New York State Electric & Gas

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New York State Electric & Gas (NYSEG) is an electric and natural gas utility serving residential and business customers across parts of New York State.

Binghamton, NY
nyseg.com
Owned by Avangrid, Inc.

About New York State Electric & Gas

New York State Electric & Gas (commonly known as NYSEG) is a regulated utility company that provides electric and natural gas service to residential, commercial, and industrial customers in many communities throughout New York State, including the Binghamton area. The company is responsible for delivering energy, maintaining local distribution infrastructure, reading meters, and providing customer service related to energy usage and billing.

A charge from New York State Electric & Gas typically appears on a bank or card statement when you pay your monthly utility bill, set up automatic payments, or make a one-time payment online or by phone. The descriptor may reference "NY" or a city such as Binghamton along with terms like "state electric" or similar wording. Charges can vary month to month depending on usage, rate changes, fees, or adjustments such as deposits, late fees, or credits.

If you have questions about a NYSEG charge, the best first step is to log into your NYSEG online account or check your most recent paper or PDF bill to compare the amount and date with what appears on your statement. You can contact NYSEG customer service via the phone number listed on your bill or through the contact options at nyseg.com for billing inquiries, payment arrangement requests, or disputes. Keep your account number, service address, and payment date handy when you contact them, and review past statements to identify any recurring autopay amounts or recent changes in your service or rates.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to New York State Electric & Gas.

  1. ny binghampton ny state electric us

Frequently Asked Questions

Why does my statement show a charge from New York State Electric & Gas for a different amount each month?

Your NYSEG bill is based on your electric and/or natural gas usage, which fluctuates month to month with weather, appliance use, and seasonal patterns. In addition, supply and delivery rates, surcharges, and taxes can change, so it is normal for the charge amount to vary over time. You can see a detailed breakdown of how your bill was calculated on the bill itself or in your online account.

What is this NYSEG charge if I recently enrolled in automatic payments?

If you recently set up NYSEG AutoPay or enrolled in recurring payments through your bank or card, the descriptor you are seeing is likely your first scheduled automatic draft of your monthly utility bill. Check your NYSEG account to confirm that AutoPay is active and verify the draft date and amount listed under your billing and payment history.

How can I stop or cancel automatic payments to New York State Electric & Gas?

To cancel automatic payments, log into your NYSEG online account and go to the billing or payment settings section, where you can turn off AutoPay or edit your saved payment method. If you set up recurring payments directly through your bank or card issuer (bill pay), you will need to cancel or modify that arrangement through your bank rather than through NYSEG.

How do I request a refund or billing adjustment from NYSEG if I think I was overcharged?

If you believe your NYSEG bill is incorrect, contact NYSEG customer service using the phone number on your bill or via the contact form at nyseg.com. Ask for a detailed bill review or meter re-read, and provide your account number, the billing period in question, and any supporting information (such as prior bills or occupancy dates). If an overcharge is confirmed, NYSEG will typically apply a credit to your account or issue a refund according to their policies.

Why do I see a NYSEG charge even though I recently moved out of my residence?

You may still receive a final bill from NYSEG after moving out, covering service up to your shutoff or transfer date, as well as any remaining balances, deposits, or adjustments. Verify that you submitted a stop-service or transfer-service request and check the service dates listed on the bill. If you believe service should have ended earlier, contact NYSEG to review your move-out date and billing period.

Can NYSEG place small or temporary authorization holds on my card?

If you pay your NYSEG bill by debit or credit card through certain payment channels, you may see a temporary authorization hold for the payment amount while the transaction is being processed. This hold should clear and be replaced by the final posted charge within a few business days. If a hold does not clear or is duplicated, contact your bank or card issuer and NYSEG to investigate.

How can I confirm that a NYSEG charge is legitimate and linked to my account?

Log into your NYSEG online account or review your latest paper bill and compare the payment date and amount shown in your billing history with the transaction on your bank or card statement. Ensure the name and service address on the account match your records. If you manage multiple properties or accounts, check each one. If you still cannot identify the charge, contact NYSEG with the transaction date and amount so they can search their payment records.

What should I do if my NYSEG payment was declined or returned?

If a NYSEG payment is declined or returned, you may see a reversal on your bank or card statement and could incur a returned payment fee on your NYSEG account. Log into your NYSEG account or check your latest bill for notices about returned payments, then update your payment method or make a new payment. If you expect difficulty paying in full, contact NYSEG as soon as possible to ask about payment arrangements or assistance programs.

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