Octave

Entertainment90% confidence

Octave is an integrated point-of-sale platform powered by Etix that processes on-site transactions for event venues, festivals, and attractions, including tickets, food, beverage, and merchandise sales.

Morrisville, North Carolina, United States
octavepos.com
Owned by Etix, Inc.

About Octave

Octave is a point-of-sale (POS) system developed and powered by Etix, a major independent ticketing company serving entertainment venues around the world. The Octave platform is designed for high-volume environments like music venues, festivals, fairs, and attractions, handling sales for food and beverage, merchandise, and other on-site items, and tying those transactions back into Etix’s ticketing and customer data systems.([octavepos.com](https://octavepos.com/?utm_source=openai))

A charge labeled something like “OCTAVE 180-05143849” on your card statement typically indicates a purchase processed through the Octave POS system at an event or venue that uses Etix. The number in the descriptor matches Etix’s published toll-free customer support line (1‑800‑514‑3849), which is often included in merchant descriptors so cardholders can identify and contact the processor.([hello.etix.com](https://hello.etix.com/home-2?utm_source=openai)) This charge could be for tickets, drinks, food, or merchandise purchased on-site at an event, or for other venue-based transactions where Octave is the merchant of record.

If you have questions about an Octave charge, first match the transaction date and amount to your event attendance, bar/concession receipts, or ticket confirmations. Many issues can be resolved by contacting the venue, but Etix/Octave also provides online help forms for cardholders who need a receipt or have questions about a recent Octave transaction.([octavepos.com](https://octavepos.com/help-support/?utm_source=openai)) If you still don’t recognize the charge, you can contact Etix customer support using the toll-free number shown in the descriptor or on the Etix website; if the charge appears fraudulent, your bank or card issuer can initiate a dispute while the transaction is investigated.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Octave.

  1. octave 180-05143849

Frequently Asked Questions

Why do I see a charge from “OCTAVE 180-05143849” on my card statement?

This descriptor indicates a transaction processed by Octave, the point-of-sale platform operated by Etix. The associated toll‑free number (1‑800‑514‑3849) is Etix customer support. The charge is usually tied to an event-related purchase—such as tickets, concessions, or merchandise—at a venue or festival that uses Octave POS.

What kinds of purchases typically appear as an Octave charge?

Octave processes on‑site transactions at participating venues, including ticket sales at the box office, bar and food purchases, and merchandise at concerts, fairs, festivals, and other live events. If you bought drinks, food, or merch at an event using a card, that transaction may appear as an Octave charge rather than the venue’s name.

How can I confirm which event or venue an Octave charge is linked to?

Match the charge date and amount to events you attended around that time, and review your ticket emails from Etix or receipts from bars and concession stands. If you still can’t identify it, you can use Etix’s customer support channels—referencing the date, amount, and last four digits of your card—to look up the specific Octave transaction.([octavepos.com](https://octavepos.com/help-support/?utm_source=openai))

How do I request a receipt or purchase details for an Octave transaction?

Etix provides an online Octave support form where you can submit your name, email, venue or event name, transaction date/time, and the last four digits of your card to request a receipt or more detailed information about the charge.([octavepos.com](https://octavepos.com/help-support/?utm_source=openai)) Your bank statement descriptor (including the amount and date) will help them locate the transaction quickly.

Can I get a refund for an Octave charge?

Refund eligibility depends on the venue’s and event’s refund policies. Start by contacting the venue or event organizer (for example, if a show was cancelled or an order was incorrect at a bar or merch stand). If they authorize a refund, it will typically be processed back through Octave onto your original payment card. If you believe the charge is unauthorized, contact your card issuer to dispute it while you also reach out to Etix support.

Why is an Octave charge pending or showing as an authorization only?

At busy events, Octave POS may place an initial authorization hold on your card to verify funds (for example, when opening a tab). The final posted amount may be different once all items are closed out, tips are added, or the tab is settled. Pending authorizations that are not finalized typically fall off your account within a few business days, depending on your bank’s policies.

How can I contact someone about an Octave charge I don’t recognize?

Use the toll‑free number in the descriptor (1‑800‑514‑3849), which is Etix customer support, or visit the Etix website’s support section for Octave transaction inquiries.([hello.etix.com](https://hello.etix.com/home-2?utm_source=openai)) Provide the transaction date, amount, and the last four digits of your card so they can locate the charge. If you suspect fraud, also contact your bank or card issuer immediately.

Will future purchases at the same venue always appear as Octave charges?

If the venue continues to use Octave as its point‑of‑sale system and Octave is the merchant of record, similar transactions may appear under the Octave name again. However, some venues configure different descriptors (for example, showing the venue name), so future charges from the same location might look slightly different on your statement even though they are still processed through Octave.

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