Montreux Oberland Bernois Railway (MOB) is a Swiss railway company that operates the scenic Montreux–Lenk im Simmental line and related tourist rail services in southwestern Switzerland.
Montreux Oberland Bernois Railway (often abbreviated MOB) is a Swiss railway company that operates an electrified metre-gauge network linking Montreux on Lake Geneva with destinations including Gstaad, Zweisimmen and Lenk in the Simmental. It is best known for its panoramic tourist services such as the GoldenPass trains, which showcase some of Switzerland’s most iconic alpine landscapes while also providing everyday regional transport for residents and visitors. The company is formally registered as Compagnie du Chemin de fer Montreux Oberland bernois SA and is both an infrastructure manager and a train operating company.
A charge from this merchant typically appears when you purchase rail tickets, seat reservations, or tourist products (such as GoldenPass panoramic tickets or excursion packages) either online, at station ticket counters, on ticket machines, or through partner resellers. Charges may be for single journeys, return trips, day passes, group bookings, or package offers that combine travel with other tourist services. Depending on the sales channel, you might see variations of the name such as “MOB”, “Montreux Oberland Bernois”, or abbreviations combined with internal references on your card statement.
If you have questions about a charge, start by checking any confirmation emails, PDF tickets, or booking references you received at the time of purchase, especially around the transaction date. You can also log into the online sales portal or app you used (if applicable) to review your order history. For unresolved issues, contact MOB customer service using the contact details on mob.ch, providing your name, journey date, approximate charge amount, and any booking reference numbers so they can locate the transaction. Be aware that some banks show temporary authorization holds when a ticket purchase is initiated; these usually drop off automatically if the payment is not completed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Montreux Oberland Bernois Railway.
Why do I see a charge from Montreux Oberland Bernois Railway on my card statement?
This charge usually corresponds to the purchase of rail services operated by MOB, such as GoldenPass or regional tickets between Montreux, Gstaad, Zweisimmen, Lenk or intermediate stations. It can come from buying tickets online, at station ticket offices, ticket machines, or through a partner reseller that processes payments on MOB’s behalf.
What typical amounts are associated with Montreux Oberland Bernois Railway charges?
Amounts vary widely depending on the route and class of service. Short regional trips can be relatively low amounts, while panoramic or long-distance journeys, first class travel, or reservations for multiple passengers will appear as higher single charges. Package offers that bundle travel with tourist services may also result in larger transaction amounts on your statement.
How can I confirm what specific ticket or journey my MOB charge relates to?
Search your email for booking confirmations from MOB or from the platform where you purchased the ticket, and check any attached PDF tickets for purchase dates and totals. If you bought at a station, compare the date and amount on your paper ticket receipts with the transaction date. If you still cannot match the charge, contact MOB customer service with the transaction date, amount, and the last four digits of your card so they can investigate.
Can I get a refund from Montreux Oberland Bernois Railway if my trip was cancelled or I couldn’t travel?
Refunds depend on the fare conditions of the ticket you purchased. Some discounted or special-offer tickets are non-refundable, while flexible tickets may allow refunds or exchanges subject to a fee and time limits. To request a refund, review the conditions shown on your ticket or confirmation email and then follow the refund instructions on mob.ch or contact their customer service directly.
How do I change or cancel a ticket I bought from Montreux Oberland Bernois Railway?
If your fare allows changes or cancellations, you typically need to modify the booking through the same channel you used to purchase it (online portal, app, station ticket office, or reseller). For online purchases, log into your account or use the link in your confirmation email to see whether change or cancellation options are offered. If you bought at a station or via a partner, bring or send the original ticket and proof of purchase to request a change according to the applicable fare rules.
Why do I see multiple or duplicate-looking MOB charges for the same day?
You may see several charges if you bought tickets for multiple passengers or separate journeys, or if you made a series of smaller purchases such as upgrades or seat reservations. In some cases, an initial authorization hold appears alongside the final settled charge; the authorization typically disappears automatically after a few days. If amounts remain duplicated beyond your next statement cycle, contact both MOB and your card issuer for clarification.
What should I do if I don’t recognize a Montreux Oberland Bernois Railway transaction at all?
First, check whether a family member or travel companion used your card to buy train tickets in Switzerland around the transaction date. Review your travel plans to see if you took a GoldenPass or related MOB-operated service whose ticket you may have forgotten. If no one recognizes the charge, contact your bank to dispute the transaction and, if asked, note that the merchant is a Swiss rail operator; your bank may then request supporting documentation from MOB.
How can I contact Montreux Oberland Bernois Railway about a billing or ticket issue?
Visit mob.ch and navigate to the contact or customer service section for current email addresses, phone numbers, and contact forms. When reaching out, include your full name, travel date, route, booking or ticket number, and a screenshot or description of the card charge so their team can quickly locate and review your transaction.