Metro Trains Melbourne is the franchised operator of Melbourne’s electrified suburban rail network, running metropolitan passenger train services across the city’s 16 lines and maintaining associated rolling stock and rail infrastructure.
Owned by Joint venture of MTR Corporation (60%), John Holland Group (20%) and UGL Rail (20%)
About Metro Trains Melbourne
Metro Trains Melbourne (MTM) is the operator of Melbourne’s suburban rail network, running passenger services across 16 electrified lines and more than 200 stations throughout metropolitan Melbourne. Working under contract to the Victorian Government, Metro is responsible for day‑to‑day train operations, customer service, and the maintenance of trains, tracks, and associated infrastructure. Tickets and fares for Metro services are part of the city-wide myki smartcard system, which is managed by Public Transport Victoria (PTV), and cover trains, trams and most buses across Melbourne.
A Metro Trains Melbourne charge on your bank or card statement will usually relate to public transport travel or ticketing activity, most commonly a myki top up or pass purchase made at a Metro-branded ticket machine, station booking office, or online channel that settles under Metro’s merchant ID. You might see charges for one-off myki credit loads, 7–365 day myki Passes, or auto top-ups you’ve set up for your card. In some cases, small temporary authorisations or pending amounts may appear when you first add or update a payment card in an app or online portal; these are used to verify your payment method and usually drop off within a few business days.
If you’re unsure about a Metro Trains Melbourne charge, start by checking your recent travel and top-up history via the official myki/PTV website or app, as well as any receipts emailed or printed at the time of purchase. Compare the date and amount with your usual commuting patterns, auto top-up settings, or passes you may have bought for yourself or a family member. For billing or fare questions, you can contact Public Transport Victoria customer service via the details listed on ptv.vic.gov.au, or use the feedback/contact form at metrotrains.com.au; they can help identify specific transactions, adjust incorrect charges, advise on refunds and reimbursements, and explain common issues such as duplicate taps, incomplete touch-ons, or delayed banking of machine payments.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Metro Trains Melbourne.
Why did I get a Metro Trains Melbourne charge when I use a myki card, not paper tickets?
Melbourne’s train fares are paid with the myki smartcard, but when you top up at a Metro-branded station, ticket machine, or some online channels, the payment may be processed under Metro Trains Melbourne’s merchant account. This can cause your statement to show "METRO TRAINS MELBOURNE", "MTM", or similar, even though the product is myki credit or a myki Pass. Check your myki online account or recent top-up receipts around the date of the charge to confirm it matches your travel or pass purchase.
What are common amounts I might see from Metro Trains Melbourne on my statement?
Common charge amounts include casual myki credit top ups (often in round figures such as AU$10, AU$20, or AU$50) and larger sums for myki Passes (for example, a 28‑day or 365‑day pass, which can run into the hundreds of dollars depending on zones and duration). Daily fares are capped, so multiple trips in a day may still correspond to a single top up you made earlier. Exact fare and pass prices change periodically; for current pricing, refer to the fare tables on ptv.vic.gov.au.
Does Metro Trains Melbourne have subscriptions or automatic recurring payments?
Metro itself does not sell a subscription like a streaming service, but you can set up auto top up on your myki account, which can result in repeated charges when your balance falls below a set threshold. These auto top ups are often charged in fixed increments (for example, AU$10, AU$20, or another amount you chose) and may appear regularly on your statement during periods of frequent travel. You can review or change auto top‑up settings by logging into your myki or PTV online account.
How can I cancel or change an automatic myki top up linked to Metro Trains Melbourne charges?
Log into your myki or PTV online account using the details you registered your card with, then go to the section for "Auto top up" or "Payment settings". From there you can pause, cancel, or change the auto top‑up amount and threshold linked to your card. Changes may take some time to flow through to all devices and gates, so keep an eye on your statement for one final charge that may have been triggered just before you updated your settings.
How do I request a refund or correction if I believe a Metro Trains Melbourne charge is wrong?
If you think you’ve been overcharged or charged in error, first compare the transaction with your myki travel and top up history online or via the PTV app. If it still looks incorrect, contact Public Transport Victoria customer service using the phone, online form, or in-person options listed on ptv.vic.gov.au and provide the date, amount, last four digits of your card, and any myki card numbers involved. In some cases you may need to complete a refund or reimbursement form; eligibility depends on factors such as unused myki Pass days, machine errors, or service disruptions.
Why do I see a small pending or $0–$2 Metro Trains Melbourne charge on my card?
Small pending amounts can be temporary card authorisations used to verify your payment method when you make a purchase at a ticket machine, online, or via a linked account. These are not actual fares and usually disappear or are adjusted to the final fare or top‑up amount within a few business days. If a small test charge remains on your statement after it should have cleared, contact your bank first, then PTV or Metro customer service with transaction details.
How can I contact someone about a Metro Trains Melbourne billing or fare issue?
For most ticketing, fare and myki payment questions, the primary contact is Public Transport Victoria (PTV), whose phone and online support details are published on ptv.vic.gov.au. You can also submit feedback or complaints about Metro services, including issues that involve station machines or staff, through the "Customer feedback" or "Contact us" section at metrotrains.com.au. When you contact them, have your myki card number, screenshots of your bank statement, and any receipts handy so they can quickly locate the transaction.
A Metro Trains Melbourne charge doesn’t match my recent travel. Could it be for another person’s myki?
Yes, if you paid for another person’s myki top up or pass using your card—such as a child’s, partner’s, or visitor’s card—the charge will appear on your statement under your payment details, not theirs. Check whether you recently topped up or bought a pass for someone else, or if your card is stored in a family member’s phone or online account. If there’s still no explanation, contact your bank to rule out card misuse and then follow up with PTV or Metro for transaction tracing.