ParkBoston is the City of Boston’s official mobile payment system for on-street parking meters, allowing drivers to pay for and manage parking sessions via smartphone or web.
ParkBoston is the official mobile parking payment service of the City of Boston. Through the ParkBoston app and web portal, drivers can pay for metered on‑street parking, extend their sessions remotely, and review their parking history. The service is operated by the City of Boston’s Parking Clerk and Department of Transportation, with technology provided by vendors such as Passport (and previously ParkMobile).([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
A charge like “Pb**Washington Street” on your card statement likely corresponds to a ParkBoston parking session started while your vehicle was parked on or near Washington Street in Boston or a nearby participating municipality. When you start a parking session in the app or via the ParkBoston web payment page, ParkBoston charges your selected payment method for the parking time and any applicable convenience fee per session or extension. These are typically one‑time charges tied to specific parking dates and times, though frequent users may see multiple small charges over the course of a week.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
If you have questions about a ParkBoston charge, you can verify it by checking your in‑app History, email receipts, or by logging into the ParkBoston web portal and reviewing your parking sessions for the date and time of the transaction. If something looks wrong—such as being charged for the wrong duration, duplicate charges, or receiving a ticket despite paying—collect your session details and receipts, then contact the City of Boston Parking Clerk’s office or the ParkBoston support contact listed on Boston.gov. You can also use your bank’s transaction details (date, amount, and descriptor) together with your in‑app records to confirm whether the charge is legitimate before disputing it with your card issuer.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ParkBoston.
Why do I see a charge labeled similar to “Pb**Washington Street” on my card statement?
This descriptor usually indicates that you paid for on‑street parking on or near Washington Street using the ParkBoston system. The “PB” portion corresponds to ParkBoston, and the street name identifies the general location of the meter or parking zone where your session was started.
What typical amounts does ParkBoston charge for parking?
ParkBoston charges whatever the posted meter rate is for your selected duration, plus a small convenience fee per transaction or extension. Meter rates vary by location and time of day, so your charges may range from a few dollars for a short stay to higher amounts for longer sessions in busy areas. You can always see the exact rate and total before confirming payment in the app or on the web checkout page.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
How can I confirm which parking session a specific ParkBoston charge relates to?
Open the ParkBoston app and go to Menu > History to view your recent parking sessions and email yourself receipts, or log into the ParkBoston web portal to see session history and download a report. Match the date, time, and amount listed there to the transaction on your card statement.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
Can I cancel or change a ParkBoston parking session after I’ve started it?
You cannot retroactively shorten or cancel a session once it has started, but you may be able to extend it from your phone before it expires, within the posted time limits for that zone. If you believe you started a session in error (wrong plate, wrong zone, or duplicate), contact ParkBoston support or the Parking Clerk’s office as soon as possible with your session details.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
How do I request a refund or dispute a mistaken ParkBoston charge?
First gather evidence such as in‑app session details, receipts, and any related parking tickets. Then contact the City of Boston Parking Clerk or ParkBoston support using the contact information on Boston.gov, explaining the situation and providing your license plate, session ID, and transaction details. If the City determines that a mistake was made, they may adjust or refund the charge; otherwise, you can then contact your card issuer to pursue a dispute.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
Why did I get a parking ticket even though I paid with ParkBoston?
Tickets can occur if the wrong zone or license plate was entered, if the session expired before the officer checked your vehicle, or if you were parked in a restricted area (such as street cleaning or loading zones) even with a valid meter payment. Review your session history in the app, compare it with the ticket time and location, and use those records when contesting the ticket with the Parking Clerk’s office if you believe it was issued in error.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))
Do ParkBoston payments ever appear as small temporary or pending charges?
In some cases your bank may initially show a pending authorization that later settles for the exact parking amount plus any convenience fee. If a pending charge does not match any completed ParkBoston session in your history after several days, contact your bank and ParkBoston support with the transaction details so they can investigate.
How can I contact ParkBoston or the City of Boston about a parking or billing issue?
You can reach the City of Boston Parking Clerk—who oversees ParkBoston—using the contact details listed on the ParkBoston page on Boston.gov, including email, phone, and in‑person office information at City Hall. Have your license plate, approximate parking time, street or zone number, and transaction details ready when you call or email so they can quickly locate your record.([boston.gov](https://www.boston.gov/departments/parking-clerk/parkboston?utm_source=openai))