Question 1

Why did MyEvent Productions charge my card when I only attended an event?

Accepted Answer

If you see a MyEvent Productions (MYEVENT.IO) charge but did not organise the event, your card was likely used to pay for your own registration, virtual access, or a specific add‑on (such as premium livestream access or on‑demand video). Often, companies or individuals register for events via a branded event page powered by MyEvent Productions, and the payment is processed by them on behalf of the organiser. Check your email for registration confirmations around the date of the charge, including any calendar invites or event tickets that mention streaming or AV services. If you still don’t recognise it, ask the event organiser or your workplace events/HR team whether they used MyEvent Productions for that event.

Question 2

How does MyEvent Productions typically bill for events and services?

Accepted Answer

MyEvent Productions generally charges on a project basis rather than a flat monthly subscription. Common patterns include an initial deposit (often a percentage of the quoted amount) to secure the date and equipment, followed by a final balance after the event once extras like extended hours, additional cameras, or extra streaming capacity are confirmed. For livestream and video hosting services, there may be separate line items for production, platform/hosting, and post‑production editing. Always refer to your signed quote or service agreement for the exact billing structure and due dates related to your event.

Question 3

Why do I see more than one charge from MyEvent Productions for the same event?

Accepted Answer

Multiple charges can occur if your agreement specifies a deposit plus one or more milestone or post‑event payments. You may also see a separate charge for additional services requested after the original quote, such as extra microphones, extra streaming bandwidth, or rush video editing. In some cases, a pending authorization may appear first, followed by the final captured amount once the invoice is processed. Compare each transaction to your invoice schedule and itemised quote, and contact MyEvent Productions’ accounts team if anything doesn’t line up.

Question 4

Does MyEvent Productions use authorization holds or pending charges?

Accepted Answer

For some bookings—especially where a card is used to secure a date or equipment—MyEvent Productions or their payment processor may place a temporary authorization hold to verify the card. This can show up as a pending charge that either disappears or is replaced by the final invoice amount once processed. Authorization holds are not actual payments and should drop off automatically within a few business days if they are not captured. If a pending amount remains on your statement longer than expected, contact your bank and then follow up with MyEvent Productions with the transaction details.

Question 5

How can I cancel or change a booking with MyEvent Productions to avoid further charges?

Accepted Answer

To cancel, postpone, or significantly change an event booking, you need to contact MyEvent Productions directly using the contact details on myevent.io or via the email thread where your quote or confirmation was sent. Because event production involves reserved staff and equipment, cancellation and change policies (including any non‑refundable deposits or cut‑off dates) are set out in your service agreement or quote. If you cancel after certain deadlines, you may still be liable for part of the fee or for costs already incurred. Always request written confirmation of any cancellation or change, including any revised charges or refunds.

Question 6

How do I request a refund or dispute a MyEvent Productions charge I believe is incorrect?

Accepted Answer

If you think you were overcharged, double‑billed, or charged for services you did not receive, gather your invoice, contract, and any email correspondence and contact MyEvent Productions’ accounts or support team through the details listed on myevent.io. Provide the transaction date, amount, last 4 digits of the card, and any invoice or booking number so they can locate your record quickly. In many cases, billing discrepancies—such as incorrect hours, counts, or options—can be corrected by issuing a partial refund or adjusted invoice. If you cannot resolve the issue directly, you may then choose to contact your bank or card issuer with the documentation for a formal dispute.

Question 7

What are typical charge amounts I might see from MyEvent Productions?

Accepted Answer

Amounts from MyEvent Productions can vary widely depending on the scale of the event and services provided. Smaller webinar or basic livestream packages may be in the hundreds of Australian dollars, while full‑scale conferences, multi‑camera productions, and large hybrid events can reach into the thousands or tens of thousands. It’s also common to see neat, invoice‑like amounts (e.g., round figures ending in .00) that correspond directly to quoted packages. If an amount seems unusual for the kind of event you recall, ask their accounts team for an itemised breakdown of what was included.

Question 8

How can I verify that a MyEvent Productions charge is legitimate and linked to my account or company?

Accepted Answer

Start by searching your email for "MyEvent Productions" or "myevent.io" to find quotes, invoices, or booking confirmations, and cross‑check the amounts and dates. If your company frequently runs events, speak with your marketing, events, or finance department—they may have used MyEvent Productions for AV or streaming and charged it to a shared or corporate card. You can also contact MyEvent Productions directly with the transaction details; they can usually confirm the event name, organiser, and services attached to that charge. Do not share your full card number—only provide the last 4 digits and the exact amount/date so they can locate the payment safely.

MyEvent Productions

About MyEvent Productions

Bank Statement Variations

Frequently Asked Questions