Oasis

Grocery90% confidence

Oasis is an Australian family-owned Middle Eastern-inspired food emporium combining a cafe, bakery and gourmet grocery store, with locations including its Fairfield store in Melbourne. It offers prepared meals, coffee, baked goods, and a wide range of specialty groceries, spices and deli items.

Murrumbeena, Victoria, Australia
oasisonline.com.au

About Oasis

Oasis is an Australian family-owned, Middle Eastern-inspired food emporium that combines a café, bakery and gourmet grocery store. With a flagship store in Murrumbeena, Victoria (and additional locations including Fairfield in Melbourne), Oasis offers fresh prepared meals, specialty coffee, pastries, breads, deli items, and an extensive range of Middle Eastern and Mediterranean groceries, spices, nuts, and pantry products. They also sell catering platters, gift hampers, and selected products via their online store at oasisonline.com.au, with options for pickup or delivery in many areas.

A charge from Oasis may appear on your bank or card statement if you’ve made an in-store purchase at the café, bakery or grocery, ordered takeaway or catering, bought items through their online shop, or purchased a gift voucher. The description might look like “OASIS MURRUMBEENA,” “OASIS BAKERY,” “OASIS GROCERY,” or “OASIS ONLINE OAKLEIGH/MURRUMBEENA.” In some cases, you might see a separate pre-authorisation or pending amount when you place an online order, especially for larger catering or grocery orders; this hold is usually adjusted to the final amount once your order is confirmed and processed.

If you’re unsure about a charge from Oasis, first check your recent receipts and email confirmations from oasisonline.com.au, including any click-and-collect, delivery, or catering bookings. Review your calendar for recent visits to their Murrumbeena or other Melbourne locations, and ask family members who may share the card if they visited the café, bakery, or grocery. For questions or disputes, contact Oasis through the contact form or details listed on oasisonline.com.au, or call the store shown on your receipt; have the transaction date, exact amount, and the statement description ready. Many issues—such as duplicate charges, incorrect totals, or confusion between in-store and online purchases—can be resolved by providing a copy or photo of your receipt and your order confirmation email.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Oasis.

  1. OASIS FAIRFIELD PTY L FAIRFIELD AUS

Frequently Asked Questions

Why do I see a charge from OASIS MURRUMBEENA or OASIS BAKERY on my bank statement?

This charge usually relates to an in-store purchase at Oasis’s Murrumbeena location, which operates as a combined café, bakery and grocery store. It may be for café meals, coffee, pastries, fresh bread, deli items or general grocery purchases. If you visited with others, one person may have paid the full bill on their card, so check with anyone who might have used your card that day.

What are common amounts I might be charged by Oasis?

Smaller charges (AUD $5–$25) are typically for coffee, pastries and light café items, while medium amounts (around $30–$80) often correspond to grocery baskets or café meals for two or more people. Larger amounts (AUD $100 and above) are commonly associated with bulk groceries, deli and meat purchases, catering platters, or gift hampers. Online orders through oasisonline.com.au can vary widely depending on the size of the grocery or catering order and any delivery fees.

Why do I see a pending or temporary Oasis charge that doesn’t match my final receipt?

When you place an online order or large catering order, Oasis (or their payment processor) may place a pre-authorisation hold on your card to confirm that funds are available. This pending amount can differ slightly from the final total if items are substituted, weighed differently (e.g. meat, deli, nuts by weight), or out of stock. The pending authorisation should fall away automatically and be replaced by the final settled amount within a few business days.

Does Oasis offer subscriptions or recurring billing for groceries or meals?

Oasis does not typically run fixed monthly subscriptions like streaming services, but you may see repeat charges if you place regular online grocery or catering orders under the same account. Some customers use saved cards on oasisonline.com.au for quicker checkout, which can make multiple charges look similar on your statement. If you see repeated charges you don’t recognise, log into your online account (if you have one) to review order history, or contact Oasis to confirm which orders were placed.

How can I get a copy of my Oasis receipt or order confirmation?

For in-store purchases at Murrumbeena or other locations, receipts are usually provided at the point of sale; you can ask staff to reprint one on the same day if needed. For online orders, an order confirmation and tax invoice are typically emailed to the address you provided at checkout on oasisonline.com.au—check your inbox and spam folder for messages from Oasis. If you can’t locate a receipt, contact Oasis with your name, approximate date/time, amount and the last four digits of your card so they can search their system.

How do I cancel or modify an Oasis online or catering order if I’ve already been charged?

To cancel or change an online grocery, click-and-collect or catering order, contact Oasis as soon as possible using the phone number or email listed in your order confirmation from oasisonline.com.au. Because many items are prepared fresh or picked to order, cancellations close to the collection or delivery time may not be fully refundable. Oasis will advise whether they can adjust the order, offer a partial refund, or provide store credit depending on how much preparation has already been done.

What is Oasis’s refund or adjustment policy if I was charged incorrectly?

If you believe you were overcharged, charged twice, or billed for items you didn’t receive, contact Oasis directly with your receipt or online order confirmation. In most cases, they will review the transaction, verify the till or online order records, and if an error is confirmed, process a refund or issue store credit back to your original payment method. Refund timing depends on your bank, but card refunds typically show within 3–10 business days.

How can I contact Oasis about a charge I don’t recognise?

Visit oasisonline.com.au and use the contact details or contact form listed there, or call the Murrumbeena store directly using the phone number on the website or on any past receipts. When you reach out, provide the exact date, amount, and statement description of the charge (for example, “OASIS MURRUMBEENA VIC AU”), along with your full name and the last four digits of the card used. This information helps staff locate the transaction quickly and explain what was purchased or correct any billing issues.

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