Navigo

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Navigo is the contactless transit pass and associated services used to pay for public transportation across Paris and the Île-de-France region, managed by Île-de-France Mobilités.

Paris, France
navigo.fr
Owned by Île-de-France Mobilités

About Navigo

Navigo is the brand name for the contactless smart card and digital passes used to access public transportation in Paris and the wider Île-de-France region, including metro, RER, buses, trams and many suburban trains. The system and fares are designed and managed by the regional transport authority Île-de-France Mobilités, while the operational back office and customer account management are handled by Comutitres S.A.S under its "Agence Navigo" service mandate.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgvu-passe-navigo?utm_source=openai)) Holders can purchase weekly, monthly, annual and day passes, as well as pay‑per‑trip contracts such as Navigo Liberté+, either on a physical card, compatible smartphones, or in some cases on bank cards.

A charge labeled "SERVICE NAVIGO" on a card or bank statement typically corresponds to payment for a Navigo transit product—most commonly a monthly or annual subscription, a Navigo Liberté+ post‑paid contract, or other passes purchased online or through the "I manage my card" (Je gère ma carte) portal or Navigo/IDFM apps.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/en/je-gere-ma-carte?utm_source=openai)) Depending on the contract, charges may be taken as recurring monthly debits (for annual passes or Liberté+ usage billed at month‑end) or as one‑off payments when you buy a week, month or day pass.

If you are unsure about a "SERVICE NAVIGO" charge, you should first log in to your online Navigo/Île-de-France Mobilités account or the Navigo section at navigo.fr or iledefrance-mobilites.fr and check your current contracts, past purchases and invoices.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/en/actualites/le-complement-de-parcours?utm_source=openai)) You can also compare the date and amount with your usual subscription price or recent pass purchases. For disputes, billing questions or suspected fraud, contact Agence Navigo/Comutitres or Île-de-France Mobilités customer service via the official help and contact pages; they can look up charges by your pass number or bank details and arrange corrections or refunds where appropriate.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgvu-passe-navigo?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Navigo.

  1. SERVICE NAVIGO 4042878

Frequently Asked Questions

Why do I see a charge labeled "SERVICE NAVIGO" on my card statement?

A "SERVICE NAVIGO" charge usually corresponds to payment for an Île-de-France public transport product, such as a Navigo Monthly, Weekly or Annual pass, or a Navigo Liberté+ post‑paid bill. These payments are processed on behalf of Île-de-France Mobilités by the Navigo/Comutitres billing system and can appear as card payments or SEPA debits depending on how you subscribed.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgvu-passe-navigo?utm_source=openai))

What amounts are typical for a SERVICE NAVIGO charge?

Typical amounts match the public fares set by Île-de-France Mobilités—for example, the all‑zones Navigo Month or Navigo Week prices, or accumulated per‑trip fares for Navigo Liberté+ billed at month‑end. If the amount on your statement is close to your usual pass price or your recent travel usage, it is likely a legitimate Navigo charge. Exact fares can be checked on the Île-de-France Mobilités website under "Fares and tickets."([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/en/about-us/presidency?utm_source=openai))

How can I confirm which Navigo contract generated this charge?

Log into your personal space via navigo.fr or the Île-de-France Mobilités website, then go to the "I manage my card" area. There you can see active contracts (Annual, Month, Week, Liberté+, Imagine R, etc.), recent top‑ups and invoices. Matching the charge date and amount with the invoice or renewal confirmation in your account will identify which contract generated the payment.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/en/je-gere-ma-carte?utm_source=openai))

How do I cancel or pause a recurring Navigo subscription to stop future SERVICE NAVIGO charges?

For annual Navigo subscriptions and some recurring contracts, cancellation or suspension must usually be requested via your online account or at a Service Navigo agency or authorised ticket office before the cutoff date for the next month. Policies and deadlines are described in the Navigo General Terms and Conditions (CGVU). Once processed, future recurring debits labeled "SERVICE NAVIGO" will stop from the following billing period.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgvu-passe-navigo?utm_source=openai))

How can I get a refund or adjustment if I was overcharged by Navigo?

If you believe you were overcharged—for example, duplicated pass purchases, an incorrect Liberté+ bill, or a pass you never received—you should contact Agence Navigo/Comutitres or Île-de-France Mobilités customer service with your Navigo card number, proof of payment, and any receipts. In many documented cases, support has been able to correct errors and refund unjustified charges once they verify the account history.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgvu-passe-navigo?utm_source=openai))

Why do I see multiple small SERVICE NAVIGO charges instead of one monthly payment?

You may see several smaller charges if you purchased multiple short‑duration passes (e.g., several day passes) separately, reloaded different passes for different cards, or if your bank operations split a single authorization into multiple captures. Users of Navigo Liberté+ normally see one consolidated debit per month, but additional one‑off top‑ups made online or at machines can create extra line items on your statement.([everything.explained.today](https://everything.explained.today/navigo_pass/?utm_source=openai))

Can Navigo place temporary authorizations or small test charges on my card?

When you pay online or in an app to top up a Navigo pass or buy a ticket, the payment processor may place a temporary authorization on your card to verify it before the final fare is charged. This can briefly appear as a pending Navigo or Île-de-France Mobilités charge and then disappear once the real transaction is posted or the hold is released. Authorization behavior depends partly on your bank and the card network.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/cgu-achat-titre-android?utm_source=openai))

How do I contact Navigo or Île-de-France Mobilités about an unknown SERVICE NAVIGO charge?

Use the official help and contact section on the Île-de-France Mobilités website or the "Help & Contact" area linked from the Navigo management portal. You can also visit a Service Navigo agency or major RATP/SNCF ticket office in Île-de-France for in‑person assistance. Provide your bank statement, card’s last four digits, and your Navigo card number so support staff can trace the transaction in their system.([iledefrance-mobilites.fr](https://www.iledefrance-mobilites.fr/en/aide-et-contacts?utm_source=openai))

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