One Taxi

Transit70% confidence

One Taxi appears to be a local taxi/transport service operating in or around Belmore, a suburb of Sydney, Australia. The payment descriptor indicates fares are processed through MPay/Monoova’s mpay.com.au payments platform, commonly used by Australian taxi operators.

Belmore, New South Wales, Australia

About One Taxi

One Taxi is most likely a local, independent taxi or hire-car operator serving Belmore and surrounding suburbs in Sydney, New South Wales, Australia. The descriptor on your statement indicates that One Taxi processes card payments using the MPay/Monoova payments platform (previously trading as mpay.com.au), a licensed Australian payment facilitator that provides merchant services to small transport operators and other businesses. ([australiacheck.com](https://www.australiacheck.com/business/38126015227/monoova-payments-pty-ltd?utm_source=openai)) This means the name you see on your statement may combine the taxi business name ("ONE TAXI" or similar) with a reference to MPay/Monoova rather than showing a full street address or local phone number.

A One Taxi charge will usually relate to a metered or fixed-fare taxi trip, a pre‑booked transfer, or a similar point‑to‑point transport service. In New South Wales, taxi fares are regulated and typically include a flagfall (start fee), distance/time charges, and may also incorporate the state Passenger Service Levy, which is currently $1.20 per trip and is often shown within the overall fare. ([revenue.nsw.gov.au](https://www.revenue.nsw.gov.au/taxes-duties-levies-royalties/passenger-service-levy?utm_source=openai)) If you paid by card, the driver or network may also add a non‑cash payment surcharge, which by law in NSW is capped at 5% of the fare (including GST). ([legislation.nsw.gov.au](https://legislation.nsw.gov.au/view/whole/html/2018-01-25/sl-2018-0020?utm_source=openai)) You might also see additional amounts for tolls, airport fees, waiting time, or late‑night/holiday tariffs, all bundled into a single card transaction processed through MPay/Monoova.

To verify or resolve questions about a One Taxi charge, start by matching the date, time, and amount on your bank statement to any taxi trips you took in the Belmore/Sydney area on that day. Check email or SMS booking confirmations and any digital receipts from the booking app or dispatch service you used; these often show the last four digits of the card and the exact amount debited via the payment gateway. If you still can’t identify the trip, contact your taxi provider using any number shown on your receipt, or search your phone history for recent taxi bookings and call those operators directly with the trip date, time, and approximate pick‑up/drop‑off points. For disputed fares (for example, if you believe you were overcharged or charged twice), you can first request an adjustment or refund from the taxi company/driver; if this fails, raise a dispute with your bank, and for serious fare‑related issues in NSW you can also report concerns to the Point to Point Transport Commissioner, which oversees taxi compliance and fare practices. ([pointtopoint.nsw.gov.au](https://www.pointtopoint.nsw.gov.au/about-commissioner/information-for-passengers?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to One Taxi.

  1. MPAY.COM.AU ONE TAXI BELMORE AUS

Frequently Asked Questions

Why did I get a One Taxi charge when I only took a short local ride near Belmore?

One Taxi appears to operate as a local point‑to‑point transport provider, so even short trips (for example, a few kilometres to a nearby train station or shopping centre) will be processed as a full taxi fare. In NSW, fares include a base flagfall plus distance and/or time charges, so even very short journeys can add up once the start fee, minimum fare and any card surcharge (up to 5%) are applied. ([legislation.nsw.gov.au](https://legislation.nsw.gov.au/view/whole/html/2018-01-25/sl-2018-0020?utm_source=openai)) Check the trip time on your bank statement against when you took that short ride—this usually confirms the match.

Does One Taxi run on subscriptions or memberships that could create recurring charges?

Taxi services in New South Wales, including small operators using platforms like MPay/Monoova, generally bill per trip rather than via subscription. A recurring pattern of One Taxi charges on your statement almost always reflects multiple separate rides or repeated use of the same stored card in a booking app, not a membership fee. If you see regular charges you don’t recognise, review your ride‑booking apps for saved payment methods and past trips, then contact the operator to confirm each transaction.

Why is the One Taxi amount higher than what was on the meter when I got out?

The final card charge can be higher than the last meter reading if non‑cash surcharges, tolls, airport or levy fees, or tips were added at payment time. In NSW, operators can add a non‑cash payment surcharge of up to 5% of the fare, and the state Passenger Service Levy ($1.20 per trip) is also payable on eligible taxi services, which some operators incorporate into the total. ([legislation.nsw.gov.au](https://legislation.nsw.gov.au/view/whole/html/2018-01-25/sl-2018-0020?utm_source=openai)) Ask the operator or check your receipt for a breakdown that shows the base fare, any tolls, levies, surcharges, and tip so you can reconcile the total.

Can One Taxi place a temporary hold or pre‑authorisation on my card?

Yes. When a taxi operator uses a card gateway like MPay/Monoova, they may pre‑authorise an estimated fare amount before or during your trip, similar to how hotels or car‑rental companies work. ([gopay.com](https://www.gopay.com/en/benefits/charge-descriptor?utm_source=openai)) In practice, this means you might see a pending amount on your online banking that later drops off or is replaced by the final adjusted fare once the trip is completed and the exact total (including tolls or waiting time) is known.

How do I get a receipt or trip record for a One Taxi charge?

Receipts for NSW taxi trips are typically issued by the driver via the in‑vehicle terminal or emailed/SMS’d if you booked through an app. If you didn’t receive one, first check any ride‑booking apps or SMS confirmations used that day for a trip history and downloadable receipts. If that fails, note the date, exact charge amount and last four digits of your card, then contact the taxi operator or network you used and request a tax invoice; NSW taxi rules require that itemised receipts with fare components and vehicle/driver identifiers be available to passengers. ([pointtopoint.nsw.gov.au](https://www.pointtopoint.nsw.gov.au/about-commissioner/information-for-passengers?utm_source=openai))

How can I cancel a pre‑booked One Taxi ride and avoid being charged?

Most small taxi operators and booking apps allow free cancellation up to a certain time before the driver is dispatched, but may charge a call‑out or cancellation fee once a vehicle has been allocated or has already arrived. Because One Taxi’s specific policy is not publicly documented, you should check the terms in the app or SMS booking confirmation you used (they often state ‘cancellation before driver dispatch is free’ or similar). If you were charged a cancellation fee you believe is unreasonable, contact the operator with your booking reference and ask for a review or partial refund, then, if necessary, dispute the charge through your bank.

How do I request a refund or dispute an incorrect One Taxi charge?

Start by contacting the taxi operator directly—use any phone number on your receipt, booking confirmation or the cab’s door/roof sign, and provide the trip date, route, and full charge amount. Many NSW taxi operators can process partial refunds or fare adjustments through their payment terminal or gateway (such as MPay/Monoova) once they confirm a mistake. If you can’t reach the operator or they refuse to assist, contact your card issuer and lodge a dispute, and for clear fare‑related misconduct (for example, refusal to use the meter or overcharging well above regulated fares) you can report the incident to the Point to Point Transport Commissioner via its taxi fare complaint channels. ([pointtopoint.nsw.gov.au](https://www.pointtopoint.nsw.gov.au/about-commissioner/information-for-passengers?utm_source=openai))

Why do I see multiple small One Taxi charges on the same day?

Multiple One Taxi entries on the same day usually mean you took more than one ride, split a journey into segments, or had additional card transactions—for example, one for the main fare and another for a later‑added toll or adjusted tip. It can also occur if a pre‑authorisation hold was processed separately from the final fare, in which case the hold should reverse automatically after a few business days. Review your movements that day and any app trip history; if an amount still looks duplicated after a week, contact the operator or your bank to check whether one of the charges can be reversed.

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