Otto Melbourne

Otto Melbourne is a specialty coffee and brunch cafe located on Bridge Road in Richmond, Victoria. Known for its clean, minimalist design and Japanese-inspired menu, Otto serves all-day breakfast and lunch dishes such as katsu sandos, rice bowls, and creative seasonal plates alongside pastries and light snacks. The cafe proudly pours Padre Coffee for espresso-based drinks, batch brew, and other brewed coffee options, and often features rotating guest beans or special drinks. Dine-in, takeaway, and sometimes third‑party delivery platforms are the most common ways customers interact with Otto.

A charge from “OTTO MELBOURNE,” “OTTO RICHMOND,” or a similar descriptor on your bank statement typically relates to an in‑person purchase at the cafe, such as coffee, brunch, or takeaway food. You might also see a charge if you ordered via a delivery app that processes payments under the cafe’s name, purchased a gift card, or paid a catering or group booking invoice they processed through their payment terminal. Some banks may briefly show a higher “pending” amount (for example, when adding a tip or adjusting a split bill) before it settles to the final total, and card terminal pre‑authorizations can also appear temporarily as small or duplicate charges before disappearing.

If you’re unsure about a charge from Otto Melbourne, first check recent receipts, bank notifications, or food delivery order histories around the same date and amount. Compare the transaction time and total with any visit you made to the cafe or takeaway order; this is often enough to confirm the purchase. For questions, corrections to a bill, or to request a copy of a receipt, you can contact the cafe using the details on ottomelbourne.com.au, call during opening hours, or visit in person with your card and transaction details. If you suspect a duplicate charge or error, speak to Otto first to see if they can reverse or clarify it, and then contact your bank if the issue remains unresolved or appears fraudulent.