Passport Parking

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Passport Parking is a mobile payment service from Passport Labs, Inc. that lets drivers pay for on‑street and lot parking via an app or web browser instead of using meters or pay stations.

Charlotte, NC
passportparking.com
Owned by Passport Labs, Inc.

About Passport Parking

Passport Parking is a mobile pay parking service operated by Passport Labs, Inc., a transportation software and payments company headquartered in Charlotte, North Carolina. The service is used by many cities, universities, and private operators across North America to let drivers pay for parking with their phone rather than coins or traditional meters. In New Rochelle, NY, the city explicitly partners with Passport to provide mobile pay parking and digital permitting, and promotes the Passport Parking app for paying at garages, lots, and metered on‑street spaces.

A charge labeled something like “NEW ROCHELLE PASSPORT NY” typically represents a parking session or related fee processed through the Passport Parking platform in the City of New Rochelle. When you start a session in the app, you select the zone number posted on nearby signs, enter your license plate, choose how long you want to park, and confirm payment with a stored credit or debit card. The resulting charge can include the parking fee itself plus a small per‑transaction convenience fee that Passport adds on top of the local parking rate. If you extend your session or run multiple sessions, you may see several Passport charges on your statement, sometimes grouped by city name.

If you have questions about a Passport Parking charge, first open the Passport Parking app or log into your account on the web to review your parking history and receipts, which list dates, times, zones, and amounts. Compare those records to the date and amount on your card statement. If something doesn’t match, you can contact Passport’s customer support using the in‑app help options or the support contact information on the Passport Parking website. For ticket or towing disputes, you generally must work with the local parking authority (in this case, the City of New Rochelle’s parking office or court), but having your Passport receipt and session details will be critical in resolving any issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Passport Parking.

  1. NEW ROCHELLE PASSPORT NY

Frequently Asked Questions

Why does my statement show a charge from “NEW ROCHELLE PASSPORT NY”?

This description usually indicates you paid for parking in New Rochelle, New York using the Passport Parking app or web portal. The city name reflects where you parked, while “Passport” is the mobile parking payment provider that processed the transaction.

What typical amounts might I see from Passport Parking in New Rochelle?

Passport Parking charges will usually match the posted hourly or daily parking rates for the garage, lot, or on‑street zone you used, plus a small per‑transaction convenience fee. For example, you might see modest charges that correspond to a few hours at a downtown meter or larger amounts for all‑day parking in a garage, sometimes with multiple smaller charges if you extended your session.

How can I see the details of what I was billed for through Passport Parking?

Log into the Passport Parking app or go to park.passportparking.com and sign in with the same email or phone number you used at the meter. In your account you can review past parking sessions, including date, time, location/zone, duration, and total cost, and you can download or email yourself itemized receipts for your records.

How do I dispute a Passport Parking charge I don’t recognize?

First, verify that no one else with access to your Passport Parking account or payment card (such as a family member) started the session. Then compare your bank statement to the in‑app parking history. If you still believe the charge is incorrect, use the app’s support/contact section or the help link on passportparking.com to submit a ticket with the last four digits of your card, the charge date and amount, and any screenshots of your session history. You can also contact your bank to place the transaction in dispute while Passport investigates.

Can I get a refund if I paid for more parking time than I used?

In most cities using Passport, including New Rochelle, you must select your parking time in advance and cannot stop or partially refund an active session once started. If local rules and signage state that time is non‑refundable, Passport generally cannot return unused minutes. However, if there was a clear technical error (for example, you were double‑charged for the same period), Passport support can review and may issue an adjustment where appropriate.

Does Passport Parking place temporary or pending holds on my card?

Most Passport Parking transactions are processed for the exact parking amount (plus any convenience fee), but depending on your bank, you might briefly see a pending authorization that later settles to the final amount. If a pending charge appears higher than expected and does not settle or drop off within a few business days, contact both Passport support and your card issuer for clarification.

How do I update or remove my payment method from Passport Parking?

Open the Passport Parking app, go to the Payments or Account section, and select your stored card. From there, you can add a new card, update expiration details, or remove cards you no longer wish to use. If you regularly park in New Rochelle, ensure the correct default card is selected before starting a new session so charges appear on the account you expect.

Who do I contact if I paid with Passport Parking but still received a parking ticket or were towed in New Rochelle?

For tickets or towing, you must work with the City of New Rochelle’s parking enforcement or city court, since they control citation issuance and towing. Before contacting them, retrieve your Passport Parking receipt showing the active session that covered the ticket or tow time. Present that documentation to the city when you contest the citation; if needed, Passport support can help you re‑send or clarify your session records but cannot by itself void a city‑issued ticket.

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