Mount Street Terrace Hotel

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Mount Street Terrace Hotel is a pub and bar in North Sydney offering drinks, casual bistro-style food, and gaming facilities, popular with local workers and visitors.

North Sydney, New South Wales, Australia
mountstreetterrace.com
Owned by Calligeros Hotel Group

About Mount Street Terrace Hotel

Mount Street Terrace Hotel is a local pub and bar located in North Sydney, New South Wales, Australia. It offers a relaxed, casual setting with a mix of tap beers, wine, spirits, and classic pub-style bistro meals such as burgers, schnitzels, and share plates. The venue is popular with nearby office workers and visitors for after-work drinks, social catch‑ups, and its on‑site gaming facilities. More details about menus, opening hours, and events can be found on their website at mountstreetterrace.com.

A charge from Mount Street Terrace Hotel will usually appear on your bank or card statement after you pay for food, drinks, or gaming-related purchases at the venue. Transactions may show as a single one‑off payment for a bar or bistro bill, or as multiple smaller charges if you ordered and paid in separate rounds. If you opened a bar tab, you might see one combined charge for the final tab amount. In some cases, you may notice a temporary pre‑authorisation (often a small hold amount) if the venue verified your card when starting a tab or processing a contactless payment; this should automatically drop off once the final transaction is completed.

If you’re unsure about a Mount Street Terrace Hotel charge, first check recent visits to North Sydney, any meals or drinks with colleagues or friends, and whether you opened a bar tab or used your card in the gaming area. Compare the date and amount with receipts, bank app transaction history, and any digital statements from your card provider. If you still have questions, contact the hotel directly using the details on mountstreetterrace.com or call during normal trading hours, providing the exact transaction date, time, and amount so staff can look up the docket. For disputed or incorrect amounts, your bank or card issuer can also assist with chargeback options if you cannot resolve the issue directly with the venue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mount Street Terrace Hotel.

  1. Mt St Terrace Hotel North Sydney AU

Frequently Asked Questions

Why do I see a charge from MOUNT STREET TERRACE HOTEL or MOUNT ST TERRACE on my statement?

This charge is typically from a purchase made at Mount Street Terrace Hotel in North Sydney, such as drinks at the bar, a bistro meal, or spend in the gaming area. It may also represent the final settlement of a bar tab that you opened and closed with your card. Check whether you visited the venue around the transaction date, including after‑work drinks or a lunch outing with colleagues.

Can Mount Street Terrace Hotel place a hold or pre‑authorisation on my card?

Yes. If you open a bar tab or leave your card behind the bar, the venue may place a temporary pre‑authorisation on your card to confirm it is valid. This may appear as a pending charge or a small hold amount that is different from your final spend. The hold should automatically be released by your bank after the final transaction is processed or if the tab is cancelled, usually within a few business days depending on your card issuer.

Why does the amount charged by Mount Street Terrace Hotel not match my receipt exactly?

Differences may occur if a tip was added after you first inserted or tapped your card, if a bar tab was updated with extra items before closing, or if multiple smaller transactions were consolidated into one final charge. Taxes (GST) are included in menu prices in Australia, so you shouldn’t see tax added on top, but surcharges may apply on public holidays or certain card types. Check your itemised receipt and your bar tab summary; if something still looks incorrect, contact the venue directly to review the docket.

Does Mount Street Terrace Hotel offer any memberships, loyalty programs, or recurring charges?

Mount Street Terrace Hotel generally operates on a pay‑as‑you‑go basis for food, drinks, and gaming, so most people will only see one‑off charges rather than subscriptions. Some Australian hotels and pubs participate in local loyalty or membership programs, but these are typically linked to in‑venue discounts or points rather than automatic monthly fees. If you believe you are being billed on a recurring basis, contact the hotel to confirm whether any membership or stored card arrangement is in place and ask for a breakdown of charges.

How can I get a copy of a receipt for a Mount Street Terrace Hotel charge?

If you need an itemised receipt, note the exact date, approximate time, card type (Visa, Mastercard, etc.), and the amount shown on your statement. Then contact Mount Street Terrace Hotel using the contact details on mountstreetterrace.com or visit the venue in person during opening hours. Staff can usually search their point‑of‑sale system using this information and reprint or email a copy of your receipt, subject to how long ago the transaction occurred.

How do I dispute a charge or request a refund from Mount Street Terrace Hotel?

Start by contacting the venue directly as soon as you notice the issue, ideally within a few days of the transaction. Provide your receipt (if available), the statement screenshot, and explain whether the problem is an incorrect amount, duplicate charge, or an item you did not receive. If the hotel confirms an error, they can usually process a refund back to the same card used for payment. If you cannot resolve the matter with the venue, contact your bank or card issuer to discuss a formal dispute or chargeback.

Why do I see multiple Mount Street Terrace Hotel charges on the same day?

This can happen if you paid separately for different rounds of drinks or meals rather than opening a tab, or if you and a friend both used your own cards at the venue. It may also reflect a small pre‑authorisation plus the final charge, which can look like two transactions until the hold drops off. Review the exact amounts and your receipts to see if they add up to your total spending that day.

How can I confirm that my card details are not being misused at Mount Street Terrace Hotel?

First, verify that none of the amounts correspond to visits you may have forgotten, such as work functions or quick after‑work drinks. If a charge still seems unfamiliar, contact the venue to ask if they can locate any docket using your card’s masked number, date, and exact amount. If they cannot find a matching receipt or you suspect fraud, immediately notify your bank or card issuer, lock or cancel your card, and request a replacement to prevent further unauthorised use.

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