owayo is a German sportswear company that designs and manufactures custom team and individual sports apparel, including cycling, running, football, basketball, ice hockey and esports jerseys, produced on demand in Germany and sold internationally.
owayo is a German sportswear manufacturer based in Regensburg that specializes in fully custom team and individual sports apparel. Through their online 3D kit designer at owayo.com, clubs, companies, and individuals can create personalized jerseys and gear for cycling, running, football (soccer), basketball, ice hockey, esports, and many other sports. Every item is produced on demand in Germany, using performance fabrics and sublimation printing, and then shipped internationally to customers across Europe, North America, and other regions.
A charge from owayo on your bank or card statement usually relates to an online order for custom sportswear placed at owayo.com, or to an invoice you paid for a team or corporate order. Since owayo produces made-to-order gear, most charges are one-time payments rather than subscriptions—often for bulk team kits or event apparel. You may also see multiple partial charges if a larger order was split, charges in euros (EUR) converted into your local currency, or a small temporary authorization hold when you first save or update a payment method before the final amount is captured.
If you’re unsure about an owayo charge, start by checking your email for order confirmations or invoices from owayo, including any messages sent to a team manager or colleague who may have ordered on your behalf. Log into your owayo account (if you created one) at owayo.com to review recent designs, quotes, and orders, or ask your club, employer, or event organizer whether they placed a group order with owayo using your card. For billing questions, corrections, or to report unauthorized use, you can contact owayo’s customer service via the contact form and regional phone numbers listed on owayo.com; have the date, exact amount, and the name on your card ready so they can quickly locate your payment and help resolve the issue.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to owayo.
Why do I see a charge from owayo on my bank or credit card statement?
Most owayo charges come from ordering custom sportswear through owayo.com—such as jerseys, shorts, or full team kits for cycling, football, basketball, running, ice hockey, or esports. In many clubs and companies, a coach, team manager, or event organizer places a group order and may use a shared or personal card, so it’s worth checking with them if you don’t recall making a purchase yourself.
Does owayo have subscriptions or recurring charges?
owayo does not typically offer subscription plans for apparel; nearly all charges are one-time payments for specific custom orders or reorders. If you see multiple owayo charges, they are usually from separate orders (for example, an initial team kit and then later follow-up orders for new team members) rather than an automatic subscription.
What are typical order amounts for owayo, and why might they vary so much?
Because every item is custom-made, pricing depends on the sport, garment type, quantity, and options like personalization (names, numbers, logos). Small individual orders might be in the range of tens of euros, while full team or corporate orders can run to several hundred or even thousands of euros. Team discounts usually reduce the per-piece price as quantities increase, which can make repeat or larger orders appear at different amounts on your statement even for similar items.
Why do I see a small or pending charge from owayo that later disappears?
When you enter or update your card details, owayo’s payment processor may place a small temporary authorization (often a low amount or a $0/€0 check) to verify the card. This is not a completed charge and will either never post or will automatically drop off your statement within a few business days. Your final payable amount is only captured when your custom order is confirmed and processed.
Can I cancel or change my owayo order after I’ve been charged?
Since owayo produces customized products on demand, there is only a short window to cancel or modify an order before it enters production. If you need to change sizes, designs, or quantities, contact owayo immediately using the contact details on owayo.com and provide your order number and the email used for the order. Once production has started, cancellations are usually not possible due to the personalized nature of the goods.
What is owayo’s return and refund policy for custom sportswear?
Under EU law, the usual right of withdrawal does not apply to goods made to a customer’s specifications, so owayo generally cannot accept returns or issue refunds for correctly produced custom items. However, if there is a manufacturing defect, printing error, or the delivered products do not match the approved design or order confirmation, owayo will typically work with you to repair, replace, or reasonably compensate. If you believe there is an error, contact customer service promptly with photos, your order number, and a description of the issue.
How can I contact owayo about a charge I don’t recognize or a billing problem?
Visit owayo.com and go to the “Contact” or “Service” section to find regional phone numbers and email addresses, as well as a contact form. Provide the date and exact amount of the charge, the last four digits of the card, and any order or invoice numbers you may have so they can quickly locate your transaction. If you suspect fraud and cannot match the charge to any order, also notify your bank or card issuer to protect your account.
I ordered through my club or company—how can I find the invoice or receipt for the owayo payment?
If your gear was ordered as part of a team or corporate order, the invoice is usually sent to the person who organized the purchase—commonly a team manager, coach, or company contact. Ask that person for a copy of the owayo invoice or order confirmation, which will show the exact items, quantities, and total amount charged. If needed, owayo customer service can often re-send invoices to the original ordering email address or to an authorized contact on the account.