Metcash

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Metcash Limited is an Australian wholesale distribution and marketing company that supplies independent supermarkets, convenience stores, liquor retailers, and hardware stores across Australia.

Macquarie Park, New South Wales, Australia
metcash.com

About Metcash

Metcash Limited is a major Australian wholesale distribution and marketing company headquartered in Macquarie Park, New South Wales. It supplies independent supermarkets, convenience stores, liquor retailers, and hardware stores across Australia, including well-known retail brands such as IGA, Foodland, Supa Valu, Friendly Grocer, The Bottle-O, Cellarbrations, and Mitre 10 (among others). Although Metcash primarily operates as a wholesaler to businesses, its name can sometimes appear on consumer bank or card statements because many independent retailers process transactions through Metcash-related merchant accounts.

A Metcash charge may appear on your bank or card statement after you shop at an independent supermarket, convenience store, bottle shop, or hardware store that is supplied or billed via Metcash. This might include in-store purchases, online grocery or hardware orders, liquor purchases, delivery fees, or click-and-collect orders. In some cases, you may see a Metcash descriptor instead of the store’s trading name, especially for online payments, phone orders, or where the store uses a centralized Metcash merchant facility. You might also see recurring or regular charges if you’re a business customer with a trade account, standing order, or periodic billing arrangement.

If you’re unsure about a Metcash charge, first match the date and amount to recent visits to IGA or other independent supermarkets, liquor stores, or Mitre 10/independent hardware outlets in your area. Check any email or printed receipts from those stores around that date—often the fine print or EFTPOS slip mentions Metcash or a related entity. To clarify a specific charge, you can contact the store where you believe you shopped (they can look up the transaction by date, amount, and card type) or use the contact options at metcash.com to reach Metcash customer support for business-account queries. If you still cannot recognize the transaction, contact your bank or card issuer to dispute or block the charge and request further investigation.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Metcash.

  1. METCASH TRADING LTD\50 WATERLOO ROAD\MAC
  2. Metcash Trading Limite MacquariePark AUS
  3. Metcash Trading Limited MacquariePar AU

Frequently Asked Questions

Why does my bank statement show “Metcash” instead of the store name where I shopped?

Many independent supermarkets, liquor stores, and hardware stores supplied by Metcash process card payments through Metcash merchant facilities. In these cases, your statement may show a descriptor such as “METCASH,” “METCASH/IGA,” or similar, rather than the specific store’s trading name. Compare the charge date and amount with any recent visits to IGA, Foodland, Friendly Grocer, Cellarbrations, The Bottle-O, or Mitre 10 stores.

What kinds of purchases typically result in a Metcash charge on my account?

For everyday shoppers, Metcash charges most commonly come from grocery purchases at IGA or other Metcash-supplied supermarkets, liquor purchases at independent bottle shops, or hardware purchases at Mitre 10 or similar outlets. The charge may also include extras such as delivery fees, online order surcharges, or local service fees (e.g., bagging, special orders). Business customers might see Metcash charges for wholesale orders, weekly or monthly supply invoices, or promotional/marketing service fees.

Could a Metcash charge be a recurring or subscription-style payment?

Metcash itself does not typically offer consumer subscriptions like streaming or apps, but regular or recurring charges can occur for business trade accounts or scheduled wholesale deliveries. If you operate a store or business, check your Metcash or Mitcash-supplied banner group account for monthly statements, automatic payments, or direct debit arrangements. If you are not a business customer, a repeating Metcash charge usually means you are frequently shopping at the same Metcash-supplied retailer on similar dates each month—review your receipts to confirm.

How can I confirm which store generated my Metcash charge?

Start by matching the transaction date, time, and amount with your recent visits to local IGA, Foodland, Friendly Grocer, Mitre 10, or independent liquor stores. Then, contact the store you suspect and provide the exact amount, transaction date, and the last four digits of your card; most stores can search their EFTPOS or POS system to locate the sale. If they cannot find it and you are a business customer, you can use the contact form on metcash.com to request help tracing the transaction through Metcash’s systems.

How do I request a refund or correction for a Metcash-related charge?

Refunds for Metcash-related charges are almost always handled by the retail store that processed your purchase, not by Metcash directly. Visit or call the store (e.g., the specific IGA or Mitre 10 location) with your receipt and the card you used; they can process a refund, price correction, or adjustment through their terminal. For business-account invoices issued directly by Metcash, contact your Metcash account manager or the accounts/credit team via the details provided on your monthly statement or through metcash.com.

Why do I see a small or duplicate Metcash charge or a pending amount on my card?

Some Metcash-supplied retailers may place a temporary pre-authorisation (a pending hold) on your card to verify funds, particularly for online orders, large purchases, or where the final amount is not yet confirmed (e.g., variable-weight fresh produce). The initial pending amount may differ slightly from the final settled total, and the hold will usually drop off within a few business days. If you see what looks like a duplicate, check whether one entry is marked as “pending” or “reversed”—only the final posted transaction should be charged to you.

How do I resolve a Metcash charge I don’t recognize and suspect may be fraudulent?

If you cannot match the Metcash charge to any shopping trip, online order, or business transaction, immediately contact your bank or card issuer to report the transaction as unrecognized or potentially fraudulent. They can block or replace your card and initiate a dispute or chargeback investigation. You may also contact the retailer you suspect might be linked to the charge or reach out to Metcash via metcash.com with any reference numbers your bank provides, which can help trace where the payment was processed.

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