Parks Canada (Kiosque Frontenac)

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Kiosque Frontenac is a Parks Canada service kiosk and gift shop on Terrasse Dufferin in Old Québec, where visitors can buy tickets, guided tours, and souvenirs related to nearby national historic sites.

Gatineau, Quebec, Canada
parks.canada.ca
Owned by Government of Canada

About Parks Canada (Kiosque Frontenac)

Kiosque Frontenac is a small Parks Canada kiosk located on Terrasse Dufferin, near the Château Frontenac in Québec City. It serves as an information point, ticket office, and seasonal boutique for nearby national historic sites such as the Fortifications of Québec and the Forts‑et‑Châteaux‑Saint‑Louis, offering guided tour tickets, passes, and themed merchandise. Official tourism and heritage references describe the Frontenac Kiosk as part of the Dufferin Terrace ensemble and as the starting point and payment location for guided visits.([patrimoine-culturel.gouv.qc.ca](https://www.patrimoine-culturel.gouv.qc.ca/rpcq/detail.do?id=110224&methode=consulter&type=bien&utm_source=openai))

A charge labeled “KIOSQUE FRONTENAC QUEBEC QC” on a card statement most likely comes from an in‑person purchase at this kiosk—for example, buying tickets for a guided tour of the fortifications, access to the archaeological site beneath Terrasse Dufferin, or picking up books, clothing, or souvenirs from the Parks Canada boutique. Parks Canada also uses the kiosk as a collection point for fees associated with certain services and experiences, so both admission and tour fees can be processed there.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

If you don’t recognize the charge, start by thinking back to any recent visit to Old Québec, particularly the area around Château Frontenac and Terrasse Dufferin. Look for a receipt or confirmation email from Parks Canada for guided tours or site visits on the date of the transaction. To resolve questions, you can contact Parks Canada’s Québec City sites through the phone or email listed for the Fortifications‑de‑Québec and Forts‑et‑Châteaux‑Saint‑Louis national historic sites, providing the transaction date, amount, and the descriptor “KIOSQUE FRONTENAC.” If the transaction still looks unfamiliar, your card issuer can investigate or dispute the charge while you attempt to verify whether a family member or travel companion used your card during a visit.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Parks Canada (Kiosque Frontenac).

  1. KIOSQUE FRONTENAC QUEBEC QC

Frequently Asked Questions

What is Kiosque Frontenac and why is it charging my card?

Kiosque Frontenac is a Parks Canada service kiosk on Terrasse Dufferin in Old Québec. A “KIOSQUE FRONTENAC QUEBEC QC” charge usually reflects in‑person purchases such as guided tour tickets, site access fees, or souvenirs related to the Fortifications of Québec and nearby national historic sites.

What types of purchases are typically made at Kiosque Frontenac?

Most transactions at Kiosque Frontenac are one‑time purchases—guided tour tickets, admission to the archaeological remains under Terrasse Dufferin, or merchandise like books, apparel, and Parks Canada souvenirs sold through the on‑site or connected boutique.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

Does Kiosque Frontenac process recurring or subscription charges?

No, Kiosque Frontenac primarily handles one‑time, in‑person transactions for tours, site visits, and gift shop purchases. If you see multiple charges, they are likely separate visits or multiple items bought on different days rather than a subscription or membership plan.

Could a Parks Canada or Kiosque Frontenac purchase appear as a different amount than I expected?

Yes. Amounts can vary based on the specific tour selected, the number of participants, applicable taxes, and whether you purchased additional items such as souvenirs at the same time. Some combined packages include both site access and a guided tour, which can be higher than basic admission alone.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

How can I verify a Kiosque Frontenac charge on my statement?

Check any receipts or emails from Parks Canada around the transaction date, especially if you visited Terrasse Dufferin or the Fortifications‑de‑Québec. Compare the date and amount on the card statement to tour times or admissions you purchased. If you no longer have proof of purchase, you can contact Parks Canada’s Québec City sites with your card’s last four digits, the transaction date, and amount to help them look up the payment.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

How do I request a refund or dispute a charge from Kiosque Frontenac?

Start by contacting Parks Canada using the published phone or email contacts for the Fortifications‑de‑Québec or related national historic sites, and provide your payment details, date, and the descriptor “KIOSQUE FRONTENAC.” If you cannot resolve the issue directly or you suspect fraud, contact your card issuer to initiate a dispute or chargeback while Parks Canada checks their transaction records.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

Can Kiosque Frontenac place temporary holds or pending charges on my card?

In most cases, charges from Kiosque Frontenac are finalized sales for tickets or merchandise and not long‑term holds. However, as with many point‑of‑sale systems, you might briefly see a pending authorization before it posts as a completed transaction at the final amount. This should clear automatically within a few days.

How can I contact someone about a visit that started at Kiosque Frontenac?

Guided tours and site visits that begin or are paid for at Kiosque Frontenac are managed by Parks Canada’s Québec City operations. Use the official Parks Canada website to find contact details for the Fortifications‑de‑Québec and Forts‑et‑Châteaux‑Saint‑Louis national historic sites, then call or email them with your visit date and details of the charge for assistance.([parcs.canada.ca](https://parcs.canada.ca/lhn-nhs/qc/fortifications/activ/videovisite/fortifications?utm_source=openai))

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