My Fast Ferry

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My Fast Ferry operates high-speed passenger ferry services on Sydney Harbour, including routes between Circular Quay and Manly.

Sydney, New South Wales, Australia
myfastferry.com.au
Owned by NRMA

About My Fast Ferry

My Fast Ferry (also known as Manly Fast Ferry) is a high‑speed passenger ferry operator on Sydney Harbour, based in Sydney, New South Wales, Australia. They provide regular services between Circular Quay and Manly, as well as other harbour routes and sightseeing cruises. Tickets can be purchased at wharf ticket offices, via ticket machines, through their website myfastferry.com.au, or through the My Fast Ferry / My FErry app. They also accept certain transport payment options such as OpalPay on eligible services, and offer commuter passes, multi‑trip tickets, and tourist products like hop‑on hop‑off sightseeing passes (often branded under “Fantasea Cruising” or similar partner brands).

A My Fast Ferry charge may appear on your bank or card statement when you buy a ferry ticket, top up or purchase through their mobile app, purchase a multi‑trip pass, or book a cruise or sightseeing product online. You might see one‑time charges for individual trips, recurring charges if you opted into an auto‑renewing pass, or a pre‑authorisation hold if you saved a card in the app or booked online but the transaction is still pending. Charges may also appear under related descriptors such as “MY FAST FERRY SYDNEY”, “MANLY FAST FERRY”, or a partner cruise brand if you purchased a combined ferry and attraction or sightseeing product.

To verify or resolve questions about a My Fast Ferry charge, start by checking your recent trips, online bookings, and app purchases around the date of the transaction, including anyone in your household who might have used your card. Log into your My Fast Ferry account or app (if you have one) and review your ticket history and receipts, or search your email inbox for booking confirmations from myfastferry.com.au or related partner brands. If you still can’t identify the payment, contact My Fast Ferry customer service via the contact form or details on their website, providing the transaction date, amount, and the statement descriptor; they can look up the charge, explain what it relates to, correct any duplicate billing, and advise on refunds or future cancellations if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to My Fast Ferry.

  1. MANLY FAST FERRY SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from MY FAST FERRY or MANLY FAST FERRY on my bank statement?

This charge usually relates to the purchase of a ferry ticket, multi‑trip pass, or sightseeing cruise on Sydney Harbour. You may have bought the ticket at Circular Quay or Manly wharves, through the My Fast Ferry / Manly Fast Ferry app, or online at myfastferry.com.au. Sometimes the descriptor may show as “MY FAST FERRY SYDNEY” or under a partner cruise brand if it was a combined ferry and cruise product.

What are the typical costs for My Fast Ferry tickets and passes?

My Fast Ferry fares vary depending on the route, time of day, and ticket type (single trip, multi‑trip, weekly/monthly commuter products, or tourist passes). They also offer discounted fares for children and sometimes special promotions or bundled sightseeing tickets. For current prices and any peak/off‑peak differences, check the Fares or Tickets section on myfastferry.com.au or in the official app, as rates are updated from time to time.

Can My Fast Ferry charges be recurring or part of a subscription?

Most My Fast Ferry payments are one‑off purchases for individual trips or set‑duration passes. However, some commuter passes or app‑based products may have an auto‑top‑up or auto‑renew option that can create recurring charges at regular intervals or when your balance runs low. If you’re seeing repeated charges, log into your online or app account and check whether you have auto‑renew or auto‑top‑up enabled for any pass or stored payment method.

How do I cancel an auto‑renewing pass or stop future My Fast Ferry charges?

If you purchased a pass or enabled auto‑top‑up through the My Fast Ferry app or website, sign in to your account and go to the Tickets, Passes, or Payment/Billing section. From there, you can disable auto‑renew or auto‑top‑up and remove stored payment methods if you no longer wish to be charged. For passes bought at a wharf or through a reseller, review the terms on your receipt or e‑ticket and contact My Fast Ferry customer service if you need help changing or cancelling future renewals.

Why do I see a small or pending My Fast Ferry charge that later disappears or changes amount?

When you purchase a ticket or add a payment method in the app or online, your bank may show a temporary pre‑authorisation hold to verify the card. This can appear as a small or rounded amount and may be labelled as ‘pending’. Once the transaction is finalised, the hold is either converted to the actual fare or released by your bank, which may take a few business days depending on your card issuer.

How can I get a receipt or tax invoice for my My Fast Ferry charge?

If you booked online or via the app, a receipt or tax invoice is usually emailed to the address you provided at checkout; you can also often re‑download it from your account’s booking or ticket history. For tickets purchased at the wharf, you may receive a printed receipt at the time of purchase, so check your wallet or bags. If you can’t locate a receipt, contact My Fast Ferry through their website with the date, time, amount, and last four digits of the card used so they can try to reissue documentation.

How do I request a refund or dispute a My Fast Ferry charge I don’t recognise?

Start by confirming whether you, a family member, or a colleague used your card for any recent ferry travel or sightseeing products around the date of the charge. If it still appears incorrect, visit myfastferry.com.au and use their contact form or listed customer service email/phone number to request a review of the transaction, providing your name, transaction amount, date, and statement reference. They will assess eligibility for a refund or credit based on their fares and conditions; if they confirm the charge is not valid and cannot resolve it, you can then contact your bank to lodge a formal dispute.

How can I contact My Fast Ferry about a billing or account issue?

For billing or account questions, go to myfastferry.com.au and navigate to the Contact or Customer Service section, where you’ll find an online enquiry form and current email or phone details. Include your full name, contact information, the exact amount and date of the charge, and a screenshot or wording of the statement descriptor if possible. Having this information ready helps their team quickly locate your transaction and provide a clear explanation or correction.

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