myki

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myki is a reloadable contactless smartcard ticketing system used to pay fares on most public transport services in Melbourne and regional Victoria, Australia, including trains, trams and buses.

Melbourne, Victoria, Australia
ptv.vic.gov.au

About myki

myki is a reloadable contactless smartcard used to pay fares on most public transport services in Melbourne and parts of regional Victoria, including metropolitan trains, trams and buses, and some V/Line services. It is managed by Public Transport Victoria (PTV), the government authority responsible for planning and coordinating public transport in the state. Users can purchase physical myki cards, load myki Money (pay‑as‑you‑go credit) or myki Passes (time‑based passes), and manage their account online at ptv.vic.gov.au, via the PTV app, at myki machines, station ticket offices and authorised retail outlets.

A myki-related charge may appear on your bank or card statement when you top up your card online, in the PTV app, at a myki machine, or set up/trigger Auto Top Up. Common transaction types include loading myki Money (e.g. $10, $20, $50), purchasing or renewing a myki Pass for 7–365 days, ordering or replacing a physical card, or paying for a regional/V/Line journey that uses myki. You might also see multiple smaller charges if you’ve set a low Auto Top Up threshold, or see pending/temporary amounts if your card details were verified but the top up has not yet fully processed.

If you’re unsure about a myki charge, first log into your myki account at ptv.vic.gov.au or via the PTV app and check your transaction history and top‑up records for the same date and amount. You can also review recent myki machine receipts, email confirmations for online top ups, or SMS/app notifications if you use Auto Top Up. For further help, contact PTV Customer Service on 1800 800 007 (daily, from early morning to late evening), visit a staffed train station or a PTV Hub, or submit an enquiry via the website—have the last 4 digits of your bank card, the transaction date/amount, and your myki card number ready to resolve billing questions quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to myki.

  1. MYKI COBBLEBANKRS CBK MELTON SOUTH AUS

Frequently Asked Questions

Why do I see a charge from myki or Public Transport Victoria on my bank statement?

This charge is usually for topping up myki Money, purchasing or renewing a myki Pass, ordering a new card, or using Auto Top Up through the PTV website, PTV app, myki machines or retail outlets. The descriptor may appear as “PTV”, “MYKI”, “PUBLIC TRANSPORT VIC”, or a similar variation depending on your bank. Compare the date and amount with your recent transport use or top ups in your myki account history to confirm.

What are typical amounts I might be charged for myki top ups or passes?

Common myki Money top ups are preset amounts such as $5, $10, $20, $30 or $50 AUD, though you can usually choose a custom amount within set limits. myki Pass prices vary by zones and duration (for example, a 7‑day or 28‑day pass for Zones 1+2), so you may see larger one‑off charges when you buy a longer pass. Auto Top Up is often set in round figures (e.g. $10, $20, $30) when your balance falls below a chosen threshold.

Why is there a pending or small temporary myki charge that later disappears?

When you save or update a bank card in your myki/PTV account or attempt an online top up, the payment system may place a small authorisation hold to verify the card. This can appear as a pending transaction or a $0–$2 test authorisation, which is not an actual fare charge. These holds are automatically released by your bank, usually within a few business days.

How do I cancel or change my myki Auto Top Up settings to stop recurring charges?

Log into your account at ptv.vic.gov.au or via the PTV app, go to the myki card you want to manage, and select the Auto Top Up settings. From there you can cancel Auto Top Up entirely, change the top up amount, or adjust the balance threshold at which it triggers. Allow some processing time—an Auto Top Up already triggered for a recent trip may still be processed even after you change settings.

How can I get a refund for a myki charge or unused balance?

You can request a refund of unused myki Money balance or eligible myki Pass days through PTV by visiting a PTV Hub, a staffed station, or submitting a refund request form via ptv.vic.gov.au. Refunds may be paid back to your bank account, credit card, or by cheque, depending on the type of card and request. Processing times vary and proof of identity and card ownership is usually required—especially for large balances or lost/stolen card refunds.

Why was I charged even though I stopped using public transport or thought my pass had ended?

If you have Auto Top Up enabled, a top up can still occur when you touch on with a low balance, even if you have not travelled for some time. For myki Passes, payment is taken when you purchase or renew the pass, not when you travel, so a charge may appear just before the start of a new pass period. Check your myki account to see whether a pass renewal or Auto Top Up was recently processed and, if unintended, contact PTV Customer Service to discuss options.

How can I verify a myki charge against my trips and top ups?

Sign in to your myki account at ptv.vic.gov.au or via the PTV app and view the detailed history for the card in question. You’ll see top ups, pass purchases and fare charges with dates, times and locations (such as specific train stations or tram stops). Match the bank statement amount and date to one or more of these entries; if you still can’t identify it, contact PTV on 1800 800 007 with your transaction details.

How do I contact customer support if I believe a myki charge is incorrect or fraudulent?

If you don’t recognise a myki charge, call PTV Customer Service on 1800 800 007 as soon as possible and provide your myki card number, the last 4 digits of your payment card, and the exact date and amount of the transaction. You can also visit a PTV Hub or staffed station for in‑person assistance, or submit an enquiry online at ptv.vic.gov.au with screenshots of your bank statement (masking full card numbers). In confirmed cases of fraud or error, PTV may advise you to also contact your bank to dispute the transaction and replace your payment card if necessary.

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