Mounties Group is an Australian profit-for-purpose hospitality and entertainment organisation that operates a portfolio of registered clubs, bars, restaurants, gaming, health and fitness, and leisure venues across South-West Sydney, the Northern Beaches and the Central Coast. It focuses on providing community-oriented entertainment, food and beverage, and recreational facilities for its members and guests.
Owned by Mount Pritchard & District Community Club Limited
About Mounties Group
Mounties Group is an Australian profit-for-purpose hospitality and entertainment organisation based in Mt Pritchard, New South Wales. It operates a network of community clubs and venues across South-West Sydney, the Northern Beaches, and the Central Coast. Under the Mounties Group umbrella are venues offering bars and restaurants, function spaces, gaming areas (pokies and TAB), live entertainment, health and fitness centres, childcare, and various leisure and community facilities for members and their guests. Surpluses are reinvested back into the local community through sponsorships, sporting and social clubs, and community support initiatives.
A Mounties Group charge on your bank or card statement typically relates to spending at one of their venues or associated facilities. This might include food and beverage purchases, gaming machine card top‑ups, show or event tickets, membership or membership renewal fees, health and fitness (gym) memberships, childcare or activity program fees, or function and room hire deposits. You might also see recurring charges for ongoing gym or club membership, or temporary pre-authorisation holds for bar tabs, accommodation, or large bookings that later settle for the final amount.
If you don’t recognise a Mounties Group charge, start by checking recent visits to any Mounties Group venue and matching the date and amount with your receipts or bank app transaction history. Look at the transaction description for clues, such as the specific venue name (e.g. Mounties, Harbord Diggers, Club Wyong, etc.) and compare it to your visits or bookings. For detailed help, visit mountiesgroup.com.au and use the contact or membership enquiries options to reach the relevant venue, or call the venue directly using the phone number listed on the website. If you suspect an error or unauthorised use, ask the venue for a copy of the receipt or transaction record, and if it cannot be resolved, contact your bank to dispute the charge or block the card.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mounties Group.
Why do I have a Mounties Group charge on my statement if I only visited one of their clubs?
Mounties Group is the parent organisation for several venues across Sydney’s South West, Northern Beaches and the Central Coast. Your statement may simply show “MOUNTIES GROUP” or a shortened venue name even if you only visited a specific club (for example, Mounties at Mt Pritchard, Harbord Diggers, Club Wyong, or another associated venue). Check the transaction date and amount against when you last visited any Mounties Group venue, made a booking, or used a gym or childcare service. If you’re still unsure, contact the venue you most recently visited and ask them to look up the transaction by date and card details (they will not need your full card number).
What types of purchases typically generate a Mounties Group charge?
Common Mounties Group charges include food and drinks at bars and restaurants, gaming machine card top‑ups, Keno or TAB payments, show and event tickets, and membership or membership renewal fees. You may also see charges for gym or health club memberships, personal training, childcare or kids’ activities, accommodation packages (at venues that offer it), or deposits for event and function bookings. Some charges may be split—for example, a deposit on one day and the final balance on another—especially for functions or group bookings. Always compare the amount on your statement with your receipts or confirmation emails for bookings.
Does Mounties Group have recurring membership or gym charges?
Yes, certain Mounties Group venues offer ongoing health and fitness or club membership options that may be charged on a recurring basis (for example, fortnightly or monthly). In some cases, you might pay an annual membership fee to the club, and separately, direct debit or card payments for a gym membership or program. Recurring amounts are generally consistent in value and will appear on or around the same date each cycle. To confirm your billing cycle or next debit date, log into the relevant venue’s membership or fitness portal if available, or contact the membership or fitness team at that venue directly.
How can I cancel or pause a Mounties Group gym or membership charge?
To cancel or pause a gym or fitness membership with a Mounties Group venue, you usually need to contact that specific venue’s fitness or membership team directly—this often must be done in writing or via a form. Check the venue page on mountiesgroup.com.au for their membership or fitness terms, which outline notice periods, minimum contract terms, and any fees applicable to early cancellation or suspension. For general club membership (not gym), you can usually request non‑renewal or cancellation via the membership desk at the club, by phone, or through an online enquiry form. Always request written confirmation of your cancellation or suspension and keep a copy for your records.
Why do I see a small or ‘odd’ Mounties Group amount, or a pending/temporary charge?
Some Mounties Group venues may place a pre-authorisation hold on your card when you open a bar tab, check in for certain packages, or make a large booking or function deposit. This appears as a pending charge and may be for a round amount (for example, a set security hold) and later either drops off or is adjusted to the final spend. In gaming areas or at some bars, the amount processed may reflect multiple small purchases grouped together if processed at once. Pending holds should clear within a few business days; if a hold remains longer or you think you have been double-charged, contact the venue with the exact date and amount so they can investigate.
How do I request a refund or dispute a Mounties Group transaction I don’t recognise?
Start by contacting the specific Mounties Group venue where you believe the transaction occurred and ask them to check their records for that date and amount; have a screenshot or printout of the bank transaction ready. If they confirm an overcharge, duplicate transaction, or an error, they can usually process a refund back to the original card, though processing times depend on your bank. If the venue cannot find the transaction or you suspect fraud or card theft, immediately notify your bank or card issuer to block the card and lodge a formal dispute. Keeping receipts, membership contracts and booking confirmations will speed up any investigation by both the venue and your bank.
What are typical charge amounts for Mounties Group memberships and services?
Mounties Group venues offer a range of membership and service options, so amounts can vary by location and type (e.g., general club membership vs. full-service gym membership or premium programs). Club membership is usually relatively low-cost and is often billed as an annual fee, while fitness memberships and programs are typically higher and may be billed fortnightly or monthly. Event tickets, dining, and gaming spends vary widely depending on your usage and promotions. For exact current pricing, check the membership or fitness section of the relevant venue on mountiesgroup.com.au or ask at the club’s reception desk.
How can I contact Mounties Group about a specific charge on my card?
Visit mountiesgroup.com.au and navigate to the ‘Our Venues’ or ‘Contact’ section to identify the exact club you visited and find its direct phone number and contact options. It’s usually best to call the venue’s reception or membership desk first, as they can quickly look up point‑of‑sale records by date, time, and amount. If you made an online booking (for example, a show, function, or restaurant reservation), check your confirmation email for a booking reference and include that when you get in touch. If you still can’t determine the origin of the charge, you can also raise it with your bank, who may contact the merchant on your behalf during a dispute investigation.