ParkMate is a New Zealand parking payment platform and smartphone app that lets drivers find car parks and pay for parking digitally at hundreds of sites nationwide, primarily Wilson Parking and council-operated car parks.
ParkMate is a New Zealand-based digital parking platform and smartphone app that allows drivers to find and pay for parking at hundreds of locations nationwide. It’s commonly used at Wilson Parking sites and many council-operated car parks across New Zealand. Instead of using paper tickets or pay-and-display machines, drivers start, extend, and stop parking sessions directly from the ParkMate app or via supported mobile payment options, and charges are then billed to a saved debit/credit card or similar payment method.
A ParkMate charge typically appears on your bank or card statement when you’ve paid for parking through the ParkMate app, either as a one-off parking session or multiple sessions grouped into a single daily charge. You might see several smaller amounts (for separate parking sessions) or a single combined total depending on how your bank displays transactions. In some cases, you may also see a small temporary authorisation hold when you first add or update a card in the app; this is used to verify your payment method and usually disappears within a few business days.
If you’re unsure about a ParkMate charge, start by opening the ParkMate app and checking your parking history or transaction list for the same date and amount as the charge. You can also review email receipts, in-app notifications, or bank statement details for the location and time of parking. For questions or disputes—such as incorrect times, duplicate charges, or issues stopping a session—contact ParkMate through the support/contact options listed in the app or at parkmate.co.nz, and provide the last four digits of your card, the transaction date, amount, and parking location so they can quickly locate and review the charge.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ParkMate.
Why do I see a ParkMate charge on my statement for a small amount like NZ$2–$20?
ParkMate charges are usually for casual parking sessions you started via the app at Wilson Parking or council-operated car parks. Each charge reflects the duration and rate of your stay, so short stops may be a few dollars while longer sessions cost more. Some banks group multiple same-day ParkMate sessions into one combined amount, which can make the total look unfamiliar at first.
Does ParkMate use subscriptions or recurring billing for parking?
ParkMate is primarily a pay-as-you-go service; most users are charged per parking session rather than via a monthly subscription. You may see repeat charges if you use the app frequently, but each one corresponds to an individual parking session or day of parking. If you have any special parking products (such as a contract or long-term parking arranged through a parking operator), those are usually billed separately from standard ParkMate casual use.
Why is there a small temporary ParkMate charge or a NZ$1–$15 ‘pending’ amount on my card?
When you first add or update a payment card in ParkMate, a small temporary authorisation may be placed on your account to verify that the card is valid. This is not an actual parking fee and normally reverses automatically within a few business days, depending on your bank. If the authorisation does not drop off, contact your bank and ParkMate support with the date and amount so they can jointly investigate.
How can I check what my ParkMate charge was for and get a receipt?
Open the ParkMate app and go to your transaction or parking history to view all past sessions, including start/stop times, locations, and amounts paid. Many users also receive email or in-app receipts for each completed session, which can be used for expense claims or tax records. Match the transaction date and amount in the app with your bank statement to confirm the specific car park and time that generated the charge.
How do I stop future ParkMate charges or delete my payment details?
To prevent new charges, simply stop using the app to start parking sessions and always make sure you end any active session when you leave a car park. In the app settings, you can review or remove saved payment methods if the app allows, or request account changes via ParkMate support through the contact details on parkmate.co.nz. Remember that removing the app from your phone does not automatically end an active session—you must stop it within the app first.
How do I dispute a ParkMate charge or request a refund?
If you believe you were overcharged—for example, if a session did not stop when you pressed ‘stop’ or was billed for longer than you parked—gather the details first: transaction date, amount, car park location, vehicle plate, and any screenshots or receipts. Then contact ParkMate via the support or ‘Contact Us’ section in the app or on parkmate.co.nz and submit a query explaining the issue. ParkMate will review the parking logs and, if an error is confirmed, may adjust the charge or issue a refund according to their billing and refund policies.
Why am I seeing multiple ParkMate charges on the same day?
Multiple same-day charges usually mean you started more than one parking session—such as moving between different car parks, returning later in the day, or parking more than one vehicle. Some car parks also require you to start a new session if you exceed a certain time limit. Review your daily transaction list in the ParkMate app to see each session and ensure all charges match your actual parking activity.
How can I contact ParkMate about a parking or billing issue?
Go to parkmate.co.nz or open the ParkMate app and navigate to the Help or Contact/Support section. There you’ll find current contact options, which typically include an online form or email-based support. When you reach out, include your full name, mobile number used with ParkMate, vehicle registration, the last four digits of the card charged, and the exact date and amount of the transaction so the support team can quickly locate your record.