check your order confirmation for estimated shipping timeframes and any pre-order notes.

How do I contact Matte Brand about a billing or charge issue?

For questions about a charge, missing order, or billing discrepancy, contact Matte Brand via the customer service email listed on mattebrand.com and include your full name, order number if available, the date and amount of the charge, and the last four digits of the card used. This information helps them quickly locate and review your order.

Can I get an invoice or receipt for my Matte Brand purchase to verify the charge?

Yes. A digital receipt is typically emailed immediately after checkout, and you can also view order details by logging into your account on mattebrand.com. If you can’t find the email, check your spam folder or request a new copy from customer support by providing your name, email used at checkout, and approximate order date.

What should I do if I don’t recognize a Matte Brand charge at all?

First, ask any authorized users on the card if they placed an order with Matte Brand, and search your email accounts for “Matte Brand” or “order confirmation.” If you still can’t link the transaction to a legitimate purchase, contact Matte Brand support with the charge details, and also notify your bank or card issuer to dispute or block potential unauthorized use.

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