New Balance

Clothing92% confidence

New Balance is a global athletic footwear and apparel brand known for running shoes, lifestyle sneakers, and sportswear.

Boston, MA

About New Balance

New Balance is an American athletic footwear and apparel company that designs, manufactures, and sells performance running shoes, walking shoes, lifestyle sneakers, and sportswear. The brand is particularly recognized for its numbered shoe lines (such as the 990, 574, and 1080 series), wide sizing options, and a mix of U.S. and international manufacturing. They sell through their own retail stores, outlet locations, e-commerce site, and numerous third‑party retailers.

A New Balance charge on your card typically indicates a purchase of shoes, clothing, or accessories from a New Balance‑branded store, outlet, or their official website. The descriptor fragment you provided likely includes part of a store address (E Imperial Hwy, CA) combined with the merchant name truncated as “New Balanc,” which is consistent with how some bank systems shorten descriptors. Charges can be one‑time in‑store card-present purchases, online orders, or occasional pre‑authorizations or adjustments related to returns and exchanges.

If you’re unsure about this charge, start by checking your email for order confirmations from New Balance around the transaction date, as well as your New Balance online account if you have one. You can also compare the amount and date to any recent in‑store receipts, particularly from a New Balance store or outlet near East Imperial Highway in California. For further help, contact New Balance customer service via their website or call the store where you believe the purchase was made, providing the date, amount, and the last four digits of the card; your bank can also supply additional transaction details or initiate a dispute if the charge appears unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to New Balance.

  1. E Imperial Hwy El Ca Merchant Category Code New Balanc

Frequently Asked Questions

Why does my statement show a New Balance charge with part of an address like “E Imperial Hwy El CA”?

Some banks include part of the store’s street address and state abbreviation in the descriptor. In this case, it likely refers to a New Balance retail or outlet store located on or near East Imperial Highway in California, combined with the truncated merchant name “New Balanc.”

What types of purchases usually generate a New Balance card charge?

New Balance charges typically come from buying athletic shoes, lifestyle sneakers, clothing, or accessories either at a New Balance retail or factory outlet store, or through the official website newbalance.com. The charge amount should match your receipt or order confirmation total including tax and shipping where applicable.

Does New Balance offer subscriptions or recurring billing that might explain repeated charges?

New Balance generally processes one‑time charges for product purchases rather than ongoing subscriptions. If you see repeated New Balance charges, review your order history for multiple separate purchases or pre‑orders, and contact New Balance customer service or your bank if you suspect unauthorized use.

How can I verify exactly which New Balance store or order this charge came from?

Check your email for New Balance order confirmations around the transaction date and log into your account on newbalance.com to view recent orders. If you shopped in person, match the amount and date to any paper or digital receipt, and you can call the New Balance store on East Imperial Highway (or the nearest store you visited) with the charge details for further confirmation.

How do I request a refund or return for a New Balance purchase tied to this charge?

To pursue a refund, review the return policy on newbalance.com and initiate an online return for web orders or bring the product and receipt back to the store where you purchased it for in‑store transactions. Once New Balance processes the return, a refund will be issued back to the original payment method, which may take several business days to appear on your statement.

Why do I see a pending or slightly different New Balance amount before the final charge posts?

Some financial institutions show an initial authorization amount from New Balance when you first pay, which may differ slightly from the final posted charge after tax, discounts, or shipping fees are finalized. This pending authorization usually clears or is replaced by the final settled charge within a few business days.

What should I do if I don’t recognize a New Balance charge at all?

First, check with family members or anyone else with access to your card to see if they made a New Balance purchase. If no one recognizes it, contact New Balance customer service with the transaction date and amount to see if they can locate the order, and immediately alert your bank or card issuer to report a potential fraudulent charge and request a new card if needed.

How can I contact New Balance about a billing or charge issue?

You can reach New Balance via the customer service section of newbalance.com, which provides phone numbers, contact forms, and sometimes live chat support. For in‑store purchases, you can also call the specific store location (such as the one on or near East Imperial Highway in California) using the phone number listed on your receipt or on the New Balance store locator page.

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