MetLife

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MetLife is a global insurance and financial services company offering life, dental, disability, and other insurance products, as well as employee benefits and retirement solutions.

New York, NY
metlife.com
Owned by MetLife, Inc.

About MetLife

MetLife, officially known as Metropolitan Life Insurance Company and operating under the MetLife, Inc. holding company, is one of the largest global providers of insurance, annuities, and employee benefit programs. The company offers individual and group life insurance, dental and vision coverage, disability insurance, accident and critical illness coverage, and various retirement and savings products for both consumers and employers.

A card descriptor such as “WEB MLIC W” is likely shorthand related to a web-initiated MetLife/MLIC (Metropolitan Life Insurance Company) payment or premium, and may appear in connection with life insurance, supplemental benefits through an employer, or other MetLife-administered policies. These charges are often recurring monthly, quarterly, or annual premium payments, or adjustments to existing policies. They may also appear if you set up an online bill payment or automatic debit for a MetLife policy through MetLife’s website or a web payment portal.

If you’re unsure about a “WEB MLIC W” charge, start by checking any life, disability, dental, or other MetLife policies you hold, including benefits obtained through your employer. Log into your MetLife online account (or the benefits portal provided by your employer) to review billing history and payment schedules. If something doesn’t match, contact MetLife customer service using the phone number listed on your policy documents or on their website, and have your policy number and the exact transaction date and amount ready so they can quickly locate and explain the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MetLife.

  1. Merchant Name: WEB MLIC W

Frequently Asked Questions

What does the “WEB MLIC W” charge from MetLife mean on my card statement?

A “WEB MLIC W” descriptor most likely indicates a web-initiated payment to Metropolitan Life Insurance Company (MetLife) for an insurance premium or related policy transaction, such as life, disability, or supplemental benefits coverage.

Is the “WEB MLIC W” charge a recurring MetLife premium payment?

In many cases, yes. If you have set up automatic payments for a MetLife policy through their website or an online benefits portal, your monthly, quarterly, or annual premium may appear as a “WEB MLIC W” or similar MetLife-related descriptor on your card or bank statement.

How can I confirm which MetLife policy this “WEB MLIC W” charge is for?

Log into your MetLife online account or your employer’s benefits portal and review your policies and recent payment history. Match the transaction date and amount on your statement with the payments shown in your MetLife account; you can also reference your policy number when contacting MetLife support.

How do I cancel or change the MetLife policy associated with this web charge?

To cancel or modify a policy, contact MetLife directly via the customer service number on your policy documents or in your online account. Some policies allow you to change coverage levels, beneficiaries, or payment methods online; others require speaking with a representative or submitting signed forms.

How can I request a refund for a MetLife “WEB MLIC W” charge I believe is incorrect?

First, verify the charge against your MetLife policy and billing schedule. If you still believe it’s wrong or duplicate, call MetLife customer service and provide the date, amount, and last four digits of the card used. They can investigate, correct billing, and, when appropriate, issue a refund or credit.

Why do I see multiple MetLife web charges in the same month?

You may have more than one MetLife policy (for example, individual life insurance plus employer-provided supplemental coverage) or there may have been proration, a policy change, or a late payment being caught up. Review your online account for each policy and confirm which payments were processed.

How can I stop MetLife from charging my card and switch to another payment method?

Log into your MetLife account or contact customer service to update your billing preferences. You can usually switch from card payments to bank draft (ACH) or paper billing, but changes may take a billing cycle to take effect, so make sure any current premiums are still paid on time.

What should I do if I don’t recognize any MetLife policies but see a “WEB MLIC W” charge?

First, check if a spouse, partner, or family member may have used a shared card for their MetLife policy. If no one recognizes the charge, contact MetLife with the transaction details and also notify your card issuer; they can help verify the merchant, block unauthorized use, and dispute the transaction if necessary.

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