Orange Supermarket

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Orange Supermarket is an Asian-focused grocery and convenience supermarket chain in Sydney, Australia, with locations including Rhodes, Wolli Creek and Wentworth Point, offering a wide range of Asian and everyday grocery products.

Rhodes, New South Wales, Australia
orangego.com.au
Owned by Pinnacle Rhodes Trading Pty Ltd

About Orange Supermarket

Orange Supermarket is a Sydney-based Asian-focused grocery and convenience supermarket chain, with locations in suburbs such as Rhodes, Wolli Creek, and Wentworth Point in New South Wales, Australia. The stores specialise in a wide range of East and South-East Asian products—such as fresh produce, frozen foods, snacks, specialty sauces, noodles, rice, and beverages—alongside everyday Australian household and pantry items. Through its website (orangego.com.au) and in-store services, Orange Supermarket caters to both local residents and customers looking for authentic Asian ingredients and convenient daily shopping.

A charge from “Orange Supermarket,” “OrangeGo,” or a similarly named descriptor on your bank statement typically relates to an in-store grocery purchase, convenience items, or in some cases an online or click-and-collect order processed via their systems. Most charges are one-off transactions for groceries, though you might also see multiple smaller charges if separate transactions were processed the same day (for example, a second trip back into the store or an add-on payment). In some situations, especially with contactless payments or when you add a new card, you may see a small temporary authorization or a pending charge that later finalises to the actual purchase amount.

If you’re unsure about an Orange Supermarket charge, start by checking your recent receipts, shopping bags, or email confirmations for purchases made at their Rhodes, Wolli Creek, or Wentworth Point locations, or via orangego.com.au. Compare the transaction date and amount with any recent grocery trips (including those made by family members using the same card). For further clarification, you can contact the specific store where you shopped or use the contact details on orangego.com.au, providing the date, amount, and last four digits of your card so staff can look up the transaction. If the charge still doesn’t match any known purchase, speak to your bank to dispute the transaction and request that they investigate potential card misuse.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Orange Supermarket.

  1. ORANGE SUPERMARKET RH RHODES AU

Frequently Asked Questions

Why do I see a charge from ORANGE SUPERMARKET or ORANGEGO on my bank statement?

This charge usually corresponds to a grocery or convenience purchase made at an Orange Supermarket location (such as Rhodes, Wolli Creek, or Wentworth Point) or an order placed through orangego.com.au. The descriptor may appear as “ORANGE SUPERMARKET,” “ORANGEGO,” or a variation depending on your bank and payment network. Check for any recent in-store visits or online orders around the transaction date.

Does Orange Supermarket have subscriptions or recurring billing for groceries?

Orange Supermarket generally operates on a pay‑as‑you‑go basis for in-store and most online purchases, meaning there is no automatic subscription or membership fee charged monthly by default. If you see a repeating charge for the same amount each month, it is more likely due to regular shopping habits (e.g., weekly or monthly grocery trips) rather than a formal subscription. Review your past statements to see if the dates line up with visits you or family members made to the store.

Why is there a small or duplicate Orange Supermarket charge, or a pending amount, on my card?

Some banks show temporary authorizations when you tap or insert your card, especially for contactless payments or when a card is first used at a merchant. You might see a small pending amount or what looks like a duplicate charge that later adjusts to the final purchase total or disappears once the authorization is released. These authorizations usually clear within a few business days; if both pending and final charges remain after that, contact your bank and the store for review.

How can I get a receipt or tax invoice for an Orange Supermarket transaction I see on my statement?

If you need a copy of a receipt or tax invoice, visit or call the Orange Supermarket store where you made the purchase and provide the transaction date, time (if known), approximate amount, and the last four digits of your payment card. Many stores can reprint or generate a summary from their point-of-sale system if they can match your details to their transaction records. For online or click-and-collect orders via orangego.com.au, check your email for order confirmations or log into your account (if you created one) to view order history.

How do I resolve a wrong amount or an item I didn’t purchase at Orange Supermarket?

Start by comparing the charge with your physical or emailed receipt to confirm whether the total matches and all items are correct. If you notice an overcharge, duplicate transaction, or an item you didn’t purchase, contact the relevant Orange Supermarket store as soon as possible with your receipt and card details so they can review CCTV and till records. Where an error is confirmed, the store can usually process a refund or adjustment back to the original payment method; if you suspect card fraud, also notify your bank immediately.

Can I cancel an online order or request a refund from Orange Supermarket?

For online or click‑and‑collect orders placed via orangego.com.au, cancellation options depend on how far along your order is in the picking and packing process. Contact the store listed on your order confirmation or use the contact details on the website as soon as you decide to cancel, providing your order number and full name. Refunds for cancelled or returned items are typically processed back to the original payment method in line with the store’s change-of-mind and consumer law obligations.

How can I contact Orange Supermarket about a charge I don’t recognize?

Visit orangego.com.au to find store contact details, including phone numbers and addresses for locations such as Rhodes, Wolli Creek, and Wentworth Point. When you call or visit, have your bank statement showing the date, time (if listed), and amount of the transaction, plus the last four digits of your card. This information helps staff locate the transaction in their system and explain what was purchased or advise you on next steps if it appears unauthorized.

What if someone else in my household used my card at Orange Supermarket?

In many cases, mystery grocery charges turn out to be purchases made by a spouse, partner, or family member who had access to the card or a mobile wallet linked to it. Check with anyone who might shop at Orange Supermarket on your behalf, including those who use your card stored in a digital wallet like Apple Pay or Google Pay. If no one recognizes the transaction, treat it as potentially unauthorized and contact both Orange Supermarket (with the transaction details) and your bank for further investigation.

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