MS Plus

Charity95% confidence

MS Plus (formerly Multiple Sclerosis Limited) is an Australian not‑for‑profit organisation that provides information, support services, and advocacy for people living with multiple sclerosis and other neurological conditions, and raises funds for research and community programs.

Blackburn, Victoria, Australia

About MS Plus

MS Plus (formerly Multiple Sclerosis Limited) is a long‑standing Australian not‑for‑profit organisation based in Blackburn, Victoria, supporting people living with multiple sclerosis (MS) and other neurological conditions. The charity provides information, counselling, NDIS and service navigation, employment support, allied health services, and advocacy, as well as funding research and community programs. MS Plus also runs a range of fundraising activities such as appeals, regular giving programs, workplace giving, raffles and lotteries, and community fundraising events across Australia.

A charge from “MS Plus” on your bank or card statement is usually related to a donation or fundraising transaction. This may be a one‑off online or phone donation, a regular monthly donation you’ve set up, a raffle or lottery ticket purchase, event registration (such as a fundraising walk, ride, or challenge), or sponsorship of a friend’s fundraising page. In some cases you might see a small temporary card authorisation when you first donate or change your payment details; this is a standard bank check and should drop off within a few days.

To verify an MS Plus charge, start by checking your email for donation receipts, raffle/lottery confirmations, or event registration emails from an @msplus.org.au address around the date of the transaction. If you created an account for fundraising or regular giving, you can log in via msplus.org.au to review your giving history and update payment details. If you still can’t identify the charge, use the “Contact us” or “Supporter services” options on msplus.org.au to reach their team by email or phone with your full name, approximate amount, and date of the charge so they can locate the transaction, explain what it was for, and help with refunds, corrections, or cancellations where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MS Plus.

  1. MS LTD EVENTS Blackburn AUS

Frequently Asked Questions

Why was I charged by MS Plus this month when I thought I made a one‑off donation?

If you see a regular monthly charge from MS Plus, it’s likely you opted into a recurring donation (sometimes called “regular giving” or “monthly giving”) when you first donated online, in person, or over the phone. Review your original confirmation email or tax receipt to see whether a recurring schedule was selected. If you intended to give only once, contact MS Plus supporter services via msplus.org.au so they can adjust or cancel the recurring donation and discuss refund options where appropriate.

What are common amounts MS Plus charges, and how do they appear on my statement?

MS Plus charges often reflect donation amounts (for example AU$10–AU$200) or regular giving commitments (commonly around AU$20–AU$50 per month), as well as raffle/lottery ticket bundles and event registration fees. On your statement, the description may appear as “MS PLUS”, “MS PLUS DONATION”, “MS PLUS LOTTERY/RAFFLE”, or similar wording depending on your bank. The exact label can vary by card issuer, so it’s helpful to match the amount and date with any receipts or emails from MS Plus.

How do I cancel or change my regular monthly donation to MS Plus?

To cancel, pause, or change the amount or billing date of your regular donation, go to msplus.org.au and follow the links for donors or regular giving, or use the “Contact us” page to reach the supporter care team. Provide your full name, email address, and the last four digits of the card being charged so they can locate your record. Changes usually apply from the next scheduled debit, so contact them a few business days before your next due date.

How can I get a refund or correct an incorrect MS Plus charge?

If you believe you were charged the wrong amount, charged twice, or charged without intending to donate, contact MS Plus directly as soon as possible through the contact details at msplus.org.au. Have your bank statement, the date and amount of the charge, and any donation or raffle confirmation emails ready so they can quickly locate the transaction. As a charity, MS Plus reviews refund requests on a case‑by‑case basis in line with their donations and refunds policy, and may process partial or full refunds where there has been an error or misunderstanding.

Why do I see multiple MS Plus charges or a small $0–$2 amount on my card?

Multiple MS Plus entries may occur if you made more than one donation, purchased several raffle/lottery tickets over time, or sponsor multiple fundraisers, each processed as a separate transaction. Very small amounts (such as $0–$2) can be temporary authorisation holds used by your bank to validate your card details when you donate or update payment information; these are not actual donations and should disappear or reverse automatically within a few business days. If a small amount remains posted or looks incorrect, contact MS Plus with a screenshot of the charge for clarification.

How do I contact MS Plus about a charge on my statement?

Visit msplus.org.au and use the “Contact us” or “Supporter services” section to find current phone numbers, email addresses, and online enquiry forms for donor and lottery enquiries. When you reach out, include your full name, contact details, the exact amount, currency, and date of the charge, plus any reference numbers from your receipt or email. This information helps their team quickly identify the transaction and explain whether it relates to a donation, regular giving, lottery ticket, or event registration.

Will I receive a tax receipt for my MS Plus donation, and where can I find it if I can’t see the email?

Eligible donations to MS Plus are generally tax‑deductible in Australia, and you should receive an email receipt shortly after donating online or by phone. If you’ve set up regular giving, MS Plus may provide either individual receipts for each gift or a consolidated annual tax statement. Check your email inbox and spam/junk folders for messages from an @msplus.org.au address; if you still can’t find your receipt, contact MS Plus via their website and they can resend it or provide a summary of your donations for the financial year.

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