Pavilions

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Pavilions is an upscale supermarket chain in Southern California offering full-service grocery, pharmacy, and specialty foods, operated as a banner of Albertsons Companies.

Boise, Idaho, United States
pavilions.com
Owned by Albertsons Companies

About Pavilions

Pavilions is an upscale supermarket chain serving primarily Southern California, operated as a banner of Albertsons Companies, Inc. While Albertsons is headquartered in Boise, Idaho, Pavilions stores themselves are located across select Southern California communities. Pavilions offers full‑service grocery shopping with premium produce, meat, seafood, bakery, and deli departments, plus an in‑store pharmacy, floral, wine and spirits, and a range of natural, organic, and specialty foods. Customers can shop in‑store, place online orders for delivery or DriveUp & Go curbside pickup through pavilions.com or the Pavilions/Albertsons mobile apps, and earn rewards through the Just for U and Pavilions for U loyalty programs.

A Pavilions charge may appear on your bank or card statement after you make an in‑store purchase, place an online grocery or pharmacy order, use curbside pickup or delivery, or purchase items like gift cards, alcohol, or over‑the‑counter medications. Online orders may show an initial authorization hold for an estimated total, which can differ from the final amount due to weighted items (like produce or meat), substitutions, coupons, tips, or service fees. You might also see separate or recurring charges if you placed multiple orders close together, used a saved card in the app, refilled prescriptions, or subscribed to a delivery pass or similar program offered in partnership with Albertsons.

To verify a Pavilions charge, start by checking recent paper or digital receipts from your local store, your pavilions.com account order history, or the Pavilions/Albertsons app under “Orders” or “Purchase History.” Compare the statement date and amount with your shopping trips, online deliveries, pharmacy refills, or gift card purchases. If something doesn’t match, contact your local store (phone number is on your receipt) or reach Albertsons/Pavilions customer support via the “Contact Us” section at pavilions.com or by calling the national support line listed there. Customer service can help review transactions, explain authorization holds, adjust for order errors, and process refunds or corrections when appropriate; if you suspect fraud, also contact your bank or card issuer immediately to dispute the charge and secure your account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pavilions.

  1. PAVILIONS STORE 2739 West Hollywoo CA

Frequently Asked Questions

Why did I get a Pavilions charge when I only placed an online grocery order estimate?

For online delivery or DriveUp & Go orders, Pavilions (through Albertsons systems) typically places an authorization hold on your card for the estimated order total, which may be slightly higher than the final amount to cover weighted items and possible substitutions. When your order is picked and finalized, the actual total is charged and the original hold is released by your bank, usually within a few business days. It can look like two charges temporarily, but only the final amount should remain.

Why is my Pavilions charge higher than the total I calculated from shelf prices?

Your final total can be higher due to sales tax, bottle deposits, service or delivery fees, and any weighted items such as produce, meat, or bulk foods that are priced per pound. If you shopped during a promotion, keep in mind that digital coupons or Just for U discounts must be clipped and applied to your account before checkout. Review your receipt or digital order summary to see a line‑by‑line breakdown of prices, taxes, and discounts.

What are common Pavilions charge amounts I might see on my card?

Most Pavilions charges reflect standard grocery trips, which commonly range anywhere from about $25–$75 for a small visit to $100–$300 or more for a full household shop, depending on your purchases. Smaller charges (under $20) might relate to quick trips for pharmacy items, prepared foods, or convenience items, while larger totals can include alcohol, higher‑end meat or seafood, or multiple gift cards. You may also see a separate small amount for a delivery tip if you chose to tip electronically.

How do I cancel or change a Pavilions online grocery order to avoid an unwanted charge?

Log in to your account at pavilions.com or in the Pavilions/Albertsons app and go to your Orders or Purchase History section. If your order is still in the “Processing” stage, you may be able to cancel or modify it directly online; once picking has started, changes are limited and you may need to call the store handling your order (listed in your confirmation email). If the order has already been completed or delivered, contact customer service or the store for assistance with returns or partial refunds on specific items.

How can I request a refund or fix an incorrect Pavilions charge?

If an item was missing, damaged, or incorrectly charged, bring your receipt to the customer service desk at the store where you shopped, or use the help/contact options in your online order history for delivery and pickup orders. For online and app orders, you can usually request a credit or refund by selecting the specific item and describing the issue; many adjustments are processed back to your original payment method within a few business days. If you see a charge you do not recognize at all, contact Pavilions/Albertsons customer support through pavilions.com and also alert your bank or card issuer.

Does Pavilions offer any subscription or recurring billing services that could explain monthly charges?

Most Pavilions purchases are one‑time grocery or pharmacy transactions, but you may see recurring charges if you’re enrolled in a delivery pass or similar program offered by Albertsons in your area. These services, when available, typically bill monthly or annually to the card saved in your account. Check your profile, payment methods, and subscriptions sections on pavilions.com or in the app to see if you’re enrolled in any ongoing plans and manage or cancel them there.

How do I contact Pavilions about a charge I don’t recognize?

Start by checking the “Contact Us” page at pavilions.com, which lists the current customer support phone number and online contact form for Albertsons/Pavilions. You can also call the specific store shown on your receipt or in your online order details; each location’s phone number and hours are posted on the Store Locator at pavilions.com. When you contact them, have your receipt (if available), the last four digits of the card charged, the transaction date, and the exact amount from your bank statement ready so they can quickly locate the transaction.

Why do I sometimes see two Pavilions entries, one pending and one posted, for the same order?

This usually happens when an initial authorization hold is placed for an estimated total and then later replaced by the finalized, posted charge after your order is completed. The pending authorization should automatically drop off once your bank releases it, leaving only the final posted amount. If both remain for more than a few business days, contact your bank first to confirm the status of the hold, then reach out to Pavilions/Albertsons support with your order number for review.

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