Muzz Buzz

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Muzz Buzz is an Australian drive-through coffee chain offering espresso-based drinks, cold beverages, and light snacks.

Perth, Western Australia, Australia
muzzbuzz.com

About Muzz Buzz

Muzz Buzz is an Australian drive-through coffee chain founded in Perth, Western Australia, known for its fast, convenient service and distinctive kiosk-style stores. They specialise in espresso-based coffees, iced drinks, milkshakes, and smoothies, along with light snacks such as muffins, slices, and toasties. Many locations also sell branded merchandise, pre-packaged beans or coffee capsules, and gift cards. Muzz Buzz stores are mostly franchised, so each location processes its own in-store payments, though branding and product range are consistent across outlets.

A Muzz Buzz charge on your bank or card statement usually appears after you purchase a drink or food item at the drive-through, pay via tap-and-go (contactless), insert/swipe, or mobile wallet (Apple Pay, Google Pay, etc.). In most cases, it is a one-time point-of-sale purchase for the exact amount you authorised, which may show as “MUZZ BUZZ,” “MUZZBUZZ,” or “MUZZ BUZZ [SUBURB/STORE NAME]”. You might also see a charge if you purchased or reloaded a gift card, ordered via a delivery partner (where the descriptor may still mention Muzz Buzz), or if the terminal briefly placed a small authorisation hold that later adjusts to the final sale amount. Some banks display these holds as “pending” charges before they settle.

If you are unsure about a Muzz Buzz charge, start by checking your recent visits to any Muzz Buzz drive-throughs, including days when someone else may have used your card (family members, shared cards, or a saved card on a mobile wallet). Compare the transaction date and amount with your receipts, bank app history, or digital wallet transaction list. For further clarification, you can contact Muzz Buzz via the contact form at muzzbuzz.com, or speak directly with the specific store listed on your receipt or in your banking app’s merchant details. If you suspect an error (such as a duplicate charge or incorrect amount), ask the store or Muzz Buzz support for a receipt lookup; if the issue cannot be resolved with them, contact your bank or card issuer to dispute the transaction or block your card in case of suspected fraud.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Muzz Buzz.

  1. MUZZ BUZZ JANDAKOT A JANDAKOT AUS

Frequently Asked Questions

Why is there a Muzz Buzz charge on my card when I only went through the drive-through once?

Most Muzz Buzz purchases are processed as a single one-time transaction, but you may briefly see a pending authorisation followed by the final settled charge. Some banking apps show both until the authorisation drops off, which can look like two charges. Check back after 2–3 business days; if both amounts have settled or you still see duplicates, contact the store or submit an enquiry via muzzbuzz.com with the date, time, and amount so they can investigate.

What are typical Muzz Buzz charge amounts?

Muzz Buzz transactions usually reflect individual drink and food purchases, often ranging from a few Australian dollars for a standard coffee or tea to higher amounts for multiple items or larger orders. For example, a single coffee might be around A$4–A$7, while a family or group order can be A$15–A$30 or more. Gift card purchases or reloads may show as neat round amounts (e.g., A$20, A$30, A$50). If the amount on your statement doesn’t match what you expect, review your paper or digital receipt where possible.

Does Muzz Buzz offer subscriptions or recurring billing for coffee?

Muzz Buzz generally operates on a pay-per-visit basis, and most customers see only one-off point-of-sale charges for each visit. If you see what looks like a recurring pattern (e.g., similar amounts monthly), it is usually due to your own regular visits rather than an automatic subscription. If you believe you’ve been enrolled in a recurring program or charging pattern you don’t recognise, contact Muzz Buzz through their website and share your transaction history so they can confirm how the charges were created.

Why do I see a small or $0 Muzz Buzz charge that later disappears?

Some payment terminals and banks perform a small temporary authorisation to verify your card, especially with contactless or mobile wallet transactions. This can appear as a low-value or $0 “pending” Muzz Buzz transaction in your online banking, which is then replaced by the actual sale amount or simply drops off. These authorisations do not result in an extra permanent charge and usually clear within a few business days, depending on your bank.

How can I get a receipt or proof of purchase for my Muzz Buzz transaction?

Receipts are normally printed at the time of purchase at the drive-through window, and some locations may offer email or SMS receipts if you request them at the point of sale. If you no longer have your receipt, note the store location, date, approximate time, and amount from your bank statement, then contact the store directly or use the contact form at muzzbuzz.com. They may be able to look up the transaction in their POS system and provide a copy or confirmation for you or your bank.

How do I resolve an incorrect or duplicate Muzz Buzz charge?

First, wait 2–3 business days to ensure any pending authorisations have either dropped off or settled, then confirm that the duplicate or incorrect charge remains. If it does, contact the Muzz Buzz store where you made the purchase or reach out via the support/contact section at muzzbuzz.com with a screenshot or details of the transaction. They can review their records and, if an error is confirmed, arrange a refund or adjustment. If you’re unable to resolve it directly with them, contact your bank or card issuer to dispute the transaction.

How can I contact Muzz Buzz about a charge I don’t recognise?

Visit muzzbuzz.com and use the contact or feedback form to submit your enquiry, including the name appearing on your statement, the last four digits of your card, transaction date, time, and amount (but never your full card number). You can also try calling the specific store if your bank statement includes the suburb or store name, as each franchised store manages its own daily takings. If you suspect fraud or card theft, contact your bank immediately to block or replace your card before or in addition to contacting Muzz Buzz.

I used a Muzz Buzz gift card—why do I still see a Muzz Buzz charge on my bank statement?

If you paid entirely with a Muzz Buzz gift card, there should be no charge on your bank card; however, if your gift card balance was insufficient, the remaining amount may have been charged to your debit or credit card. In addition, if you purchased or reloaded a gift card, that load amount will appear as a Muzz Buzz transaction. Review your receipt to see whether you split payment between a gift card and a bank card, and contact the store or Muzz Buzz support with the transaction details if the charge still seems unexpected.

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