MyWay+

Transit92% confidence

MyWay+ is the public transport ticketing system used on buses and light rail in Canberra, Australia, managed by Transport Canberra.

Canberra, Australian Capital Territory, Australia
transport.act.gov.au
Owned by Australian Capital Territory Government (Transport Canberra)

About MyWay+

MyWay+ is Canberra’s account-based electronic ticketing system for public transport, operated by Transport Canberra, an agency of the ACT Government. It supports stored‑value travel cards, digital tickets, and direct contactless payments (Visa or Mastercard) for travel on ACTION bus services and the Canberra Light Rail network. Riders can manage their balance, passes, and concessions through a MyWay+ account or app, and tap on and off at validators to pay fares automatically.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway?utm_source=openai))

A charge labeled like "MYWAY / CO: MYWAY ID: 770510487C" on a Visa statement is typically related to fares, automatic top‑ups, or other payments processed through the MyWay+ ticketing system for trips taken on Canberra public transport. When you link a payment card or enable auto top‑up in your MyWay+ account, the system can charge your card when you travel or when your stored balance drops below a threshold. This can result in occasional lump‑sum charges that do not directly match a single trip but instead represent a recharge or accumulated travel costs over several journeys.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway/fares/conditions?utm_source=openai))

If you don’t recognize a MyWay+ charge, log into your MyWay+ online account or app to review recent transactions, auto top‑up settings, and linked cards. Check whether family members or other authorized users may have used a card linked to your account. For unresolved questions, you can contact Transport Canberra via the contact details on their website or through Access Canberra for ticketing and refunds. Keeping your MyWay+ account details up to date, monitoring auto top‑up, and promptly reporting a lost or stolen card are the best ways to avoid unexpected or fraudulent charges.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway/account?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MyWay+.

  1. MYWAY / CO: MYWAY ID: 770510487C

Frequently Asked Questions

Why do I see a charge from MYWAY or MYWAY+ on my Visa statement?

This charge usually relates to travel on Canberra’s public transport network paid through the MyWay+ ticketing system. It may be a fare charged directly to your Visa card when you tapped on and off with contactless, or an auto top‑up applied to your MyWay+ travel card balance. Review your recent trips and top‑ups in your MyWay+ account or app to confirm the details.

What does a descriptor like "MYWAY / CO: MYWAY ID: 7705…" mean?

The descriptor typically includes an internal MyWay+ customer or card identifier associated with your account. It helps Transport Canberra and your bank trace the specific MyWay+ account or card that generated the charge. If you contact support, providing this ID along with the transaction date and amount will help them investigate more quickly.

How can I check what specific trips are linked to my MyWay+ charge?

Log in to your MyWay+ account or app and view your transaction and travel history, where each tap on and off is listed with date, time, route, and fare. Compare these entries to the date and amount shown on your Visa statement; the total charge may correspond to multiple trips or an auto top‑up processed on that date.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway/fares/conditions?utm_source=openai))

Can MyWay+ bill me automatically without my approval?

MyWay+ can only process automatic charges if you have linked a payment card or enabled auto top‑up or passes in your account. When you set these options, you agree that the system may charge your card when your balance falls below a threshold or when a pass is purchased or renewed. You can disable auto top‑up and remove stored payment details at any time in your MyWay+ account settings if you prefer manual top‑ups.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway/fares/conditions?utm_source=openai))

How do I cancel auto top‑up or unlink my card from MyWay+?

Sign in to your MyWay+ online account or app, go to the payment or funding section, and turn off auto top‑up for your MyWay+ travel card. You can also delete the stored Visa or Mastercard details linked to your account. After doing this, future travel will draw only on any existing stored value you add manually, and your bank card will no longer be charged automatically.([transport.act.gov.au](https://www.transport.act.gov.au/tickets-and-myway/account?utm_source=openai))

How can I request a refund for unused MyWay+ credit or an incorrect fare?

Refund requests, including for unused MyWay or MyWay+ balance or disputed fares, are handled by Transport Canberra under its Ticketing, Fares and Refunds policy. To request a refund, contact Transport Canberra or Access Canberra with your MyWay+ card number or account details, transaction dates, and amounts. They may process eligible refunds back to your bank card or as an adjustment to your MyWay+ account balance.([transport.act.gov.au](https://www.transport.act.gov.au/?a=885359&utm_source=openai))

Why do I see multiple small MyWay+ charges instead of one monthly bill?

MyWay+ is a pay‑as‑you‑go ticketing system, so charges generally occur as you travel or when auto top‑ups are triggered, not as a consolidated monthly subscription. You might see a series of small charges matching individual fare caps or periodic top‑ups, depending on how often you use public transport and how your account is configured.

What should I do if I don’t recognize a MyWay+ charge?

First, log into your MyWay+ account to see whether any trips, top‑ups, or passes match the charge. Also consider whether a family member may have used a card linked to your account. If you still can’t identify the payment, contact Transport Canberra with the transaction date, amount, and descriptor, and notify your bank if you suspect your card has been compromised so they can block the card and investigate further.

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