Oh Polly

Clothing95% confidence

Oh Polly is a fashion brand and online retailer specializing in women's clothing, including dresses, occasion wear, and trend-led apparel.

Glasgow, Scotland, United Kingdom
ohpolly.com

About Oh Polly

Oh Polly is a UK-based women's fashion brand known for its trend-focused, bodycon, and occasion wear, including dresses, co-ords, tops, and swimwear. It primarily sells online through its e-commerce site, shipping to customers worldwide, including the United States. The brand targets customers looking for statement pieces for events, nights out, parties, and social occasions.

A charge with a descriptor like “SP OH POLLY US.OHPOLLY.CO” typically appears on your statement after purchasing clothing or accessories from Oh Polly’s online store. The “SP” indicates a payment processor (often Shopify Payments), and the “OHPOLLY” or similar URL fragment refers to the brand’s online checkout. This might be a one-time purchase, a pre-order, or a split/partial shipment that results in multiple charges closely matching the order total.

If you have questions about this charge, start by checking your email for an order confirmation from Oh Polly and reviewing your account order history if you created an account at checkout. Compare the billed amount to the items purchased, including shipping and taxes. For issues such as incorrect amounts, duplicate charges, or refund status, you can contact Oh Polly’s customer service through their website’s help/contact section and provide your order number, date, and the last four digits of the card used. Also check your bank app for any pending authorizations, which may temporarily appear as extra charges but usually fall off once the order is fully processed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Oh Polly.

  1. 07/20/2026 POS Signature Purchase SP OH POLLY US.OHPOLLY.CO CAUS $772.64

Frequently Asked Questions

Why does my statement show “SP OH POLLY US.OHPOLLY.CO” instead of just Oh Polly?

The “SP” portion typically refers to the payment processor (often Shopify Payments), and “US.OHPOLLY.CO” is part of the checkout/merchant descriptor. Together they indicate a purchase made from Oh Polly’s online store, even though the wording may look different from the brand name you recognize.

What types of purchases usually result in a charge from Oh Polly?

Charges from Oh Polly usually come from online purchases of women’s clothing, such as dresses, co-ords, tops, skirts, or swimwear, plus any applicable shipping and taxes. Occasionally, pre-orders or separate shipments from one order may result in multiple related charges.

How can I confirm what I bought from Oh Polly for this charge?

Search your email inbox for “Oh Polly” to find order confirmations or shipping emails around the charge date. If you created an account at checkout, log into your account on ohpolly.com and check your order history to match the order total and date with the charge on your card.

How do I request a refund or return an item purchased from Oh Polly?

To request a refund, go to ohpolly.com and visit the Returns or Help section. Follow the instructions for generating a return, printing any labels if required, and sending items back within the stated returns window. Once your return is processed, the refund is issued back to your original payment method, which may take several business days to appear on your statement.

Can I cancel or change my Oh Polly order after I’ve been charged?

Oh Polly generally processes orders quickly, so cancellations or changes may only be possible shortly after placing the order. Visit the Customer Service or Contact Us section on ohpolly.com immediately with your order number and request. If the order has already been dispatched, you will usually need to follow the returns process instead.

Why do I see two similar charges from Oh Polly around the same time?

One of the charges may be a temporary authorization hold placed when your card was verified, and the other is the final settled amount. The authorization typically drops off within a few business days. If both charges remain posted after several days, contact both your card issuer and Oh Polly customer service with your order details to investigate a potential duplicate charge.

How can I contact Oh Polly about a billing or payment issue?

Go to ohpolly.com and navigate to the Help, FAQ, or Contact Us section. They typically offer support via an online contact form or email, and sometimes via social media channels. Include your order number, billing name, charge amount, and the last four digits of the card so they can locate your transaction quickly.

Does Oh Polly offer any subscriptions or recurring payments?

Oh Polly primarily operates on a one-time purchase model for clothing and accessories, so recurring subscription-style charges are uncommon. If you see repeated charges you don’t recognize, verify that you or someone in your household did not place multiple orders and then contact both Oh Polly and your card issuer if you still suspect unauthorized use.

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