Question 1

Why do I see a charge from MYCAUSE or MYCAUSE MELBOURNE on my statement?

Accepted Answer

This charge typically relates to a donation or fundraising payment you made through the mycause.com.au platform. It may be for a personal fundraising campaign, a registered charity appeal, an event entry or ticket, or a workplace/team fundraising page that uses mycause to process payments. The descriptor can vary slightly by bank, but usually includes “MYCAUSE” in the transaction name.

Question 2

What kinds of amounts does mycause usually charge?

Accepted Answer

Most mycause charges match the donation or payment amount you selected on a campaign page, such as $10, $25, $50, $100 or another custom figure in AUD. In some cases, you may see a slightly higher total if you opted to cover card processing or platform costs at checkout; this extra component will be clearly shown on the payment page and in your email receipt. mycause does not add recurring fees unless you specifically set up a recurring donation.

Question 3

Why am I being charged regularly by mycause each month or week?

Accepted Answer

mycause allows donors to set up recurring donations (for example, weekly, monthly, or fortnightly) to specific campaigns or charities. If you see regular charges for the same or similar amount from mycause, you likely created an ongoing donation schedule. You can review and manage these by logging into your mycause account (if you created one) or by contacting mycause support with your name, email, and the charge details.

Question 4

How can I cancel or change a recurring donation I set up through mycause?

Accepted Answer

If you created a mycause account when donating, log in at mycause.com.au and go to your account or donations section to view and manage active recurring donations—there you can cancel, pause, or change the amount and frequency. If you checked out as a guest or can’t access your account, use the contact form on mycause.com.au and provide your full name, email used for the donation, and the last charge details so support can locate and update your recurring donation for you.

Question 5

How do I request a refund or correct a mistaken mycause donation?

Accepted Answer

Refunds for donations made via mycause are handled on a case-by-case basis and may involve both mycause and, where applicable, the benefiting charity or campaign organiser. If you entered the wrong amount, made a duplicate donation, or did not recognise a transaction, contact mycause promptly via the support/contact section of mycause.com.au and include the date, amount, and name on your statement. They can investigate the payment, advise what is possible under their and the charity’s policies, and, if approved, process a partial or full refund back to your original payment method.

Question 6

Why do I see a small or temporary MYCAUSE charge that later disappears?

Accepted Answer

Some banks display a temporary authorisation or pending charge when your card details are first verified during a mycause donation, especially for international or higher-risk cards. This is not a second donation and usually disappears or is adjusted to the final donation amount within a few business days. If a small pending amount remains longer than expected, contact your bank first, then mycause support if the issue persists.

Question 7

How can I get a receipt or tax invoice for my mycause donation?

Accepted Answer

After you complete a donation via mycause, a confirmation email and receipt are normally sent to the email address you entered at checkout; for many registered Australian charities this receipt can be used for tax purposes. If you can’t find it, search your inbox (and spam/junk folders) for “mycause” and the approximate donation date. You can also log into your mycause account to view past donations and download receipts, or request a copy via the support/contact form on mycause.com.au by providing the date, amount, and email used when donating.

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