Question 1

Why do I see a charge from Osbourne Hotel on my bank statement when I don’t remember paying there?

Accepted Answer

Osbourne Hotel charges typically come from purchases of food and drinks at the bar or bistro, or from function and event bookings at their Fortitude Valley venue. Check whether you visited Fortitude Valley around the transaction date, attended a work function, birthday, or sporting event there, or if someone else in your group paid with your card to settle a shared tab. Also review any email confirmations for bookings made under your name or via third-party reservation sites that list Osbourne Hotel as the venue.

Question 2

Why is there a higher amount from Osbourne Hotel than what I recall spending?

Accepted Answer

A higher-than-expected amount can occur if a bar tab was kept open and later closed with service charges, surcharges, or additional rounds you may have forgotten. On peak days or public holidays, a public holiday or weekend surcharge may apply to food and beverage purchases, which can increase the total. If you visited with a group, your card may have been used to settle the full table or function bill and then reimbursed by others in cash or transfers. If the amount still seems wrong, contact the hotel with the transaction date and amount so they can review the itemised bill.

Question 3

Does Osbourne Hotel place pre-authorisation holds for bar tabs or bookings?

Accepted Answer

Yes, like many pubs and venues, Osbourne Hotel may request a card to open a bar tab or secure a function booking, which can result in a temporary pre-authorisation hold. This can appear as a rounded amount (for example $50, $100, or higher for larger events) on your online banking while the tab is open. Once your final bill is processed, the actual charge replaces or adjusts the hold, and the pre-authorisation is released by your bank, usually within a few business days. If a hold has not dropped off after a week, contact your bank first, then the venue if needed.

Question 4

What are typical charge amounts I might see from Osbourne Hotel?

Accepted Answer

Typical one-off charges from Osbourne Hotel can range from around AU$20–$60 for casual drinks or a simple meal, up to AU$100–$300 or more for larger group tabs, dinner and drinks, or game-day sessions. Function and event charges, such as minimum spends, prepaid bar tabs, or packages, can be higher and may be split into a deposit and a final balance. Your statement will usually show the merchant name as something similar to “OSBOURNE HOTEL FORTITUDE VALLEY” or “OSBOURNE HOTEL BRISBANE,” sometimes abbreviated depending on your bank.

Question 5

How can I get a copy of my receipt or tax invoice from Osbourne Hotel?

Accepted Answer

To obtain a copy of your receipt or tax invoice, contact Osbourne Hotel via the contact details on osbournehotel.com.au and provide the transaction date, approximate time, amount, and last four digits of your card. If you made a function or group booking, include the booking name and any email confirmation you received. The venue can usually locate your transaction in their point-of-sale system and email you an itemised receipt or tax invoice for business or reimbursement purposes.

Question 6

How do I dispute or request a refund for a charge from Osbourne Hotel?

Accepted Answer

If you believe you were overcharged or billed twice, first reach out directly to Osbourne Hotel with your transaction details so they can check their records and reconcile any duplicate or incorrect payments. Where an error is confirmed, the venue can process a refund or adjustment back to your card; the time it takes to appear depends on your bank. If you cannot resolve the issue with the venue or suspect unauthorised use of your card, immediately contact your bank to dispute the transaction and request a card replacement if necessary.

Question 7

Can I cancel or change a function or group booking without being charged by Osbourne Hotel?

Accepted Answer

Function and group bookings at Osbourne Hotel may be subject to minimum spend requirements, deposits, and specific cancellation timeframes. If you cancel outside the required notice period, your deposit may be non-refundable or incur a cancellation fee, while timely changes may allow date or guest count adjustments without penalty. Always refer to the terms included in your booking confirmation email, and contact the venue as early as possible if you need to amend or cancel to maximise your chances of a refund or credit.

Question 8

How do I contact Osbourne Hotel about a mystery charge on my card?

Accepted Answer

Go to osbournehotel.com.au and use the listed phone number or contact form to reach their team, ideally during normal trading hours. Have ready the exact transaction amount, date, the name on the card, and the last four digits of the card number so staff can search their system efficiently. If the charge relates to a function or reservation, include the booking name, date of the event, and any confirmation emails. They can then clarify what the charge was for and advise on next steps if a correction or refund is needed.

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