Palace Cinema Paradiso

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Palace Cinema Paradiso was a boutique cinema in Northbridge, Perth, operated under the Palace Cinemas brand and specialising in arthouse, independent and international films and festivals.

South Yarra, Melbourne, Australia
palacecinemas.com.au

About Palace Cinema Paradiso

Palace Cinema Paradiso is a boutique arthouse cinema located in Northbridge, Perth, operating under the national Palace Cinemas brand (head office in South Yarra, Melbourne). It specialises in independent, foreign-language and festival films, including events such as the Italian, Spanish, French and Scandinavian film festivals. Charges linked to “Palace Cinema Paradiso” or “Palace Cinemas” on your statement usually relate to movie tickets, online bookings via palacecinemas.com.au, bar/candy bar purchases, gift cards, or Palace Movie Club memberships.

This charge may appear on your bank or card statement after you buy tickets online, purchase or renew a Palace Movie Club or Palace Golden Club membership, buy a festival multipass, or purchase a gift card or e‑gift card. You may also see a charge for in‑cinema purchases at the bar or candy bar, or a small separate online booking fee. In some cases, a small temporary authorization hold may appear when you first add or update a card on your Palace Cinemas account or attempt a booking; this usually reverses automatically within a few business days if the transaction does not complete.

If you’re unsure about a Palace Cinema Paradiso charge, first check your email for booking confirmations or receipts from Palace Cinemas (including spam/junk folders) around the date of the charge. Log in at palacecinemas.com.au to review your upcoming and past bookings, memberships and gift card balances, and check whether a family member or friend used your card for a booking. For unresolved questions, contact Palace Cinemas via the contact form on palacecinemas.com.au or by phoning Cinema Paradiso directly; have the exact amount, date, and the last four digits of your card ready so they can look up the transaction. For suspected fraud or unrecognized use you cannot match to any visit, notify both Palace Cinemas and your bank or card issuer promptly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Palace Cinema Paradiso.

  1. PALACE PARADISO NORTHBRIDGE AUS

Frequently Asked Questions

Why was I charged by Palace Cinema Paradiso when I only booked movie tickets?

Online ticket purchases for Palace Cinema Paradiso often appear as a single charge that may include the ticket price plus an online booking fee per ticket. If you bought tickets for multiple people or premium sessions (e.g., special events or festival screenings), the total can be higher than a standard single‑ticket price. Check your email for a booking confirmation from Palace Cinemas detailing the number of tickets, session time and any booking fees.

What are the typical amounts I might see from Palace Cinema Paradiso on my statement?

Common charges include standard tickets (roughly AU$15–26 per ticket depending on day, session type and concessions), festival or special event tickets (which can be higher), and bar/candy bar purchases of varying amounts. Annual Palace Movie Club memberships generally fall in the AU$20–40 range, while gift card or e‑gift card purchases can be any whole-dollar amount you selected. Multiple tickets and booking fees in one transaction will appear as a single combined charge.

Could this be a Palace Movie Club or Golden Club membership charge?

Yes. If you joined or renewed a Palace Movie Club or Palace Golden Club membership, you’ll see a one‑off membership fee charged at the time of purchase, usually processed under the Palace Cinemas or Palace Cinema Paradiso merchant name. These memberships are typically annual, not monthly subscriptions, so you should only see the fee once per membership year unless you have more than one membership. Check your account at palacecinemas.com.au or your membership confirmation email for the exact amount and renewal date.

How do I cancel or change my Palace Movie Club membership so I’m not charged again?

Palace Movie Club and Golden Club memberships are generally sold as fixed‑term (usually 12‑month) memberships and renew when you actively purchase a renewal; they are not usually automatic monthly subscriptions. To avoid future renewal charges, simply do not renew once your current term expires. If you believe you have been renewed in error or want to stop a pending renewal processed in the last few days, contact Palace Cinemas support via the website or call your local cinema for assistance.

How can I get a refund or change my booking for Palace Cinema Paradiso?

Refund and exchange policies can vary by session type, but in general, online ticket purchases are only refundable or exchangeable before the session start time and may exclude booking fees. If you made a mistake when booking (wrong session, date, or number of tickets), contact Palace Cinema Paradiso or Palace Cinemas customer service as soon as possible with your booking reference and the email used. For incorrect or duplicate charges, provide a screenshot or statement excerpt so they can investigate and, if appropriate, process a reversal or credit.

Why do I see a small or duplicate Palace Cinemas charge that later disappears?

Palace Cinemas may place a temporary authorization hold on your card when you attempt an online booking or update your payment details. If the transaction fails, is declined, or is not completed, the hold may still appear as a pending charge for a short time before being released by your bank. These authorizations are not actual completed purchases and should drop off automatically, typically within 3–7 business days depending on your bank’s policies.

Can this charge be from someone else using my card for Palace Cinema Paradiso?

It’s possible that a family member or friend used your card—either saved in a Palace Cinemas account or provided with your permission—to book tickets, buy a festival multipass, or purchase a gift card. Check with anyone who might have access to your card details and review recent visits to Cinema Paradiso or other Palace Cinemas locations. If no one recognizes the purchase and you see unfamiliar bookings in your Palace account (or no account activity at all), treat the charge as potentially unauthorized and contact both Palace Cinemas and your bank.

How can I contact Palace Cinema Paradiso about an unknown charge?

Go to palacecinemas.com.au and use the Contact or Feedback form, selecting Cinema Paradiso (Northbridge, WA) as the location if available, and include the charge amount, date, last four digits of your card, and a brief description of the issue. You can also phone Cinema Paradiso directly using the number listed on the Palace Cinemas website, or email the general Palace Cinemas support address shown under Contact Us. For security, never send full card numbers—only the last four digits and your name so they can locate the transaction.

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