Mobike is a Chinese dockless bike-sharing service that provides app-based short-distance transportation using GPS-enabled bicycles and e-bikes in urban areas.
Mobike is a Chinese dockless bike-sharing service that allows users to unlock GPS-enabled bicycles and e-bikes through a mobile app for short-distance urban trips. Originally launched in Beijing, Mobike expanded to many cities in China and internationally, offering pay-per-ride and time-based passes for commuters, tourists, and last‑mile transportation. In many regions, Mobike’s service has been integrated into the Meituan platform (sometimes branded as Meituan Bike), but legacy branding and billing descriptors like “MOBIKE*” or “MOBIKE BIKE SHARE” may still appear on bank or card statements.
A Mobike-related charge may appear on your bank statement for several reasons: a single ride you took and paid per minute, a day pass or monthly riding pass purchased in the app, or a security deposit (in markets where deposits are still used) that may appear as a separate transaction or temporary hold. You might also see small test or authorization amounts when you first add or update a bank card, as well as auto-renewing subscription charges if you purchased a riding pass that renews monthly or seasonally. In some cases, late lock-up fees, parking fines for leaving a bike in a restricted area, or adjustments for undercharged rides may generate additional line items.
If you’re unsure about a Mobike charge, start by opening the Mobike or Meituan app and checking your ride history, wallet/billing section, and subscription or pass details for the date and amount in question. Compare the transaction date and currency with trips you took, and look for any deposits or parking fees. To resolve questions, you can contact Mobike/Meituan Bike through in‑app customer support (Help/Support or “Contact customer service”), via the official website at mobike.com (or the bike section within meituan.com in China), or through your app store receipt if you paid via Apple/Google in‑app billing. If the charge still looks unfamiliar, consider whether a family member used your payment method, and as a last resort, contact your bank or card issuer to dispute unauthorized transactions after you’ve attempted in‑app support.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mobike.
Why did I get a Mobike charge when I only took a short ride?
Mobike typically charges based on ride duration and local pricing rules (for example, a base fee plus a per‑minute rate), so the final amount may be higher than the headline per‑minute price if minimum charges, service fees, or taxes apply in your city. In some locations, unlocking an e‑bike costs more than a regular bike and may result in a higher total than expected. Check the “Ride History” or “Trips” section in the Mobike/Meituan app to see a breakdown of the ride time and exact fare for that trip.
What are typical Mobike pricing and subscription options?
Mobike generally offers pay‑per‑ride pricing (charged by time used) and, in some cities, ride passes such as daily, weekly, or monthly packages that allow multiple or unlimited short rides for a fixed fee. Pricing varies significantly by city and country, and e‑bikes are usually more expensive than standard bikes. You can see the exact prices, pass options, and any current promotions in the app before you unlock a bike—tap on the bike icon or the “Pricing/Passes” section to review local rates.
Why do I see a small Mobike charge or $0–$1 authorization on my statement?
When you first add a card or update your payment method in the Mobike app, the system may place a small temporary authorization (often equivalent to $0–$1 or a low local currency amount) to verify that the card is valid. This is not an actual charge and is usually released automatically within a few business days, disappearing from your statement or remaining as a pending reversal. If such a small amount later posts as a completed charge and does not reverse, contact Mobike/Meituan support via the app for clarification.
How do I cancel an auto-renewing Mobike pass or subscription?
To cancel an auto‑renewing pass, open the Mobike or Meituan app and go to your account or wallet section, then select “Passes,” “Membership,” or a similarly named menu. If auto‑renew is enabled, you’ll see an option to turn it off or cancel renewal; once disabled, you can continue using the pass until its expiry date but will not be charged again. If you purchased the subscription through Apple’s App Store or Google Play, you must cancel it via your Apple ID or Google Play subscriptions settings, not within the Mobike app itself.
How can I request a refund for a Mobike charge I don’t recognize or a ride issue?
Refunds are handled through Mobike/Meituan’s customer service, usually from the in‑app Help or Support section. Provide the ride ID, date, time, bike number, and a screenshot of the charge from your bank statement so the support team can investigate. For clearly unauthorized or fraudulent charges, contact your bank or card issuer immediately as well, but note that Mobike may still ask for details via in‑app support to help prevent further misuse of your account.
Why was I charged a deposit or a larger amount than the ride cost?
In some markets, Mobike has historically required a refundable deposit or has held a larger temporary amount to cover potential ride charges, which can appear as a separate transaction or pending hold on your card. This deposit is typically returned when you meet local conditions, such as good account standing or when you close your Mobike account, though policies can vary by region and over time. Check the “Wallet” or “Deposit” section in your app to see whether you have an active deposit and how to request its return where applicable.
What should I do if I was charged by Mobike after ending or locking my ride?
Occasionally, a ride may continue in the system if the bike was not properly locked, if there was a GPS or network error, or if the lock failed to register as closed. First, open the app, review the ride’s end time and cost, and see if there is a “Report issue” or “Appeal charge” option on that trip. If the ride duration clearly exceeds the time you actually used the bike, contact support through the app with the bike number, location where you parked, and any photos or screenshots so they can adjust or refund the ride if appropriate.
How can I contact Mobike about a billing or account issue?
The fastest way to reach Mobike/Meituan Bike about billing is via the in‑app Help or “Customer Service” section, where you can submit a ticket or start chat support (availability varies by city and time of day). You can also visit mobike.com or the bike section within the Meituan app for additional contact options, local hotlines, or FAQs in your region. If you cannot access your account, try using the phone number or email you originally registered with to recover your login before contacting support with screenshots of any disputed charges.