Parkfast

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Parkfast is a trading brand used by Secure Parking Pty Ltd, one of Australia’s largest commercial car park operators, which manages off‑street parking facilities in major cities including Adelaide.

North Sydney, NSW, Australia
secureparking.com.au
Owned by Park24 Co., Ltd.

About Parkfast

Parkfast is a trading brand of Secure Parking Pty Ltd, one of Australia’s largest commercial car park operators. Secure Parking manages hundreds of off‑street car parks in major cities such as Sydney, Melbourne, Brisbane, Perth and Adelaide, including CBD, hospital, university, shopping, and event locations. Through secureparking.com.au and the Secure Parking app, customers can book casual parking, early bird and evening deals, event parking, and ongoing/monthly parking, often linked to licence plate recognition or QR/barcode access.

A Parkfast or Secure Parking charge will typically appear on your bank or card statement when you pay for parking at one of their car parks or book online. This can include casual drive‑up payments at pay machines, online pre‑booked parking, automatic payments linked to your licence plate, or recurring monthly parking fees for a permanent or reserved bay. You may also see small temporary “pending” amounts where your card is pre‑authorised when you enter a car park or set up an account; these holds are usually adjusted to the final parking fee once your stay ends. Recurring monthly parking is generally billed in advance, and promotional or discounted offers may roll into standard rates once a trial or introductory period ends.

If you’re unsure about a Parkfast charge, start by checking recent parking visits—especially CBD, shopping centre, hospital, airport or event parking—and search your email for booking confirmations from Secure Parking or Parkfast. Log in to your Secure Parking online account or app to review past bookings, invoices, licence plate registrations and monthly parking agreements. To resolve questions, use the contact form or live chat options at secureparking.com.au, providing your vehicle registration, car park location, date and approximate time of parking, plus the last 4 digits of the card charged. Common issues such as duplicate charges, overstay fees, incorrect licence plate, or cancelled bookings are typically handled by their customer service team, who can adjust or refund charges in line with their published parking and refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Parkfast.

  1. Parkfast Pty Ltd SA Adelaide AUS

Frequently Asked Questions

Why is there a Parkfast or Secure Parking charge on my card when I only parked briefly?

Parkfast (Secure Parking) locations often calculate fees based on total time in the car park, not just the time between paying and exiting. If you stayed longer than the initial period you paid for, the system may have applied the next pricing band. Some sites also use licence plate recognition or ticket scanning at entry and exit, so the fee is based on actual entry/exit times rather than when you paid at the machine. Check the rate board at the car park or your email booking confirmation to compare the charged amount with the advertised tariffs.

What are the typical Parkfast/Secure Parking charges and pricing structures?

Secure Parking offers hourly, all‑day, early bird, evening, weekend, event and monthly parking, and all prices are shown in Australian dollars (AUD). Amounts vary by city, car park, time of day and whether you booked online or drove up, so you may see different charges for different visits to the same location. Online pre‑booking can sometimes be cheaper than drive‑up rates, and special event or concert parking is often a flat fee for a set time window. To see exact prices, use the “Find Parking” or booking tool on secureparking.com.au or in the Secure Parking app for the specific car park and date.

Why do I see a small Parkfast charge or $0–$2 ‘pending’ transaction on my statement?

When you add a card to your Secure Parking account, set up auto‑pay, or enter a card at certain car parks, Parkfast/Secure Parking may place a small temporary authorisation hold to verify the card. This appears as a low‑value or $0–$2 pending transaction and is not an actual fee. The hold should drop off or be reversed automatically within a few business days, depending on your bank. If it remains for more than a week, contact your bank first and then reach out to Secure Parking with a screenshot of the transaction.

How do I cancel or pause my monthly parking with Parkfast/Secure Parking?

Monthly and ongoing parking is managed through your Secure Parking account or via the customer service team. Log in at secureparking.com.au and go to your Account or Monthly Parking section to view your agreement details and any notice periods or cut‑off dates for cancellations. Most monthly products require notice before the next billing cycle (for example, a set number of days before month‑end) and are billed in advance, so late cancellations may apply to the following month. If you can’t access your account, contact Secure Parking via their online contact form, quoting your customer or account number and the car park location.

How can I get a receipt or tax invoice for my Parkfast parking charge?

If you booked online or via the Secure Parking app, a confirmation email with a tax invoice is usually sent to the email address linked to your account at the time of booking. You can also log into your Secure Parking account and view or download past invoices and receipts from the ‘Bookings’ or ‘History’ section. For drive‑up payments at a car park, you may be able to reprint a receipt at the pay machine immediately after payment, or you can contact Secure Parking support with the car park location, date/time, vehicle registration and the last 4 digits of your card so they can locate the transaction.

How do I dispute a Parkfast charge or request a refund?

First, gather details like the date and time of parking, car park address, vehicle registration, booking reference (if any), and screenshots or photos of any relevant rate boards or error messages. Then submit a query through the contact or ‘Help’ section at secureparking.com.au, selecting the appropriate topic such as ‘Billing enquiry’ or ‘Refund request.’ Secure Parking will review their access and billing logs (entry/exit times, plate recognition data and payment records) and may offer an adjustment or refund where charges were incorrect or a system fault occurred, following their published terms and conditions. If you’ve already raised a dispute with your bank, advise Secure Parking so they can match your case to the chargeback investigation.

Why was I charged by Parkfast/Secure Parking after I thought I cancelled my booking or didn’t use the car park?

Some products, especially online pre‑booked or event parking, are subject to specific cancellation and change rules shown at checkout. In many cases, bookings must be cancelled or amended before a certain cut‑off time, and unused bookings may not automatically qualify for a refund if no cancellation was made. Monthly parking is generally billed in advance and remains active until the end of the paid period, even if you don’t park there every day. Review the confirmation email or terms for your product, and if you believe you cancelled on time, contact Secure Parking with your booking reference and any cancellation confirmation you received.

How can I contact Parkfast/Secure Parking about a confusing charge on my statement?

Go to secureparking.com.au and use the ‘Contact Us’ or ‘Help’ section, where you can submit an online enquiry form or access support information specific to your city or car park. Include your full name, contact details, vehicle registration, car park location, date/time of parking, the last 4 digits of the card, and a screenshot or description of the statement line (showing ‘Parkfast’ or ‘Secure Parking’). Providing these details helps their billing team quickly locate your transaction and respond with an explanation or correction if needed. For urgent access issues while you are at a car park, most sites display an on‑site assistance or intercom number at the entry gate or pay machine.

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