Question 1

Why do I see a charge from MaxiPARTS on my bank statement?

Accepted Answer

A MaxiPARTS charge typically comes from purchasing truck or trailer parts, consumables, or workshop supplies either in-store at a MaxiPARTS branch or via their online store at maxiparts.com.au. This may include items like brake components, suspension parts, oils, filters, lighting, tools or PPE. If you operate a fleet or workshop, the charge may also relate to a staff member using a company card for parts or a scheduled supply order linked to your account. Check recent invoices, purchase orders and emails from MaxiPARTS to confirm the transaction.

Question 2

Does MaxiPARTS offer subscriptions or recurring billing, and could that explain a repeated charge?

Accepted Answer

MaxiPARTS does not offer consumer-style subscriptions, but some business and trade customers may arrange recurring or scheduled orders (for example, regular deliveries of filters, lubricants or workshop consumables) that are billed to a stored card or trade account. In these cases, you may see monthly or periodic charges that are similar in amount. To confirm whether you have a standing order or auto-payment arrangement, contact your local MaxiPARTS branch or your account manager and ask for a schedule of recent and upcoming charges.

Question 3

What are common MaxiPARTS charge amounts and patterns I might see?

Accepted Answer

Because MaxiPARTS sells a wide range of commercial parts, charges can vary from small amounts (e.g., AUD $20–$100 for consumables or minor parts) to larger amounts (hundreds or thousands of dollars) for major components or bulk orders. Fleet and workshop customers may see multiple charges in a short period as different orders are processed, or a mixture of small and large amounts tied to specific job numbers or vehicles. If you see several similar amounts on the same day, it may reflect multiple invoices being processed separately rather than a single combined bill.

Question 4

Why do I see a small or duplicate MaxiPARTS charge marked as ‘pending’ or ‘authorisation’?

Accepted Answer

When you place an online order or pay in-store with a card, MaxiPARTS’ payment processor may place a temporary pre-authorisation on your card to verify funds. This can appear as a pending charge or a slightly different amount to your final invoice. These authorisation holds are usually released automatically within a few business days and do not result in an additional payment. If a pending hold remains for more than 7 business days, contact your bank and provide the transaction details, then reach out to MaxiPARTS with your invoice number for confirmation.

Question 5

How can I get a copy of my MaxiPARTS invoice or receipt to verify a charge?

Accepted Answer

If you ordered online, log into your account at maxiparts.com.au and check the ‘Orders’ or ‘My Account’ section to download invoices and view order history. For in-store purchases, your receipt may have been printed or emailed; you can contact the branch where you purchased and provide the transaction date, amount and last four digits of the card so they can reprint or email a copy. Trade and fleet customers can also ask their account manager or the credit/accounts department for a statement listing all recent invoices linked to a particular card or account.

Question 6

How do I return items or request a refund for a MaxiPARTS purchase I don’t recognise or no longer need?

Accepted Answer

MaxiPARTS has a returns policy that generally allows returns of unused, saleable items within a specified period, often with proof of purchase and subject to restocking or special-order conditions. If you believe you were incorrectly charged, first obtain the invoice and confirm who authorised the purchase within your business. Then contact the relevant MaxiPARTS branch or customer service via the details on maxiparts.com.au, explaining the situation and providing the invoice number and card details. Approved refunds are typically processed back to the original payment method, but processing times can vary depending on your bank.

Question 7

Can I cancel or change an online order with MaxiPARTS after I see the charge on my card?

Accepted Answer

If your order has not yet been picked or shipped, MaxiPARTS may be able to cancel or amend it and adjust the charge accordingly. Contact them as soon as possible using the phone number or contact form listed in your order confirmation email or on maxiparts.com.au, quoting your order number and the transaction amount. If the order has already been dispatched, you may need to follow their standard returns process once you receive the goods, subject to their returns and warranty policies.

Question 8

How do I contact MaxiPARTS about a charge I still don’t recognise?

Accepted Answer

Visit maxiparts.com.au and go to the Contact or Store Locator page to find phone numbers and email addresses for your nearest branch or the central customer service team in Truganina, Victoria. When you contact them, have your statement handy with the exact date, amount, and the name shown on the card, and advise whether you (or your business) have any trade or fleet accounts with MaxiPARTS. They can search their invoicing system to match the charge, confirm what was purchased, and help you resolve any disputes or errors in coordination with your bank if needed.

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